Team Leader - Telesales

Overview -

The Customer Support and Service team always represents the voice of the customers.

They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat, or email.

Role – As a Team Leader, you will be responsible for managing the team that does post-sales experience and membership renewal of our personalized customers. To be a successful Team Leader, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Team Leader is the one who is a product expert and demonstrates exceptional communication, problem-solving and customer service skills.

What you should have

* Present exp has to be Team leader

* Min. 1/5 to 2 years of on-paper experience as a Team leader in Sales Process

* DRR - Min 1 Lac

* Excellent English communication Skills

* Sales Exp is mandatory

* Maximum total experience - 6.5 years (nothing beyond this)

* Looking for stable candidates with no gaps

What you will do in this role

 Manage post-sales experience and service of premium members.

 Mentor and develop the team.

 Effectively manage shift operations.

 Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality

scores, maintaining SLA, Attrition management).

 Handling Escalation calls of Customers.

 Track Customer Satisfaction & ensure closure of complaints.

 Strong Rapport building skills with Team & stakeholders manage attrition in the team.

 Evolve more effective work processes improving customer interactions.

 Constantly monitor & review performance metricsfor achievement of objectives.

 To effectively manage Contact Centre operations for constant performance achievements.

 Identify relevant training needs of agents & ensure effective implementation.

 Interface with IT/HR/ Training/Quality in order to improve the team’s Performance.

Job Types: Full-time, Permanent

Pay: ₹600,000.00 - ₹750,000.00 per year

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• Tele Sales: 1 year (Required)
• Team Leader: 1 year (Required)

Language:

• English (Required)

Work Location: In person