Associate Support Analyst

Job Description

Role Purpose. An Associate Support Analyst should have a basic understanding of best practices, can execute on tasks with supervision from others. Individuals will create basic level insights and recommendations in their area of expertise. Individuals in this role will continue to provide support to the team and begins to lead MS efforts with low complexity. Primary Responsibilities. Is a dedicated resource to complete the daily Shares Outstanding task. Must review all relevant links compiled in the files generated for the specified jurisdictions (UK, FR, DE, BE, SE, FI, DK, IC). All changes in Shares Outstanding and Total Voting Rights must be recorded and uploaded to Ref01 by EOD each day. Actively engage with other team members. Analyze any discrepancies & variances. Reviewer of the drafts calculations. Handles all client facing communication/L1- Acts as a first point of escalation for clients incidents/L1- Continuous customer experience improvement. Handles shares outstanding & other client specific queries. KPIs reporting. Incidents reporting. Creating and running reports that provide insight into ongoing shares performance. Providing analysis and presentation of data, reports dashboards to key stakeholders. Prepare and maintain documentation, as required. Experience required. 3 + years relevant experience. Financial / Investment Services software experience in a client facing role. Essential Skills required. Must be self-motivated as well as creative and efficient in proposing solutions to complex, time-critical problems. Ability to manage multiple projects and deadlines, tight timeframes, and willingness to work extended hours periodically based upon client expectation. Good analytical and problem-solving skills with a high attention to detail. Must be a team-player with the ability to work within collaborative environments. Ability to understand technical issues at a high level and articulate them to internal and external stakeholders. Ability to understand revenue forecasts, and mitigate impact of project schedule delays. Must have excellent communication, organization, and time management skills.