Posted:1 week ago|
Platform:
Work from Office
Full Time
Job Purpose The OneKey Support Analyst has the responsibility for supporting internal clients on Onekey subjects. He/she ensures that the support process meets high quality standards aligned with users requirements and expected procedures. He/she interacts with the requester by phone, email and ticket to discuss current issues. He/she cooperates with IQVIA internal teams like Exploitation, Implementation, Development and Governance teams. Qualifications: Providing support for internal users. Interact with client by call/email/ticket to discuss support cases. Report all support activities in relevant tracking system. Use Oracle SQL to collect/analyze data stored in our internal DB. Work on IQVIA internal tools to analyze data delivery process Keep himself updated on OneKey products and services. Develop, share and capitalize his/her knowledge. Train users or co-workers on different support cases.
Iqvia Biotech
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