TECH Support || International BPO || Immediate Joiner

Job description

1 year of tech support experience with International BPO (Mandate)

• Provide technical support to customers via phone, email, or chat for server and cloud-related issues.
  
• Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support.
  
• EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers.
  
• Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA.
  

Desired Candidate Profile

• 1-6 years of experience in a similar role providing technical support for servers and clouds.
  
• Proficiency in networking concepts including troubleshooting techniques.
  
• Ability to work effectively in a fast-paced environment with multiple priorities.
  
• Strong Problem Solving and Troubleshooting Skills & thinks logically.
  
• Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms.
  

• Candidate should be comfortable to work in 24*7 shifts.

  
  

Requirements:

• Graduate / UG (any stream)

  
  

• Excellent communication skills in English (both verbal and written)

  
  

• Basic understanding of technical concepts (networking, OS, hardware/software)

  
  

• Willingness to work in rotational shifts and on rotational offs

  
  

• 1 year of tech support experience with International BPO (Mandate)

  
  

Perks and Benefits

• Top Most MNC in Pune.
  
• Excellent client incentives.
  
• Cab facility.
  

• Competitive salary (3 LPA 8 LPA based on experience and performance)

  
  

• Opportunity to work in a fast-paced, international work environment

  
  

• Career growth and upskilling opportunities

  
  

Interested in Joining?