Team Lead Operations

Location: Dwarka

Working Days: 6 days a week (rotational off)

Work timings: Rotational 9 Hour shift between 9:00 AM to 08:00 PM

Package: Upto 4.2 LPA

What are we looking for?

- Excellent Communication (English & Hindi)

- Excellent domain knowledge

- Customer focus and problem-solving ability

- Leadership skills, decision making and time-management.

- Good Computer Knowledge especially MS Excel & MS Word

- Minimum 2-3 years of experience. At least 1 year of experience as a Team Lead

Responsibilities:

- Day–to-day Performance management, planning, adherence to schedule and help team

members to meet the required service level components, standards and targets.

- Responsible for driving the KPIs of the respective queues.

- Manage Shrinkage & Attrition

- Responsible for providing training to new agents and refresher training to enhance the

performance of old agents.

- Drive team's performance by coaching and sharing daily feedback.

- Transaction audits to ensure compliance with quality standards.

- Create daily agent performance reports.

- Responsible for creating Call Scripts/email & Chat templates and FAQs to enhance knowledge base.

interested candidates can share their CV at recruiter@sabertechs.com

Or WhatsApp/ Call on 9871844095

Job Type: Full-time

Pay: ₹14,925.27 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person