People Technology Support Analyst

Job Description

People Technology Support Analyst We re looking for a People Technology Support Analyst to join Procore s People Operations team. In this role, you will play a vital part in ensuring our People technology systems are robust and efficient, providing critical support to meet the evolving needs of our organization and its users. We are seeking a driven and detail-oriented individual with hands-on experience in Workday and a strong understanding of People (HR) practices. As a successful People Technology Support Analyst , you must be a detail-oriented and organized professional with experience in People technology systems and processes. This role is pivotal in providing support for our critical People systems. Youll play a hands-on role in system administration across various People platforms, support data integration processes, and actively contribute to system testing and project initiatives. The ideal candidate will possess strong problem-solving abilities, a meticulous attention to detail, and a commitment to delivering excellent user support within the HR domain. The position reports to the Head of People Technology Strategy and will be based from our Bangalore, India location. We re looking for someone to join us immediately. What youll do: Investigate and diagnose root causes of system errors, data discrepancies, and workflow failures, escalating to Talent Technology as appropriate. Youll manage and prioritize People Technology support tickets, ensuring timely and effective resolution to minimize user impact. Administer key People platforms, managing user access, configurations, reporting, and overall system health for tools like our employee engagement, collaboration, and learning platforms. Support the administration of Jira boards used by the People team, including workflow management, custom fields, and user permissions. Manage and assign tasks/tickets within the People Technology Jira boards, ensuring proper routing and tracking of work. Actively participate in User Acceptance Testing (UAT) for system upgrades, new module implementations, and enhancements, including developing test scripts, executing tests, and documenting results. Collaborate with People and Talent Technology teams on People technology projects, contributing technical expertise and support throughout the project lifecycle. Assist with EIB (Enterprise Interface Builder) processes for data loading and integration, particularly for the Job Catalog and other HR data sets, ensuring data integrity and successful execution. Develop and maintain comprehensive documentation for People system processes, troubleshooting guides, and administrative procedures. May perform other duties as assigned What were looking for: Bachelors degree in Human Resources, Information Systems, Computer Science, or a related field. 2-4 years of experience in an HRIS support, HR operations, or similar technical HR role Required experience with core HR Systems, specifically Workday. Familiarity with Jira and Culture Amp is strongly preferred. Strong understanding of core HR processes and practices, including Talent Management, Recruiting, Onboarding, Compensation, Learning Management, and Performance Management. Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders across departments. Strong analytical skills and the ability to identify trends and opportunities for process optimization. Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.