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0 years

0 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Key Responsibilities:


  • Needs to have a Customer support Team Leading experience
  • For TL roles candidate needs to have people management experience Conducting performance reviews Appraisal discussion s Monthly reviews etc in addition to above
  • Managing a Team to CS to Resolve customer issues and concerns in a professional and timely manner ensuring a high level of customer satisfaction
  • Sales Campaigning Selling cross selling and upselling products to drive additional revenue
  • Resource Planning Career planning Performance Management Work Force Management Team SLA KRA KPI CSAT Training
  • Effectively reviewing handle client escalations monitor analyze key performance indicators KPIs driving continuous improvement
  • Experience or knowledge for Messaging Web chat
  • Experience Knowledge of Service Levels Quality and Productivity KPI s
  • Manage shrinkages

Preferred Skills:

Customer Service->Regular Customer Service

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