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Technical Account Manager

Technical Account Manager

disprz

5 - 10 years

12 - 14 Lacs

Chennai

Posted:1 day ago| Platform:

Apply

Skills Required

Computer science TAM RCA Product engineering Web development Javascript HTML Account management Technical support Product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Technical Account Manager Enterprise Clients

Location:

Chennai (Hybrid/On-site)

Overview

We are looking for a passionate and customer-obsessed

Technical Account Manager (TAM)

to join our growing team. As a TAM, you will act as a strategic advisor and technical point of contact for our

Enterprise customers

, helping them drive value from our platform while ensuring a world-class support experience.

This role combines technical troubleshooting, proactive account management, and consultative engagement. You ll work closely with Customer Success, Product, Engineering, and Support teams to advocate for your clients and ensure their technical needs are met with excellence.

Key Responsibilities

Serve as the

primary technical advisor

for assigned Enterprise accounts, owning the post-sale technical relationship.

Manage and support Enterprise clients across

multiple channels

(email, calls, chat, portal).

Build

trusted relationships

with key stakeholders and ensure long-term account health.

Understand client environments, use cases, and goals to provide

proactive guidance

and

strategic recommendations

Troubleshoot, diagnose, and resolve complex product issues; drive root cause analysis (RCA) and share outcomes with clients.

Partner with internal teams to escalate and resolve issues while maintaining accountability with the client.

Conduct

technical business reviews

, platform adoption workshops, and regular client syncs.

Track and communicate product issues, feature requests, and usage insights to improve customer experience.

Maintain thorough documentation of client interactions, issues, and resolutions.

Mentor and support Product Support Engineers, especially for high-priority or high-ARR accounts.

Contribute to the

knowledge base

and help improve support processes for scalability.

Required Skills and Qualifications

Bachelors degree in Computer Science, Engineering, or a related field.

5+ years of experience

in Enterprise Technical Support, Technical Account Management, or a related role in a SaaS environment.

Strong technical troubleshooting skills, with exposure to

SaaS platforms

, cloud technologies, and web development basics (HTML, CSS, JavaScript is a plus).

Deep understanding of the

SaaS business model

and Enterprise customer needs.

Excellent communication and presentation skills ability to articulate technical concepts to both technical and non-technical stakeholders.

Ability to work effectively across

cross-functional teams

and handle multiple high-value accounts simultaneously.

Strong

ownership mindset

with a passion for delivering exceptional customer experiences.

Willingness to work

night shifts

or flexible hours based on customer time zones (primarily US/EU).

Highly driven, detail-oriented, and customer-centric.

What You ll Love About This Role

High-impact role owning relationships with marquee enterprise clients.

Opportunity to work closely with Engineering and Product teams on real-time customer feedback.

Be part of a growing, fast-paced SaaS company focused on solving real-world problems.

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Technical Account Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Job Title: Technical Account Manager Enterprise Clients

Location:

Overview

Technical Account Manager (TAM)

Enterprise customers

Key Responsibilities

primary technical advisor

multiple channels

trusted relationships

proactive guidance

strategic recommendations

technical business reviews

knowledge base

Required Skills and Qualifications

5+ years of experience

SaaS platforms

SaaS business model

cross-functional teams

ownership mindset

night shifts

What You ll Love About This Role

More Jobs at disprz