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Team Lead - Quality, IN AMZL ACES

Team Lead - Quality, IN AMZL ACES

Amazon

0 years

0 Lacs

Mumbai Metropolitan Region

Posted:2 days ago| Platform:

Apply

Skills Required

data rostering routing prioritization analysis metrics management ids topography network support onboarding recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description

The Team Lead under the Field Quality Assurance program will solve complex challenges with last mile delivery in their assigned territory, and should be able to work with program managers, operations managers, short on-road associates and stakeholders. The program is designed to gather correct geospatial data to enable defect reduction. The Team Lead will be responsible for managing short on-road associates, their rostering, routing, address defect prioritization, data analysis for quality of inputs collected, problem solve blockers for SORA and enable them for efficient daily operations.Key job responsibilities

Manage rostering and daily operations for assigned Short on road associates
Understand the delivery defect and quality metrics attribution
Daily analysis of SORA performance, stops attended and quality of geocode inputs
Performance management of the assigned SORA
To coordinate with Ops team to identify and collect address IDs with geospatial defects and partner with program team for route ingestion
Problem solve the blockers and challenges faced by the associates
Observe deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes.

Basic Qualifications

Bachelor's degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications

Preferred Qualifications

Knowledge of city topography and road network

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ATSPL - KarnatakaJob ID: A3038867

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Team Lead - Quality, IN AMZL ACES