Team Lead, Credit & Collection -EMEA

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28, 000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us!

Job Description

Summary:

As a Credit & Collection Team Lead you will oversee the credit and collections operations within the organization for EMEA region. You will ensure collection of outstanding accounts receivable, manages credit risk, and leads a team of credit and collection specialists. The Team Lead is a liaison between the finance department, sales, and customers to resolve billing issues and improve cash flow. You will report to the Manager Credit and Collections, India & SEA and will have a hybrid schedule, working at the Rockwell Automation India office in Noida thrice a week.

• Manage a team of credit and collection analysts of EMEA region.
• Monitor accounts receivable ageing reports and ensure follow-up on overdue accounts.
• Develop and implement collection strategies.
• Conduct regular team meetings and performance reviews.
• Evaluate customer creditworthiness and set credit limits following company policy.
• Develop and implement collection strategies to minimise bad debt. Ensure that the Bad Debt Provision remains within the limits defined in the Annual Operating Plan (AOP), with no adverse variances
• Resolve escalated customer disputes and billing issues.
• Collaborate with internal departments (e. g. , Sales, Customer Service) to improve processes.
• Prepare regular reports on collection performance, DSO (Days Sales Outstanding), and credit risk. Prepare accounts receivable (AR) related ad hoc reports and share these reports with management to provide insights into AR status.
• Ensure compliance with company policies and regulations.
• Participate in audits and support internal controls related to credit and collections.
• Maintain overlimit customer accounts within the thresholds established in the AOP to mitigate credit risk exposure.

• Bachelors degree in finance, Accounting, or a related field.
• 10 years of experience in credit and collections, with at least 2-3 years in a supervisory or team lead role.
• Experience with credit risk assessment and collection techniques.
• Proficiency in ERP systems (e. g. , SAP, Sales Force, IFS) and Microsoft Excel.
• Demonstrate skills in analyzing information and resolving challenges.
• Manage diverse tasks and priorities, ensuring completion of all commitments.
• Experience in B2B or B2C collections (depending on the industry).
• Knowledge of bank guarantees to manage and mitigate financial risks.
• Knowledge of handling letter of credit transactions to ensure secure on time payments.

• Experience in a handling customers of middle east and Africa region in a multinational environment.
• Familiarity with automation tools or AI-driven collection platforms.
• Knowledge of international credit and collection practices (if applicable).
• Knowledge of High-Radius Cloud tool will be an added advantage.

Our benefits package includes

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

. . . and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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