154 Team Performance Jobs - Page 5

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Organize scheduling tasks, team resources and priorities.Work with Delivery Services Management, Client to create viable, cost-effective schedules of training events to agreed guidelines.Ensure Instructor resources are effectively and efficiently utilized against given chargeability and utilization criteria.Ensure Cancellation policies are being followedMonitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).Work with Delivery teams / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issuesManage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are coveredChallenge established practice and processes to raise scheduling / cost issues with DM.Perform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processesEnsure cross region scheduling processes are followedProvide input to Continuous ImprovementCommunicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead Project management skills (Planning & Organizing)Adopt an analytical approachStrong organizational skills.Ability to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)Basic financial analysis (Cost vs Revenue)Strong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessPassion for customer serviceInitiative, Critical thinking / problem solving skillsWork well within a team environment.Good time management skills. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Organize scheduling tasks, resources and priorities.Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria.Ensure Cancellation policies are being followedMonitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issuesManage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are coveredChallenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities.Perform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processesEnsure cross region scheduling processes are followedProvide input to Continuous ImprovementCommunicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Marketing Operations - Digital Project Management Designation: Marketing Engagement Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designOverseeing the planning, execution, and delivery of projects that primarily rely on digital tools and technologies. It encompasses managing tasks, resources, timelines, and communication channels to ensure successful project outcomes in the digital realm. What are we looking for Stakeholder Management:Excellent communication and interpersonal skills to effectively engage with client stakeholders, technical teams, and leadership.Resource Coordination:Ability to allocate and manage project resources efficiently, ensuring optimal team performance and productivity.Problem-Solving:Strong analytical and problem-solving skills to address project challenges and make data-driven decisions. Team Leadership:Experience in leading cross-functional teams, fostering collaboration, and promoting a positive team culture.Project Management:Proven experience in managing complex projects, preferably in the digital marketing domain, with a track record of delivering projects on time and within budget.Technical Background:Basic technical knowledge in areas relevant to campaign development, such as HTML, CSS, JavaScript, SQL, or scripting languages (e.g., AMPscripts).Agile Project Management:Familiarity with Agile project management methodologies and tools (e.g., Scrum, Kanban) for iterative project execution. Data Analysis:Proficiency in data analysis tools and techniques to derive insights from campaign performance data. Roles and Responsibilities: Collaborate with client stakeholders, technical leads, and campaign developers to define project/campaign scope, objectives, deliverables, and timelines. Create comprehensive project plans, outlining tasks, dependencies, resource requirements, document, and track updates regularly. Ensure request submitted by Clients are complete and accurate before assigning it to Campaign Developers.Act as the primary point of contact for all project-related communications. Regularly engage with client stakeholders to provide updates on project progress, gather feedback, and manage expectations.Allocate project and campaign tasks to campaign developers and technical leads based on their expertise and availability. Ensure that team members have the necessary resources and support to fulfil their responsibilities effectively.Identify potential project risks and issues, both technical and non-technical, and develop mitigation strategies to minimize their impact on project success.Ensure Deliverables meet the highest standards of quality, adhering to best practices and client requirements. Conduct thorough testing and review processes before deliverables are shared for client review and approval. Ensure feedbacks are well documented and communicated to Developers/ Team leads.Familiarity with Braze, Adobe Experience Cloud or Salesforce Marketing Cloud platforms or equivalent platforms and their respective tools (e.g., Adobe Campaign, SFMC Email Studio, Journey Builder). Monitor project timelines, identify potential delays, and implement corrective actions to keep the project on track for timely delivery. Provide regular project status reports to client stakeholders, senior management, and other relevant parties. Maintain comprehensive project documentation, including meeting minutes, action items, and project-related decisions. Facilitate issue resolution by collaborating with cross-functional teams, identifying root causes, and implementing solutions promptly. Share detailed feedback and Root Cause Analysis with clients along with the mitigation plan.Fully understand ticketing/request management tool and accurately record updates, assignments, data points, timestamps etc. to provide seamless experience to both internal and external stakeholders.Adhere to all Desktop Procedures (DTPs) / Standard Operating Procedures (SOP) along with checklist and other important process document wherever applicable to carry out all required tasks.Complete all required reports so that accurate numbers are reported to both client and leadership Qualification Any Graduation

SUMMARY Job Title: Team Lead US Mortgage Escrow / Loss Mitigation Location: Navi Mumbai (Airoli) Work Mode: Work from Office Salary: Up to 12.5 LPA Shift: US Shift (Flexibility Required) Experience Required: Minimum 6+ years in US Mortgage servicing (2+ years in team handling) Job Summary: We are hiring a dynamic Team Leader with strong expertise in US Mortgage Escrow or Loss Mitigation to lead and manage a high-performing team in a leading MNC. The role involves supervising daily operations, ensuring quality and productivity standards, and acting as the key point of contact for team performance and issue resolution. Key Responsibilities: Lead, mentor, and manage a team of escrow/loss mitigation processors Monitor and drive productivity, quality, and SLA compliance Identify underperformance, implement corrective actions Conduct regular team training and performance reviews Liaise with internal managers and external business areas (BAs) Resolve day-to-day operational, technical, and staffing issues Ensure timely and accurate reporting to management Promote employee retention and address attrition risks proactively Requirements US Mortgage Escrow operations: Escrow analysis, setup, cancellations, tax and insurance tracking Knowledge of CoreLogic, LERETA, Proctor, Assurant HUD-1, initial escrow statements, and pre-boarding loans Flood zone knowledge, loss drafts, hazard claims filing US Mortgage Loss Mitigation process (preferred) Exposure to Mortgage Insurance and Hazard Insurance Mobile homes knowledge (nice to have) Eligibility Criteria: Graduate in any discipline 6+ years of experience in US Mortgage/Default Servicing Minimum 2 years in a team leadership role Benefits Internal Job Promotion (IJP) opportunities Medical Insurance Cab facility One Way

We are looking for an experienced and motivated Central Ops Manager to oversee the end-to-end operations of a Quick Commerce project across multiple cities. The ideal candidate will coordinate with internal and external stakeholders, manage store launches, and drive operational excellence by leading teams, streamlining processes, and ensuring timely order fulfillment. Roles and Responsibility : 1. Multi-City Operations Management a. Oversee and manage operations across multiple cities, ensuring streamlined processes and adherence to project timelines. b. Coordinate with internal and external stakeholders to ensure project deliverables, including store launches, are completed on schedule. 2. Team Leadership, Management Training: a. Recruit, train, and manage a team of pickers, and packers, b. Set clear goals and expectations and monitor team performance through KPIs c. Motivate and engage the team to maintain high productivity and ensure smooth daily operations. d. Handle shift planning and rostering and ensure adequate workforce allocation during peak and non-peak hours. e. Ensuring training of pharmacists/pickers, packers 2. Order Fulfillment Store Operations: a. Oversee the end-to-end order fulfillment process to meet delivery timelines (10- 30 minutes window). b. Ensure orders are picked, packed, and dispatched accurately and efficiently. c. Track KPIs like order processing time, fulfillment rate, delivery time, and shrinkage. d. Identify bottlenecks and inefficiencies in operations and develop solutions to address them. 3. Inventory Stock Management: a. Ensure regular stock audits to maintain accurate inventory levels. b. Manage incoming stock from warehouses/vendors and coordinate timely replenishment. c. Implement measures to minimize shrinkage and reduce wastage. d. Location planning to improve pick up tat. 4. Onboarding of New Store a. Ensuring smooth onboarding of the new store b. Coordinating with different stakeholders and vendors to ensure timely onboarding of the stores c. Following the onboarding process and managing all the data and documents in the right place Preferred Candidate Graduate from reputed colleges (NIT/IIT/MBA from tier 1 preferred) 7-8 years of experience in operations, retail, or warehouse management (experience in dark stores or quick commerce is preferred). Proven experience in leading large teams with a track record of meeting operational KPIs. Excellent problem-solving skills and ability to work under pressure in a fast-paced environment. Good communication skills (Extrovert personality preferred) Open to fieldwork and should have a bike to commute Good with Google Sheets/excel is a plus point

Roles and Responsibilities - Comprehensive pharmaceutical sales and marketing experience including, meeting doctors, chemists and managing the distributors. Responsible for achieving primary as well as secondary targets month after month for the HQs assigned Adept in implementing sales and marketing activities and accelerating the business growth. Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to Regional and Zonal heads. Present technical information clearly, concisely, and persuasively to customers. Develop and manage efficient distribution network for sales. Managing, training, motivating and developing existing sales team to drive revenue growth. Desired Candidate Profile - 1. Graduate in Pharmacy / Life Sciences and should not be more than 30 years of age. 2. He should possess excellent communication skills & personality. 3. Should be desirous to make a career in pharmaceutical selling. 4. Should have team handling experience. Perks and Benefits -As per the industry

Roles and Responsibilities - Comprehensive pharmaceutical sales and marketing experience including, meeting doctors, chemists and managing the distributors. Responsible for achieving primary as well as secondary targets month after month for the HQs assigned Adept in implementing sales and marketing activities and accelerating the business growth. Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to Regional and Zonal heads. Present technical information clearly, concisely, and persuasively to customers. Develop and manage efficient distribution network for sales. Managing, training, motivating and developing existing sales team to drive revenue growth. Desired Candidate Profile - 1. Graduate in Pharmacy / Life Sciences and should not be more than 30 years of age. 2. He should possess excellent communication skills & personality. 3. Should be desirous to make a career in pharmaceutical selling. 4. Should have team handling experience. Perks and Benefits -As per the industry

Roles and Responsibilities - Comprehensive pharmaceutical sales and marketing experience including, meeting doctors, chemists and managing the distributors. Responsible for achieving primary as well as secondary targets month after month for the HQs assigned Adept in implementing sales and marketing activities and accelerating the business growth. Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to Regional and Zonal heads. Present technical information clearly, concisely, and persuasively to customers. Develop and manage efficient distribution network for sales. Managing, training, motivating and developing existing sales team to drive revenue growth. Desired Candidate Profile - 1. Graduate in Pharmacy / Life Sciences and should not be more than 30 years of age. 2. He should possess excellent communication skills & personality. 3. Should be desirous to make a career in pharmaceutical selling. 4. Should have team handling experience. Perks and Benefits -As per the industry

Roles and Responsibilities - Comprehensive pharmaceutical sales and marketing experience including, meeting doctors, chemists and managing the distributors. Responsible for achieving primary as well as secondary targets month after month for the HQs assigned Adept in implementing sales and marketing activities and accelerating the business growth. Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to Regional and Zonal heads. Present technical information clearly, concisely, and persuasively to customers. Develop and manage efficient distribution network for sales. Managing, training, motivating and developing existing sales team to drive revenue growth. Desired Candidate Profile - 1. Graduate in Pharmacy / Life Sciences and should not be more than 30 years of age. 2. He should possess excellent communication skills & personality. 3. Should be desirous to make a career in pharmaceutical selling. 4. Should have team handling experience. Perks and Benefits -As per the industry

Roles and Responsibilities - Comprehensive pharmaceutical sales and marketing experience including, meeting doctors, chemists and managing the distributors. Responsible for achieving primary as well as secondary targets month after month for the HQs assigned Adept in implementing sales and marketing activities and accelerating the business growth. Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to Regional and Zonal heads. Present technical information clearly, concisely, and persuasively to customers. Develop and manage efficient distribution network for sales. Managing, training, motivating and developing existing sales team to drive revenue growth. Desired Candidate Profile - 1. Graduate in Pharmacy / Life Sciences and should not be more than 30 years of age. 2. He should possess excellent communication skills & personality. 3. Should be desirous to make a career in pharmaceutical selling. 4. Should have team handling experience. Perks and Benefits -As per the industry

Hi We are hiring for the ITES Company for Team Lead Role. Overview The Team Lead - Contact Center is responsible for managing day-to-day operations of a team, ensuring consistent performance in handling customer interactions across voice, email, or chat channels. This role involves monitoring KPIs such as service levels, quality, and productivity, while providing coaching, feedback, and support to team members to drive continuous improvement. The Team Lead handles escalations, ensures adherence to processes and SLAs, and collaborates with quality, training, and workforce management teams. Strong leadership, communication, and problem-solving skills are essential to foster a high-performing, customer-focused team environment. Key Skills : Any Graduate Minimum Experience of 2 yrs dealing with End customers as customer service is required. Should have managed a HR Helpdesk team of around 20-25 FTE. Team Handling To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Bangalore ) Type : Job Code # 3 Job description: Minimum Experience of 2 yrs dealing with End customers as customer service is required. Should have managed a HR Helpdesk team of around 20-25 FTE. Should possess ability to manage escalations, manage process, and guide peers on HR transactions and help them achieve high accuracy and timeliness. The role also requires the incumbent to interface with clients and help resolve and eliminate causes of operational issues that may arise. Should have understanding of HR functions like Payroll & Employee data management. Preferably experienced in transition of helpdesk and documentation of SOPs. Skilled in understanding client needs, fostering communication, and delivering solutions that exceed expectations. Strong ability to collaborate cross-functionally to ensure seamless service delivery and client retention. Known for exceptional interpersonal skills, strategic problem-solving, and a commitment to enhancing client experience through proactive engagement and support. Monitored team performance through regular reviews, coaching, and feedback sessions to drive continuous improvement and maintain high levels of customer satisfaction. Developed and delivered training programs to upskill team members, enhancing their product knowledge, communication skills, and problem-solving abilities. Created detailed reports on team performance, customer feedback, and operational metrics, presenting findings to senior management and recommending strategic improvements. Skills: Team Handling Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound Call Handling skills Telephone and email etiquette

- Oversee and manage a team of business development specialists, setting measurable goals and objectives to ensure team success - Develop and implement effective business development strategies to capture target markets and drive revenue growth - Collaborate with key stakeholders to identify and prioritize target customer segments - Monitor and analyze market trends, competitor activities, and customer behavior to proactively identify opportunities for business development - Optimize lead generation campaigns, utilizing a data-driven approach to maximize results - Provide guidance and support to team members, fostering a collaborative and high-performing work environment - Track and report on key metrics and KPIs to measure the effectiveness of business development initiatives - Continuously identify areas for improvement and implement best practices to enhance overall team performance

KEUS AUTOMATION PRIVATE LIMITED is looking for Senior Sales Manager to join our dynamic team and embark on a rewarding career journey As a Senior Sales Manager, your primary responsibility is to lead and oversee the sales team within an organization You will be responsible for developing and executing sales strategies, achieving sales targets, and building and maintaining strong relationships with clients This role requires a combination of strategic thinking, leadership skills, and a deep understanding of the sales process Key Responsibilities:Sales Strategy Development: Develop and implement effective sales strategies to drive revenue growth and meet company objectives Analyze market trends, competitor activities, and customer needs to identify new opportunities and adjust sales strategies accordingly Team Leadership: Lead, motivate, and mentor a team of sales professionals Set clear sales targets, provide ongoing coaching and training, and monitor individual and team performance Foster a high-performance culture within the sales team Sales Target Achievement: Take ownership of sales targets and ensure their successful achievement Monitor sales activities, track progress against targets, and implement corrective measures when necessary Provide accurate sales forecasts and reports to senior management Customer Relationship Management: Build and maintain strong relationships with key customers and clients Understand their needs, address their concerns, and provide timely and effective solutions Identify opportunities for upselling, cross-selling, and expanding customer relationships Sales Process Optimization: Continuously review and improve the sales process to enhance efficiency and effectiveness Identify bottlenecks, streamline workflows, and implement best practices Collaborate with other departments, such as marketing and operations, to align sales efforts with overall business objectives Market Research and Analysis: Stay informed about industry trends, market conditions, and competitor activities Conduct market research and analysis to identify new target markets, customer segments, and product opportunities Use this information to inform sales strategies and drive business growth Sales Presentations and Negotiations: Prepare and deliver compelling sales presentations to potential clients Lead negotiations and contract discussions to secure new business and maintain existing customer relationships Ensure that contracts and agreements meet the company's requirements and align with legal and financial guidelines Sales Performance Tracking: Implement systems and tools to track sales performance metrics, including revenue, conversion rates, customer acquisition costs, and customer lifetime value Regularly analyze sales data, identify trends, and make data-driven recommendations for improvement Qualifications and Skills:Bachelor's degree in business, marketing, or a related field (Master's degree preferred) Proven track record of success in sales management, with a minimum of [X] years of experience in a similar role Strong leadership and team management skills, with the ability to inspire and motivate a sales team Excellent communication and interpersonal skills, with the ability to build rapport with clients and stakeholders at all levels Solid understanding of sales principles, techniques, and best practices

Who we are At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx, and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experience as we connect the world to what's next. This isn't a place to get just a job. Here, you get a career for life. It is a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results for our customers, for our people and for the planet. Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence. Our Values We take pride in being a people-first company, where our employees feel safe, valued, and respected. Our culture values empower us to deliver great results. With one FedEx, we take pride in our culture values to: Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next Awards FedEx has consistently ranked among the top 20 in the Worlds Most Admired Companies report, published in FORTUNE magazine, since 2001 Ethisphere named FedEx as one of Worlds Most Ethical Companies in 2023 Profile Summary Responsible for offering day-to-day coordination and administrative support to operational and clerical team members or contractors, ensuring seamless workflow and task completion. Additionally, accountable for overseeing team tasks, providing constructive feedback, and offering on-the-job coaching to enhance team performance and efficiency. Key Responsibilities Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments. • Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations. • Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly. • Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service. • Implement and maintain quality management practices to uphold service standards and customer satisfaction. • Monitor and control network operations to optimize efficiency and minimize disruptions in service. • Support the customer service and support group in resolving customer queries and enhancing client relationships. • Manage contract sourcing and negotiations to secure reliable service providers and vendors. • Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks. Qualifications & Experience: Minimum Graduate Industry experience required Skills: Time Management Problem Solving Planning & Organizing Accuracy & Attention to Detail Advanced MS office skills (Excel, Word, PowerPoint) Competencies: Accountability and Adaptability Business and Customer Focused Communication and Collaboration Innovation and Critical Thinking Leadership and Influence Confidentiality and Integrity Our Commitment to Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities. Interested in joining Team FedEx? Everyone at FedEx has a part to play. Its about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way. If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.

SUMMARY Job Opening: Cards & Payments Location: Hyderabad, Chennai Experience: 6+ years relevant (including 2+ years as an on-paper team lead) Position Type : Permanent Location : Chennai, Hyderabad Work Mode : On-site Preferred Notice Period : 0-30 days Responsibilities: Leading the BPO team to achieve operational excellence in Retail, Back Office, and Cards & Payment processes. Overseeing daily operations to ensure timely and accurate processing of transactions and customer requests. Providing guidance and support to team members to enhance their performance and professional growth. Monitoring team performance metrics and implementing strategies to improve efficiency and quality. Ensuring compliance with company policies, industry regulations, and best practices. Collaborating with other departments to streamline processes and improve overall service delivery. Identifying and resolving operational issues promptly to maintain high levels of customer satisfaction. Developing and implementing training programs to keep the team updated on industry trends and new technologies. Conducting regular performance reviews and providing constructive feedback to team members. Preparing and presenting reports on team performance and operational metrics to senior management. Fostering a positive and collaborative work environment to enhance team morale and productivity. Utilizing data analytics to identify areas for improvement and drive process optimization. Maintaining up-to-date knowledge of industry developments and incorporating best practices into operations. Requirements Requirements: 5 to 8 years of experience in Retail, Back Office, and Cards & Payment. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in data analysis and reporting. Strong understanding of industry regulations and compliance requirements. Ability to work independently and manage remote teams effectively. Experience in implementing process improvements and automation is a plus. Detail-oriented and able to handle multiple tasks simultaneously. Proactive approach to problem-solving and decision-making. Adaptability to changing business needs and priorities. Customer-centric mindset and focus on delivering high-quality service. Proficiency in using relevant software and tools for BPO operations. Strong commitment to continuous learning and professional development. Benefits - US Shift ( Cab Facility)

Candidate should have experience in channel sales (Lighting) Experience in sales with a successful track record maximizing new business development opportunities. Establishing, maintaining and expanding distributors. Increasing business opportunities through various routes to market. Ensure compliance with company's scheme policies and operational guidelines. Manage Healthy ROI for Business Associates. Ensure adequate availability of company products. Develop efficient and creative sales and marketing strategies for the assigned territory. Develop and manage efficient distribution networks for sales. Managing, training and motivating existing sales team to drive revenue growth. Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to sales head. Excellent sales and negotiation skills. Allocating areas to sales representatives. Monitoring team's performance and motivating them to reach targets. Share profile at naina.prasad@halonix.co.in

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: EDC Retail – EDC is one of Paytm‘s business tool to help merchant grow and manage their business through simplicity and data driven technology. About the role The person should be capable of increasing the sale of EDC machines through proper channels to the merchants across multiple locations. Expectations/ 1. Create an inspiring team environment with an open communication culture. 2. Need to drive swiping device sales in the assigned area. 3. Resolving merchant queries 4. Drive overall engage merchant base 5. Capable of hiring and building team 6. Set clear team goals 7. Delegate tasks and set deadlines 8. Oversee day-to-day operation 9. Monitor team performance and report on metrics 10. Motivate team members 11. Discover training needs and provide coaching 12. Listen to team members feedback and resolve any issues or conflicts 13. Recognize high performance and reward accomplishments 14. Encourage creativity and risk-taking 15. Suggest and organize team building activities Superpowers/ Skills that will help you succeed in this role 1. Must have high level drive, initiative and self – motivation. 2. Should have team handling experience. 3. Identify and meet potential clients by growing, maintaining and leveraging your network. 4. Should have good exposure in cold calling, pre sales and lead generation. 5. Should be a graduate.6. Should possess good communication and negotiation skills. Education - Graduation or Post-graduation Why join us : We aim at bringing half a billion Indians in to mainstream economy, and everyone working here is striving to achieve that goal. Our success are rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India. Compensation: If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! Location - Kochi,Kannur,Palakkad,Malappuram,Alleppey,Kollam,Kanayannur,Kodungallur,Kozhikode,Thiruvananthapuram

About Us Paytm is India's leading mobile payments and financial services distribution company. As a pioneer of the mobile QR payments revolution in India, Paytm builds technologies that empower small businesses through seamless payments and commerce solutions. Our mission is to serve half a billion Indians and integrate them into the mainstream economy through the power of technology. About the Team. The Oil and Gas Vertical focuses on providing offline payment solutions including QR Code and POS-based transactions. This team works closely with petrol and gas stations, as well as other retail merchants, to facilitate end-to-end sales, onboarding, and operations. It also involves maintaining strong relationships with PSU companies and Oil Marketing Companies. About the Role. We are looking for a Channel Sales Manager to drive product sales, represent Paytm’s brand, and manage customer relationships. The role involves handling a field sales team, onboarding merchants, and expanding our distribution network. You’ll act as the key point of contact throughout the customer journey from lead generation to conversion and after-sales support. Key Responsibilities. Onboard and service petrol and gas station merchants Manage and motivate a team of 5 or more sales representatives Drive merchant acquisition through QR and POS products Maintain strong business relationships with PSU and Oil Marketing Companies Achieve sales and incentive targets through team performance Analyze sales data to optimize performance and drive growth Expectations & . 1. Must own a smartphone, bike, and helmet 2. Strong growth mindset and entrepreneurial zeal 3. Good understanding of the local market and merchant ecosystem 4. Prior experience in a Channel Sales role with a team of at least 5 members 5. Familiar with concepts like distribution, channel expansion, and performance metrics 6. Proven track record in helping sales teams achieve high incentive earnings Superpowers / Skills That Will Help You Succeed. 3+ years of experience in Channel Sales & Distribution Proven experience in team management Proficiency in Excel and other sales data tools Education. Graduate or higher (Post Graduation preferred) Why Join Us. Join a collaborative, technology-driven work culture with clear performance metrics Opportunity to increase Average Revenue Per User (ARPU) through cross-selling Be part of India’s largest digital lending ecosystem Earn respect and recognition based on merit and contribution Make a direct impact on the financial inclusion of millions of merchants Compensation We believe in creating wealth for the right talent. With over 500 million registered users, 21 million merchants, and an unmatched ecosystem, Paytm is uniquely positioned to democratize access to credit. Come, be a part of India’s biggest digital lending and payments success story.

Skill required: Delivery - Digital Strategy and Transformation Designation: I&F Decision Sci Practitioner Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 800,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.In todays business environment, growth isnt just about building value - it s fundamental to long-term business survival. So how do organizations sustain themselvesThe key is a new operating modelone that s anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clientsby harnessing talent, data and intelligence to redefine their operating models.Within Operations, our Sales Operations Transformation team is rapidly expanding. We take a bold and modern approach to sales excellencecombining deep operational expertise, cutting-edge technology, and data-driven insights to optimize sales performance and empower go-to-market teams to succeed.As the Team Lead, and a key member of the Sales Operations Transformation team, this role focuses on leading transformation and optimizing the sales operations functions of external clients by reimagining existing delivery processes and operating models. The resource will work on transformation across end-to-end sales lifecycle processes and lead initiatives that enhance efficiency, effectiveness, customer experience and insight-driven decision-making. What are we looking for Sales Operations Functional Expertise:Deep understanding of end-to-end sales lifecycle processes including Sales Support, Pricing & Quoting, Bid & Proposal Management, Contract Lifecycle, Order Management, and Incentives. Sales Transformation Experience:Proven experience in leading or supporting large-scale sales operations transformation projectspreferably for external clientswith a focus on process standardization, consolidation, and operating model redesign. Technology & Automation Proficiency:Familiarity with CRM (e.g., Salesforce), CPQ tools, workflow automation, RPA platforms, and AI/GenAI/Agentic AI solutions to streamline operations and enhance productivity. Analytical & Data-Driven Mindset:Strong skills in data analysis, business intelligence, and visualization using tools like Power BI, Tableau, or equivalent. Ability to generate actionable insights and drive decision-making. Stakeholder Management Consulting & Communication Skills Leadership & Team Development Roles and Responsibilities: Lead strategic, transformational projects aimed at delivering measurable improvements in business outcomes through operational and technological excellence. Manage the complete project lifecyclefrom inception to executionensuring the successful integration of technology and functional delivery, aligned with stakeholder expectations. Define and drive solution strategy, evaluating scalability, fit, and replicability across multiple workstreams and functional areas to ensure long-term impact. Collaborate with global, cross-functional, and specialized teams to achieve shared goals and deliver best-in-class outcomes for clients. Own key project components, including staffing, financials, timelines, and milestone tracking, ensuring seamless execution within defined parameters. Engage and communicate effectively with senior client stakeholders and Accenture leadership to provide updates, flag risks, and secure ongoing buy-in. Continuously explore innovative approaches and emerging technologies, including automation and AI, to maximize value creation and return on investment. Actively lead process improvement and reimagination efforts, leveraging technology to enhance efficiency, productivity, and customer experience. Develop and adapt new solutions, using existing methods and frameworks where applicable to meet evolving business needs. Monitor and manage team performance, ensuring high-quality outcomes aligned with defined KPIs and service levels. Conduct regular one-on-one conversations with team members to provide coaching, performance feedback, training support, and career development guidance. Foster a culture of continuous improvement by providing and seeking actionable feedback in all interactions. Ensure alignment with strategic direction set by senior leadership and translate those goals into actionable initiatives within your team. Interact regularly with offering leads, peers, and client stakeholders, ensuring effective collaboration and relationship management. Qualification Any Graduation

- Oversee and manage a team of business development specialists, setting measurable goals and objectives to ensure team success - Develop and implement effective business development strategies to capture target markets and drive revenue growth - Collaborate with key stakeholders to identify and prioritize target customer segments - Monitor and analyze market trends, competitor activities, and customer behavior to proactively identify opportunities for business development - Optimize lead generation campaigns, utilizing a data-driven approach to maximize results - Provide guidance and support to team members, fostering a collaborative and high-performing work environment - Track and report on key metrics and KPIs to measure the effectiveness of business development initiatives - Continuously identify areas for improvement and implement best practices to enhance overall team performance

Skill required: Delivery - Digital Strategy and Transformation Designation: I&F Decision Sci Practitioner Assoc Mgr Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 800,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. In todays business environment, growth isnt just about building value - it s fundamental to long-term business survival. So how do organizations sustain themselvesThe key is a new operating modelone that s anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clientsby harnessing talent, data and intelligence to redefine their operating models.Within Operations, our Sales Operations Transformation team is rapidly expanding. We take a bold and modern approach to sales excellencecombining deep operational expertise, cutting-edge technology, and data-driven insights to optimize sales performance and empower go-to-market teams to succeed.As the Team Lead, and a key member of the Sales Operations Transformation team, this role focuses on leading transformation and optimizing the sales operations functions of external clients by reimagining existing delivery processes and operating models. The resource will work on transformation across end-to-end sales lifecycle processes and lead initiatives that enhance efficiency, effectiveness, customer experience and insight-driven decision-making. What are we looking for Sales Operations Functional Expertise:Deep understanding of end-to-end sales lifecycle processes including Sales Support, Pricing & Quoting, Bid & Proposal Management, Contract Lifecycle, Order Management, and Incentives. Sales Transformation:Proven experience in leading or supporting large-scale sales operations transformation projectspreferably for external clientswith a focus on process standardization, consolidation, and operating model redesign. Technology & Automation Proficiency:Familiarity with CRM (e.g., Salesforce), CPQ tools, workflow automation, RPA platforms, and AI/GenAI/Agentic AI solutions to streamline operations and enhance productivity. Data Analytics and Visualization:Strong skills in data analysis, business intelligence, and visualization using tools like Power BI, Tableau, or equivalent. Ability to generate actionable insights and drive decision-making. Stakeholder Management Consulting & Communication Skills Leadership & Team Development Innovative & Future-Focused Roles and Responsibilities: Lead strategic, transformational projects aimed at delivering measurable improvements in business outcomes through operational and technological excellence. Manage the complete project lifecyclefrom inception to executionensuring the successful integration of technology and functional delivery, aligned with stakeholder expectations. Define and drive solution strategy, evaluating scalability, fit, and replicability across multiple workstreams and functional areas to ensure long-term impact. Collaborate with global, cross-functional, and specialized teams to achieve shared goals and deliver best-in-class outcomes for clients. Own key project components, including staffing, financials, timelines, and milestone tracking, ensuring seamless execution within defined parameters. Engage and communicate effectively with senior client stakeholders and Accenture leadership to provide updates, flag risks, and secure ongoing buy-in. Continuously explore innovative approaches and emerging technologies, including automation and AI, to maximize value creation and return on investment. Actively lead process improvement and reimagination efforts, leveraging technology to enhance efficiency, productivity, and customer experience. Develop and adapt new solutions, using existing methods and frameworks where applicable to meet evolving business needs. Monitor and manage team performance, ensuring high-quality outcomes aligned with defined KPIs and service levels. Conduct regular one-on-one conversations with team members to provide coaching, performance feedback, training support, and career development guidance. Foster a culture of continuous improvement by providing and seeking actionable feedback in all interactions. Ensure alignment with strategic direction set by senior leadership and translate those goals into actionable initiatives within your team. Interact regularly with offering leads, peers, and client stakeholders, ensuring effective collaboration and relationship management. Operate with autonomy in day-to-day responsibilities, while seeking guidance for complex or new challenges as needed. Qualification Any Graduation

Project Role : Network & Svcs Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Cloud Network Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Network Operations Representative, you will configure, integrate, and manage the life cycle of telecommunication network elements and associated configurations across Fulfillment and Assurance. You will also manage back office system data records and support customer activations and configuration adjustments. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure efficient communication within the team.- Implement process improvements to enhance team performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Network Operations.- Strong understanding of network protocols and technologies.- Experience in network troubleshooting and problem resolution.- Knowledge of network security principles.- Good To Have Skills: Experience with network automation tools. Additional Information:- The candidate should have a minimum of 5 years of experience in Cloud Network Operations.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Skill required: Payroll - Payroll Process Design Designation: Payroll Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do This role involves a deeper understanding of Payroll Admin and leveraging expertise to solve specific problems pertaining to payroll. The role includes managing and leading a team of employees, communicating company goals, safety practices, and deadlines to the team, motivating team members, assessing performance, and providing help to management, including hiring and training. The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members.Primary Responsibilities / Accountabilities:Delivery & Client Management:Ensure adherence to designed processes, understand existing metrics, liaise with the Service Management Team, plan and monitor volume allocation strategies, create and implement governance mechanisms, Subject Matter Expertise / Training / Updates / Quality / Documentation:In-depth understanding of Payroll Processes, support in Knowledge Transfer, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, escalate issues when necessary, and actively participate in process-related business meetings2.Collaboration:Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders2.Team Management & Team Development:Recruit and onboard new team members, ensure the team is adequately staffed, manage and improve people performance, create a performance-driven competitive culture, conduct regular training, engage with the team, perform talent reviews, develop subject matter experts, ensure succession planning, enhance team morale, and be the first point of contact for escalation and resolution. What are we looking for Functional Competencies:Extensive experience in Payroll ProcessesClear understanding of existing metrics and how they are measuredBusiness Process ImplementationStrong MS Office and Excel skillsClient Interfacing skills (Email & Phone)English language proficiencyProficient with Business Excellence PracticesEducation Qualification:Essentials:Bachelors degree (Any discipline)Desirable:HR Domain Certification / Payroll Certification, Knowledge and experience of Success Factors Employee Central ModuleExperience:Essentials:6 - 7 years of industry experience, 4+ years of Payroll Admin Processes experience, 1+ years of team handling experience, experience of working on Payroll Systems and CRM/Workflow tools, client/stakeholder engagement in outsourcing environmentDesirable:Working knowledge of Success Factors, new process transition, payroll experience for key countries in US, India, and EuropeSkills / Knowledge:Excellent interpersonal skillsStrong customer orientationResilience and ability to work under pressureGood organizational, prioritization, and multi-tasking skillsAnalytical and problem-solving skillsHigh levels of confidentialityFocus on high data accuracy and attention to detailAbility to deal with customer complaints professionallyBasic leadership and coaching skillsTeamwork and collaborationSelf-drivenFlexibility to work in shiftsResults/target-orientedMulti-cultural awareness Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : SAP FI CO Finance Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will create production and non-production cloud environments using appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the creation and configuration of environments, ensuring that all processes are efficient and effective while collaborating with various teams to meet project goals. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate team performance to ensure alignment with project objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI CO Finance.- Strong understanding of cloud environment setup and management.- Experience with automation tools for environment configuration.- Familiarity with deployment pipelines and CI/CD processes.- Ability to troubleshoot and resolve technical issues in cloud environments. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP FI CO Finance.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Agile Product Management Advisor - HIH - Evernorth ABOUT EVERNORTH Evernorthexists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t. Agile Product Management Advisor Position Overview The Agile Product Management Advisor uses specialized depth and experience to oversee the decomposition of business vision/ process flow to tangible MVPs, writing and modifying of complex technical functional requirements for products varying in complexity. The Sr Advisor acts as conduit between business and engineering, steering the discussion towards futuristic, reliable solutions to solve complex business problems. The Agile Product Management Advisor is responsible for the initiatives supporting the Specialty Pharmacy Area. This position utilizes technical, operational aptitude and experience to understand, incorporate and translate business use cases/needs to system flow charts, story maps and refined story shells. The Advisor is also adept at Software Lifecycle handling and contributes to / challenges design proposals to deliver optimal solutions on-time and on-budget. Adept at representing requirements in actionable, measurable outcome driven approach. Manages deadlines and ensures overall success of assigned portfolio initiatives from beginning to end. Responsibilities: Proactive and takes an active role in understanding the business case, why a change is being requested and learning the desired future state. Focused on continuous learning, adopting probe and learn approach for self-learning Leverages knowledge of the product’s value stream and system interactions to identify when new features or product changes are needed to achieve business value. Has a sound understanding of breaking down a problem/ ask to requirements. Understands the aspects of well-rounded requirements (functional/ non-functional) Communicates stakeholder goals and expected outcomes to the engineering/ Solution Architect/ Principal engineering team and writes definition-of-ready user stories, incorporating architectural changes recommended by engineering. Facilitates product backlog grooming sessions, ensuring the highest impact work is delivered soonest. Responsible for maintaining product technical roadmap and advocating prioritization at the right time for non-functional work. Adept at building relationship with business, technology partners to establish a circle of trust with stakeholders. Has overall ownership of a defined capability or technical product area, including product value, cost of ownership, health and non-functional requirements (reliability, scalability, usability, security, performance, etc.). Cultivates trusted relationships with Business/BAT and Technology partners to foster teamwork and a shared understanding of the product vision, goals and priorities. Leads sprint planning, story refinement, feature elaboration sessions with business and technology stakeholders. Actively participates in planning sessions that form cohesive, iterative plans and ensure the team’s work creates the iterative value (e.g. supports the completion of MVPs/Epics in concert with other teams). Proactively resolve upstream dependencies and resolve conflict effectively across teams. Participates in team standups, and retrospectives, facilitates dialog with stakeholders during sprint reviews/product demos. Identifies, monitors and communicates technical product health metrics and KPIs and advocates for product improvements with Business/Technology partners. Manages allocation of team capacity to ensure appropriate levels are utilized for product health improvements and reduction of technical debt (e.g. integration and deployment of tooling, test automation, etc.) Leverages agility tools (e.g., Jira) and implements strategies to optimize team performance and achieve overall department objectives (e.g., manage story aging, manage WIP, epic size/throughput, etc.). As a member of the team, drives complex projects from an end to end perspective, understanding the business logic end to end and helping orchestrate requirements with all cross functional dependency teams. Ability to be succinct and crisp in representing stories, risks and updates. Ability to provide program updates to Sr leaders at various level as required by project/ program. Detail oriented and possesses excellent task management, documentation skills Qualifications: Required Skills: Agile experience required preferably Agile SAFe certified. JIRA/Jira Align Excellent Verbal and Written Communication skills Ability to navigate difficult discussions using data as evidence for best next steps and resolution. Ability to build strong relationships with stakeholders, execution team and peers. Required Experience & Education 11-13 years of Years’ experience in software development or maintenance College degree (Bachelor) in related technical/business areas or equivalent work experience. Demonstrate ability to perform root cause analysis and suggest rectification options. Strong verbal and written communication skills – Should be able to provide technical and functional impact summary of the managed incidents Development/ Design experience preferred Previous Product Management experience driving complex business products required. Location & Hours of Work Full-time position, working 40 hours per week. Expected overlap with US hours as appropriate General Shift (11:30 AM - 8:30 PM IST / 1:00 AM - 10:00 AM EST / 2:00 AM - 11:00 AM EDT) Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WAH) About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.