Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Job Title: Support Executive (Ticketing & Customer Support) Location: Ghansoli, Navi Mumbai. Experience: 1-2 years Employment Type: Full-time Work Mode: [Work From Office] Job Summary: We are looking for a Support Executive with hands-on experience in ticketing systems and excellent communication skills. The ideal candidate will be responsible for handling customer queries, resolving issues through tickets, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle incoming support tickets via ticketing systems (e.g., Freshdesk, Zendesk, Jira, etc.). Respond to customer queries in a timely and professional manner through email, chat, or phone. Track, follow up, and ensure closure of all tickets within defined SLA. Collaborate with internal teams to resolve complex issues. Escalate unresolved issues to appropriate departments as needed. Maintain proper documentation of all support activities. Identify recurring issues and suggest process improvements. Ensure customer satisfaction through quality support service. Required Skills & Qualifications: 1-2 years of experience in a Support Executive or Customer Service role. Proven experience in handling ticketing tools Excellent verbal and written communication skills. Good problem-solving skills and attention to detail. Ability to multitask and manage time effectively. Customer-focused with a positive attitude. Basic technical understanding to address product-related queries. Preferred: Experience working in IT / SaaS / E-commerce / B2B or B2C industries. Familiarity with CRM tools
Rigvedit
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