31 Support Analyst Jobs

Reveleer Global Capability Center is looking for Data Support Analyst to join our dynamic team and embark on a rewarding career journey. Managing master data, including creation, updates, and deletion. Managing users and user roles. Provide quality assurance of imported data, working with quality assurance analysts if necessary. Commissioning and decommissioning of data sets. Processing confidential data and information according to guidelines. Helping develop reports and analysis. Managing and designing the reporting environment, including data sources, security, and metadata. Supporting the data warehouse in identifying and revising reporting requirements. Supporting initiatives for data integrity and normalization. Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems. Generating reports from single or multiple systems. Troubleshooting the reporting database environment and reports. Evaluating changes and updates to source production systems. Training end - users on new reports and dashboards. Providing technical expertise in data storage structures, data mining, and data cleansing.

Desired Candidate Profile 3-5 years of experience in application support or similar role. Proficiency in ServiceNow platform for managing incidents and requests. The Support Analyst ensures smooth functioning and resolution of all IT and application issues reported within the assigned tribe. This includes: Incident Management : Responding to, tracking, and resolving incidents in a timely manner, using ServiceNow or other designated tools. Collaborative Resolution : Coordinating with developers and other teams to address and resolve complex technical issues. Stakeholder Communication : Ensuring clear and concise communication with business stakeholders, mirroring the skills of a Business Analyst to capture and understand technical requirements. Service Management : Applying strong knowledge of Incident and Service Management processes to maintain high standards in issue resolution. Application Proficiency : Demonstrating the ability to quickly learn and adapt to new applications and their functionalities to resolve issues effectively. Process Optimization : Identifying opportunities to improve response times and prevent recurring issues. Documentation and Reporting : Ensuring all incident reports are accurately documented and maintaining records for analysis and reporting. Skill Development : Maintaining up-to-date knowledge of service management best practices and supporting recruitment and development of incident management professionals as needed Role Specific Experience : 4+ years in incident management, with hands-on experience using ServiceNow or similar platforms. Skills : Strong understanding of Incident and Service Management processes. Familiarity with ITIL framework (certification is an added advantage). Excellent interpersonal and communication skills to engage effectively with business stakeholders. Strong problem-solving abilities and proactive in issue identification. Customer service mindset with good customer handling skills. Ability to work independently and as part of a team. Flexibility in work hours, including the ability to start early when required. Ability to learn new applications, understand their functionality, and apply this knowledge to resolve technical issues effectively. Special Considerations : Knowledge of IT infrastructure and application support. Understanding of business processes, with a particular focus on service and incident management. Insurance Domain and life cycle Incident Management : Ensure incidents are logged, managed, and resolved according to agreed standards and SLAs. Stakeholder Engagement : Communicate with stakeholders to gather incident details and provide timely updates on status and resolution progress. ServiceNow Expertise : Utilize ServiceNow to track and resolve incidents, maintaining accurate records and documentation. Cross-Team Collaboration : Coordinate with developers, database administrators, and other technical teams to address complex issues. Process Improvement : Identify areas to optimize incident resolution processes and prevent recurrence of common issues. Documentation : Maintain incident documentation to ensure clear tracking and reporting. Adaptability : Quickly learn new applications and systems as they are introduced, applying this understanding in support activities. Escalation Management : Escalate critical issues to the relevant teams or managers as necessary to ensure swift resolution.

Job : Level 2 SME support -Unix Jobs in Hyderabad (J49142)- Job in Hyderabad Level 2 SME support -Unix (Job Code : J49142) Job Summary Level 2 SME support -Unix Degree: BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM, BIS, BIT, BMS, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other, CA, CS, DCA, DCS, DE-Comp/IT, DE-Other, Diploma, ICWA, LLB, MA, MBA, MBBS IT-Software/Software Services IT Software - Application Programming / Maintenance Key Skills: Monday, June 16, 2025 Company Description Our client is a global knowledge practice that provides consulting, technology, engineering, management and innovation services to leading businesses, governments, non-governmental organizations and not-for-profits. We focus on gaining, refining and sharing expertise in the energy and utility sector, then provide strategic advice and implement outcome-driven solutions. Working with customers across the utility value chain, we deliver sustainable and lasting improvements to their efficiency and performance, adding value to their bottom line. Demand for power, gas and water is consistently growing as the population of the planet expands. Our goal is to support large consumers of energy and water, and improve the sustainability of resources by increasing efficiency and optimizing existing operations. We also develop commercially successful ways to use renewable resources which deliver transformative advantages for our customers. As demand grows so does opportunity, something Enzen has seized on since its inception in 2006. The business has grown and developed across the globe, with a physical presence in the UK, India, Australia, USA, Spain, Turkey, Middle-East, Africa and Kazakhstan. As we push into the second decade of the company, we`re super-charging our growth by delivering exceptional value and results to our customers. For people with the right mindset, the opportunity to develop and grow in the organization has never been greater. Our expanding solutions, services and geographies mean we`re always on the lookout for individuals who can drive positive change and are hungry for the success and rewards that go with it. Job Description Role: Support Analyst Responsibilities: Work closely with the Application Lead to support both BAU and project-related activities (New CRs SoWs). Provide Level 2 SME support for bespoke applications developed on Java/. NET and hosted on Unix/Windows platforms. Coordinate release schedules, manage application issues, defect backlogs, planned releases, and infrastructure updates. Communicate with release managers from other IT departments. Support Go-Live activities to ensure successful deployments. Attend CAB meetings to discuss releases and address any roadblocks. Required Skills: Unix, Java, . NET, SQL Salary : 6 to 8 Lakhs

Role Purpose. An Associate Support Analyst should have a basic understanding of best practices, can execute on tasks with supervision from others. Individuals will create basic level insights and recommendations in their area of expertise. Individuals in this role will continue to provide support to the team and begins to lead MS efforts with low complexity. Primary Responsibilities. Is a dedicated resource to complete the daily Shares Outstanding task. Must review all relevant links compiled in the files generated for the specified jurisdictions (UK, FR, DE, BE, SE, FI, DK, IC). All changes in Shares Outstanding and Total Voting Rights must be recorded and uploaded to Ref01 by EOD each day. Actively engage with other team members. Analyze any discrepancies & variances. Reviewer of the drafts calculations. Handles all client facing communication/L1- Acts as a first point of escalation for clients incidents/L1- Continuous customer experience improvement. Handles shares outstanding & other client specific queries. KPIs reporting. Incidents reporting. Creating and running reports that provide insight into ongoing shares performance. Providing analysis and presentation of data, reports dashboards to key stakeholders. Prepare and maintain documentation, as required. Experience required. 3 + years relevant experience. Financial / Investment Services software experience in a client facing role. Essential Skills required. Must be self-motivated as well as creative and efficient in proposing solutions to complex, time-critical problems. Ability to manage multiple projects and deadlines, tight timeframes, and willingness to work extended hours periodically based upon client expectation. Good analytical and problem-solving skills with a high attention to detail. Must be a team-player with the ability to work within collaborative environments. Ability to understand technical issues at a high level and articulate them to internal and external stakeholders. Ability to understand revenue forecasts, and mitigate impact of project schedule delays. Must have excellent communication, organization, and time management skills.

HI All, Immediate opening for Lead Support Analyst- Third Party Cyber Risk Location: Mumbai locals only. 5 days office mandated Experience: 6-8 years Budget: Open Competitive Market rate [always keep it low] Interview Mode: 1st Round -Virtual, 2nd/3rd -compulsory face to face, may have more than 3 rounds. JD: Essential: Knowledge of regulatory frameworks and experience with regulatory compliance Familiarity with security standards (e.g., CRI, ISO 27001, NIST) In-depth understanding of information security principles and practices Knowledge of current cyber threats and mitigation strategies Strong collaboration skills along with the ability to effectively communicate complex security-related information to a business audience, including risk identification, assessment, and remediation activity. Excellent communication skills with the ability to articulate complex cyber threat information to technical and non-technical audiences. Demonstrable ability to create and maintain collaborative relationships in a large, multinational organization. Strong understanding of cyber security principles and technologies.

Third Party Cyber Risk Management at N Consulting Ltd HI All, Immediate opening for Lead Support Analyst- Third Party Cyber Risk Location: Mumbai locals only. 5 days office mandated Experience: 6-8 years Budget: Open Competitive Market rate [always keep it low] Interview Mode: 1st Round -Virtual, 2nd/3rd -compulsory face to face, may have more than 3 rounds. JD: Essential: Knowledge of regulatory frameworks and experience with regulatory compliance Familiarity with security standards (e.g., CRI, ISO 27001, NIST) In-depth understanding of information security principles and practices Knowledge of current cyber threats and mitigation strategies Strong collaboration skills along with the ability to effectively communicate complex security-related information to a business audience, including risk identification, assessment, and remediation activity. Excellent communication skills with the ability to articulate complex cyber threat information to technical and non-technical audiences. Demonstrable ability to create and maintain collaborative relationships in a large, multinational organization. Strong understanding of cyber security principles and technologies.

Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you re close but not an exact match, we encourage you to apply. We d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as The Gallagher Way,is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview The Operations Support Analyst will be responsible for providing support to the senior members of the Global Operations team. This position will have high visibility and requires a high degree of accuracy and great communication skills to balance the needs of the business. You will be required to coordinate day-to-day activities with onshore business teams across multiple Geographies . The analyst will be responsible for, but is not limited to, monitoring Order to Cash business cycle, providing support in new project set-up, assist business teams in client billing and related reporting, become platform and process experts over time, work closely with senior team members for delivery of day-to-day work. One of objectives of this team is to assist client facing staff to save time to work on revenue generating actions. This role is expected to provide assistance to facilitate those outcomes. How youll make an impact Client/Project data maintenance conduct ongoing client account and corresponding project setup, and maintenance in assigned system. Includes assigning and updating support staff designation on each client project. Client/Project data analysis data verification of client account and corresponding project information, helping to assure billing is being completed timely and accurately. Client Invoicing Support project teams (Project Managers and Billing Managers) with billing for their clients and provide guidance and assistance (including creating invoices) on the procedural Reporting and Analysis - Report and monitor all the components related to Client Invoicing, including Advance bills, Unbilled WIP, Write-offs, Commissions, Accounts Receivables. Assist senior team members in different leadership/stakeholder reporting, driving key insights from those reports. About you 1-2 years of relevant experience Excellent written and verbal communication, interpersonal skills Proficient in MS Office package Ability to work independently, within the team Managing delivery within defined SLAs and monitoring of KPIs High Attention to detail Strong analytical and problem-solving skills Commitment to quality of work, continuous learning, and process improvements Knowledge of OpenAir PSA will be an added advantage Additional Information We value inclusion and diversity Inclusion and diversity (ID) is a core part of our business, and it s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the commu nities where we live and work. Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out Th e Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color , religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics ) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. ","

Job Purpose The OneKey Support Analyst has the responsibility for supporting internal clients on Onekey subjects. He/she ensures that the support process meets high quality standards aligned with users requirements and expected procedures. He/she interacts with the requester by phone, email and ticket to discuss current issues. He/she cooperates with IQVIA internal teams like Exploitation, Implementation, Development and Governance teams. Qualifications: Providing support for internal users. Interact with client by call/email/ticket to discuss support cases. Report all support activities in relevant tracking system. Use Oracle SQL to collect/analyze data stored in our internal DB. Work on IQVIA internal tools to analyze data delivery process Keep himself updated on OneKey products and services. Develop, share and capitalize his/her knowledge. Train users or co-workers on different support cases.

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Description Position Summary The Litigation Analyst works as a member of the Operations team within Epiqs Electronic Discovery. In this role analyst is responsible for both overseeing litigation support work and interacting with Client services in order to maintain ECTs w.r.t processing team s work. Strong attention to detail, high quality work product and frequent interaction with project managers is also a major function of this role. Essential Job Responsibilities The Litigation Analyst is responsible for the following: Oversee daily tasks and workflows performed by the litigation support department as directed by management Ensure daily services requests are assigned to team members and executed accurately in accordance with client deadlines Ensure all QC procedures and protocols are followed Responsible for performing searching, search term formatting and structured analytics. Also responsible for managing processing team priorities, managing ECTs and communication with project managers whenever required. Handling general requests and assigning to other teams as per the instructions so knowledge of overall EDRM model is also required. Trouble-shoot and resolve issues from litigation Analysts and Client Services prior to escalation to managers Requirements for the role include: At least 2-3 years experience in the litigation support industry is required. Intermediate knowledge of several ESI data processing platforms (e.g. NUIX) Intermediate knowledge of several ESI data hosting platforms (e.g. Relativity, Concordance, Summation etc.) Must be flexible in working long hours and could work earlier and later than their scheduled shift to meet often last minute and tightly compressed client deadlines Must possess a strong understanding of electronic discovery tools and technology with an advanced level understanding of eDiscovery Processing and data extraction Possess and employ effective verbal and written communicate skills and work positively and effectively with other company departments Education & Experience Bachelor s degree or equivalent combination of education and experience; a degree in Computer Science, Business Management or a closely related field of study is preferred. Knowledge, Skills, and Abilities Experience working under tight deadlines in a fast-paced technical environment is strongly preferred Ability to perform troubleshooting and learn customized proprietary software Excellent communication skills (written and verbal) Strong organizational skills and an extreme attention to detail is required If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Description Position Summary The Litigation Analyst works as a member of the Operations team within Epiqs Electronic Discovery. In this role analyst is responsible for both overseeing litigation support work and interacting with Client services in order to maintain ECTs w.r.t processing team s work. Strong attention to detail, high quality work product and frequent interaction with project managers is also a major function of this role. Essential Job Responsibilities The Litigation Analyst is responsible for the following: Oversee daily tasks and workflows performed by the litigation support department as directed by management Ensure daily services requests are assigned to team members and executed accurately in accordance with client deadlines Ensure all QC procedures and protocols are followed Responsible for performing searching, search term formatting and structured analytics. Also responsible for managing processing team priorities, managing ECTs and communication with project managers whenever required. Handling general requests and assigning to other teams as per the instructions so knowledge of overall EDRM model is also required. Trouble-shoot and resolve issues from litigation Analysts and Client Services prior to escalation to managers Requirements for the role include: At least 2-3 years experience in the litigation support industry is required. Intermediate knowledge of several ESI data processing platforms (e.g. NUIX) Intermediate knowledge of several ESI data hosting platforms (e.g. Relativity, Concordance, Summation etc.) Must be flexible in working long hours and could work earlier and later than their scheduled shift to meet often last minute and tightly compressed client deadlines Must possess a strong understanding of electronic discovery tools and technology with an advanced level understanding of eDiscovery Processing and data extraction Possess and employ effective verbal and written communicate skills and work positively and effectively with other company departments Education & Experience Bachelor s degree or equivalent combination of education and experience; a degree in Computer Science, Business Management or a closely related field of study is preferred. Knowledge, Skills, and Abilities Experience working under tight deadlines in a fast-paced technical environment is strongly preferred Ability to perform troubleshooting and learn customized proprietary software Excellent communication skills (written and verbal) Strong organizational skills and an extreme attention to detail is required If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

People Technology Support Analyst We re looking for a People Technology Support Analyst to join Procore s People Operations team. In this role, you will play a vital part in ensuring our People technology systems are robust and efficient, providing critical support to meet the evolving needs of our organization and its users. We are seeking a driven and detail-oriented individual with hands-on experience in Workday and a strong understanding of People (HR) practices. As a successful People Technology Support Analyst , you must be a detail-oriented and organized professional with experience in People technology systems and processes. This role is pivotal in providing support for our critical People systems. Youll play a hands-on role in system administration across various People platforms, support data integration processes, and actively contribute to system testing and project initiatives. The ideal candidate will possess strong problem-solving abilities, a meticulous attention to detail, and a commitment to delivering excellent user support within the HR domain. The position reports to the Head of People Technology Strategy and will be based from our Bangalore, India location. We re looking for someone to join us immediately. What youll do: Investigate and diagnose root causes of system errors, data discrepancies, and workflow failures, escalating to Talent Technology as appropriate. Youll manage and prioritize People Technology support tickets, ensuring timely and effective resolution to minimize user impact. Administer key People platforms, managing user access, configurations, reporting, and overall system health for tools like our employee engagement, collaboration, and learning platforms. Support the administration of Jira boards used by the People team, including workflow management, custom fields, and user permissions. Manage and assign tasks/tickets within the People Technology Jira boards, ensuring proper routing and tracking of work. Actively participate in User Acceptance Testing (UAT) for system upgrades, new module implementations, and enhancements, including developing test scripts, executing tests, and documenting results. Collaborate with People and Talent Technology teams on People technology projects, contributing technical expertise and support throughout the project lifecycle. Assist with EIB (Enterprise Interface Builder) processes for data loading and integration, particularly for the Job Catalog and other HR data sets, ensuring data integrity and successful execution. Develop and maintain comprehensive documentation for People system processes, troubleshooting guides, and administrative procedures. May perform other duties as assigned What were looking for: Bachelors degree in Human Resources, Information Systems, Computer Science, or a related field. 2-4 years of experience in an HRIS support, HR operations, or similar technical HR role Required experience with core HR Systems, specifically Workday. Familiarity with Jira and Culture Amp is strongly preferred. Strong understanding of core HR processes and practices, including Talent Management, Recruiting, Onboarding, Compensation, Learning Management, and Performance Management. Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders across departments. Strong analytical skills and the ability to identify trends and opportunities for process optimization. Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.

Job description SAP VIM Vendor invoicing Mgmt SAP Functional Support Analyst 5 to 7 years hands on experience preferably with 2 or more EndtoEnd implementation cycles on VIM 75 and above versions Experience in gathering requirements designing configuring the system and testing Experience in conducting Business Blueprint design workshops and prepare functional gaps analysis Sound knowledge on configurations in VIM Invoice Capture Center or Business Capture Center IES Barcoding Open Text Archive Server and integration with SAP AP AR GL and other external applications such as Ariba Experience in handling complex enhancement in the OpenText VIM Vendor Invoice Management Invoice workflow approval design Process Type determination sequence for different document types Configuring and managing exception handling Present and configure VIM workflow scenarios Standard VIM Reports and custom report designing Good understanding of SAP AP process and EDI is preferable for this role Experience in working with Fiori Apps for Coding and Approvals Experience in writing functional specification Configuration rational and other project related documents Working on Agilescrum Methodology is desirable Strong analytical problem solving and multitasking skills as well as communication and interpersonal skills is required

we're seeking a skilled Support Analyst with hands-on experience in the Microsoft stack (.NET, AngularJS, Webforms, WCS), SOAP services , SQL , Jenkins , Camunda , PowerShell , and YAML . This role focuses on incident/problem resolution, impact analysis, release support, and application enhancements. Troubleshoot and resolve application issues across Microsoft technologies Perform impact assessments, root cause analysis, and coordinate releases Develop automation scripts and manage CI/CD pipelines (Jenkins, PowerShell, YAML) Work on application enhancements and maintain documentation Support workflows and integrations using Camunda and SOAP services Run SQL queries for analysis and issue resolution Requirements: 4+ years in support or application analysis roles Strong in .NET, AngularJS, Webforms, WCS, SQL Experience with Jenkins, Camunda, PowerShell, YAML Excellent problem-solving and communication skills Total Experience Expected: 04-06 years Experienced support analyst with hands-on experience on Microsoft stack, .Net, Angular JS, WCS, Webforms, WCS, SOAP services, Jenkins, Kamunda, JS, Powershell, YAML, SQL

Supplier Support Analyst I R0139905 Hybrid Bengaluru, India Full time Add to favorites Favorited View favorites The Supplier Support Analyst-I provides advanced administrative support for Supplier Management within the Corporate Supply Chain Services organization. These duties can vary within the department. Serves in a supportive role for Deltek Costpoint vendor management and MRO/Supplier Management System. Principal Accountabilities (Typical duties include the following, although specific duties vary by assignment or contract.) Review supplier onboarding documentation and perform input into Deltek Costpoint vendor master for new suppliers and for changes to existing suppliers as per the SLA. Review Supplier Documents in Supplier Management System (SMS) for compliance and approval Provide support for suppliers/procurement personnel on SMS questions/clarifications. Provide SMS technical support: SMS User, Supplier Access, Create User Accounts, PO acknowledgement, Late Line, Online RFQ, Password Resets, etc. Review Supplier On-boarding process: Initiate Temp ID s in Supplier Registration, Document approvals/rejections, tracking of non-standard document approvals, final approval requests, creation of supplier accounts/contacts Monitor and resolve inquiries submitted through the Supplier Management Support Inbox Support SMS improvement collaboration Submit Supplier Communications and Coordinate responses as applicable Escalate and analyze identified issues and concerns to the Team Lead for timely resolution Maintain central vendor file database and assist in obtaining supplier information. Process daily and weekly reports as required. Perform other duties as assigned. Knowledge Skills Ability to read, write and communicate effectively in English. Ability to develop and maintain excellent customer relationships. Knowledge in the various functional areas of supply chain and or Vendor Master is preferred. Experience working directly with suppliers preferred. Experience in Deltek Costpoint vendor master required. Knowledge of the Federal Acquisition Regulation (FAR) and government property accountability procedures preferred. Proficient in Microsoft Word, Excel, and Outlook software. Ability to organize and prioritize multiple work assignments and work well under pressure. Additional knowledge/skills may be required depending on assignment. Experience Education Bachelor s degree in accounting, business, or associated discipline. Two (2) or more years administrative experience in supplier support, procurement environment or related area. Physical Requirements/Working Environment Generally works in a normal office environment. Ability to work various shifts which may include evening and weekend hours. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters .

Roles and Responsibilities Develop test plans, test cases, and execute tests to ensure high-quality product delivery. Analyze data from various sources (e.g., logs, metrics) to identify trends and patterns. Provide technical support to customers by troubleshooting problems and resolving queries. Collaborate with development teams to resolve issues and implement changes.

Roles and Responsibilities Develop test plans, test cases, and execute tests to ensure high-quality product delivery. Analyze data from various sources (e.g., logs, metrics) to identify trends and patterns. Provide technical support to customers by troubleshooting problems and resolving queries. Collaborate with development teams to resolve issues and implement changes.

Roles and Responsibilities Develop test plans, test cases, and execute tests to ensure high-quality product delivery. Analyze data from various sources (e.g., logs, metrics) to identify trends and patterns. Provide technical support to customers by troubleshooting problems and resolving queries. Collaborate with development teams to resolve issues and implement changes.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Job Description Technical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces. Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills & Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time ** Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements Career Level - IC1 In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. Job Description Technical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces. Duties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills & Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time ** Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Job Description Technical Support Analyst - Oracle MICROS FB Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, RA) and associated interfaces. Duties Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, RA) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time *Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements Career Level - IC1 In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. Job Description Technical Support Analyst - Oracle MICROS FB Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, RA) and associated interfaces. Duties Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers Providing remote support delivery and performing problem cause analysis Collaborating with fellow support colleagues and other internal organizations to provide superior customer service Responsible for the entry, tracking and management of all incoming support calls in Oracle Support Ticketing tool. Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements. Anticipating customer needs and effectively addressing concerns related to their issue or resolution Providing direct technical assistance to customers via phone, email, and Remote tools Assist in configuring, installing, training and supporting the MICROS product suites (including: - Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required Ensure familiarity with new releases as they become available Obtain and maintain current certification in: Major Account accreditation Current application version Necessary SQL and technical skills Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures Liaise with subject matter experts in the regional office on client requests for enhancements and development Work with the customers to ensure that contractual service expectations are exceeded Perform other duties as requested or as deemed appropriate Knowledge, Skills Abilities Essential Minimum 3 years IT Support experience preferably in installing / configuring / supporting / administering food and beverage management software products like Oracle Simphony, RES 3700,9700 Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, RA) - Desirable Previous experience working with an automated support management and tracking tool in a support center environment Or relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware) SQL Experience (preferred) Previous experience working with an automated support management and tracking tool in a support centre environment Other Requirements Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications Strong desire to provide high-quality customer service Excellent written and verbal communication skills in English Excellent problem-solving skills Ability to effectively manage multiple tasks Strong organizational skills Team player who demonstrates positive, constructive interpersonal skills Willing to work overtime and holidays as requested Willing to work with a wide variety of cultures Willing to be contactable on an on-call basis after-hours by mobile phone Adhere to company standards, policy and procedure Abilities Ability and credibility to work effectively with both our internal and external customers at all levels of the organization Proven ability to work unsupervised or as a team member of both the local office team and wider company teams Creative thinking abilities, uses experiences and knowledge to create new ideas and think outside the square A self-starter with initiative, drive and strong desire to succeed Ability to work in a logical methodical manner Ability to work under stress and meet deadlines Flexibility with people and time *Note: This job requires weekend support and shift work We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change) AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time) EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time APAC hours - 5.30 AM IST onwards Work hours can change depending on Business requirements

Reporting The Support Analyst will typically report to the Head, Agile CoE. Experience - 4-8 years of experience A support analyst should have strong background in site reliability engineering principles, with proven expertise in designing and implementing solutions to ensure the reliability, availability, and performance of microservices-based systems. This role requires hands-on experience with cloud platforms, automation tools, monitoring solutions, and a deep understanding of microservices architecture. The support analyst will lead a team of SREs (Support Reliability Engineer) at partner and collaborate closely with development, operations, and other cross-functional teams to drive improvements in reliability, scalability, and efficiency across our microservices ecosystem. Key Deliverables: Reliability Enhancements: Lead efforts to improve the reliability, availability, and performance of microservices-based systems. Incident Management: Develop and implement incident management processes and procedures to minimize service disruptions and downtime. Monitoring and Alerting: Design and implement robust monitoring and alerting solutions to proactively detect and mitigate issues impacting system reliability. Automation: Drive automation initiatives to streamline operations, deployment, and recovery processes for microservices. Capacity Planning: Collaborate with teams to perform capacity planning and scaling exercises to ensure optimal performance and resource utilization. Performance Optimization: Identify performance bottlenecks and optimization opportunities, working with teams to implement solutions for improved performance. - Behavioural Competencies Leadership Ability Problem Solving Empathy for customers Technical Skills Microservices Architecture Cloud Platforms (AWS) Monitoring Tools (App D, ELK, CloudWatch) Indicative Activities- Information Classification: Internal Lead Reliability Initiatives: Drive efforts to improve reliability through proactive monitoring, automation, and performance optimization. Develop Incident Management Processes: Establish incident management processes and procedures to ensure timely resolution of incidents and minimize impact on users. Implement Automation Solutions: Identify opportunities for automation and develop scripts, tools, and workflows to automate routine tasks and streamline operations. Perform Capacity Planning: Collaborate with teams to assess resource requirements and plan for scaling needs based on usage patterns and growth projections. Optimize Performance: Analyze system performance metrics, identify areas for improvement, and implement optimizations to enhance system performance and reliability. Mentor Partner Team, Infrastructure Teams (DevOps), Development Teams Provide guidance, support, and mentorship to SRE team members, fostering a culture of continuous learning and development

Join Infotel India as a Request Management & Support Analyst and play a key role in our dynamic team in Chennai, India. In this position, you will be responsible for managing user requests, providing support on our internal applications, and ensuring smooth operations of our IT services. Your role includes: Act as a functional expert on the company s internal applications (built on top of SAP, but specific training and documentation will be provided). Provide user support and answer queries of end users in a timely manner. Analyse user requests Affect right roles to right users depending on established procedures and technical environment Workflow implementation in SAP Request definition in ServiceNow Solution-oriented with the ability to work accurately at pace and cope with ambiguity. Identify and communicate with the technical team about problems that require troubleshooting. Work as part of the Support team. Pro-actively taking ownership of a wide variety of calls and problems. 3+ years of experience in software functional support. IS/IT background and familiar with IT Tool usage Basic knowledge of SAP User Administration : Assigning roles and permissions to users based on their job functions. Access Management : Controlling authentication, authorisation, and security policies Previous SAP background is highly desirable. Strong analytical and problem-solving skills. Excellent communication skills in English (written and spoken). Experience with ServiceNow is a bonus. Experience working with Excel - Formulas, lookups, etc.. What we offer Family Leave (Maternity, Paternity) Training & Development Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) The Work Environment is stimulating, creative, open, informal and it is based on teamwork, mutual trust and fairness for all. The open work environment gives each employee to be expert in the desired area and great learning opportunities to grow with the organization. Our unique culture supports open dialogue, candid feedback, and enduring relationships. We treat each other with dignity and respect, as human beings first, professionals second.

Join Infotel India as a Request Management & Support Analyst and play a key role in our dynamic team in Chennai, India. In this position, you will be responsible for managing user requests, providing support on our internal applications, and ensuring smooth operations of our IT services. Your role includes: Act as a functional expert on the company s internal applications (built on top of SAP, but specific training and documentation will be provided). Provide user support and answer queries of end users in a timely manner. Analyse user requests Affect right roles to right users depending on established procedures and technical environment Workflow implementation in SAP Request definition in ServiceNow Solution-oriented with the ability to work accurately at pace and cope with ambiguity. Identify and communicate with the technical team about problems that require troubleshooting. Work as part of the Support team. Pro-actively taking ownership of a wide variety of calls and problems. 3+ years of experience in software functional support. IS/IT background and familiar with IT Tool usage Basic knowledge of SAP User Administration : Assigning roles and permissions to users

Roles and Responsibilities Develop test plans, test cases, and execute tests to ensure high-quality product delivery. Analyze data from various sources (e.g., logs, metrics) to identify trends and patterns. Provide technical support to customers by troubleshooting problems and resolving queries. Collaborate with development teams to resolve issues and implement changes.

Roles and Responsibilities Develop test plans, test cases, and execute tests to ensure high-quality product delivery. Analyze data from various sources (e.g., logs, metrics) to identify trends and patterns. Provide technical support to customers by troubleshooting problems and resolving queries. Collaborate with development teams to resolve issues and implement changes.

Roles and Responsibilities Develop test plans, test cases, and execute tests to ensure high-quality product delivery. Analyze data from various sources (e.g., logs, metrics) to identify trends and patterns. Provide technical support to customers by troubleshooting problems and resolving queries. Collaborate with development teams to resolve issues and implement changes.