Support Engineer

Job Description

Job Title: Support Engineer (IC2) - TIBCO Data Virtualization Location: Pune Department: Customer Support / Escalation Engineering Reports To: Lakhan Thakur Job Summary We are looking for a dedicated and motivated Support Engineer to join our Customer Support team, focusing on TIBCO Data Virtualization (TDV). In this role, you will assist customers in resolving technical issues, providing high-quality support, and working closely with senior engineers to ensure customer satisfaction. This is an excellent opportunity for professionals looking to deepen their technical expertise and grow in a collaborative environment. Key Responsibilities: Technical Support & Issue Resolution Assist in diagnosing and troubleshooting technical issues related to TIBCO Data Virtualization (TDV). Collaborate with senior team members to resolve product-related queries. Provide support on common configuration, installation, and usage issues. Escalate complex issues appropriately to ensure timely resolution. Customer Engagement & Communication Communicate technical solutions clearly and professionally to customers. Track and document issue progress in the support system. Support in delivering a smooth resolution experience through prompt and clear communication. Knowledge Management Contribute to knowledge base articles by documenting troubleshooting steps and common issues. Participate in internal training sessions to continuously improve technical skills. Collaboration & Team Support Work with cross-functional teams as needed (engineering, QA, product teams) for issue clarification or resolution. Share knowledge with peers to support a collaborative team environment. Required Qualifications: Experience: 2 years of experience in technical support or a customer-facing technical role. Technical Skills: Basic to intermediate knowledge of TIBCO Data Virtualization or similar data tools. Understanding of SQL, data modeling, and relational databases (Oracle, SQL Server, PostgreSQL, etc. ). Familiarity with cloud platforms like AWS, Azure, or GCP is a plus. Basic understanding of SOAP and REST APIs and authentication mechanisms. Soft Skills: Strong analytical and problem-solving abilities. Good written and verbal communication skills. Willingness to learn and take ownership of issues. Preferred Qualifications: Exposure to data integration, ETL tools, or performance tuning. Experience working in Unix/Linux environments. Familiarity with tools like JIRA, Confluence, or ServiceNow. Why Join Us? Opportunity to grow and transition into more senior roles with mentorship from experienced engineers. Work with innovative technologies and global teams. Continuous learning through hands-on support, product training, and career development programs.