Store Manager

Job Title: Store Manager – Bilaspur
Location: Bilaspur, Chhattisgarh
Industry: Retail (Tiles, Bathware, Sanitaryware, Interior Products)
Reporting To: Area Manager / Retail Head

Key Responsibilities:

• Store Operations:
• Daily store opening & closing as per SOP.
• Maintain cleanliness, display, and visual merchandising standards.
• Ensure stock availability and timely inward/outward entry.
• Sales & Customer Service:
• Drive daily sales targets and conversion rates.
• Provide excellent customer service and handle escalations.
• Train team to explain product features and upsell/cross-sell.
• Team Management:
• Supervise and motivate sales executives, billing staff, and assistants.
• Assign daily tasks and ensure discipline, grooming, and attendance.
• Conduct daily briefings and monthly performance reviews.
• Inventory & Stock Management:
• Coordinate with HO/warehouse for stock requisition.
• Conduct regular stock audits and minimize shrinkage/loss.
• Ensure timely GRN and inward/outward documentation.
• Billing & Cash Handling:
• Monitor daily billing through software.
• Ensure correct pricing, discount application, and GST rules.
• Reconcile daily sales, deposits, and petty cash.
• Vendor/Logistics Coordination:
• Follow up on pending orders and delivery timelines.
• Coordinate for transport and local dispatches.
• Reporting & MIS:
• Send daily/weekly/monthly sales and footfall reports.
• Maintain records of customer orders, feedback, complaints, and follow-ups.
• Compliance & Safety:
• Ensure fire safety, hygiene, and in-store safety norms.
• Comply with company policies and audits.

Key Requirements:

• Education: Graduate (preferably in Business/Commerce); MBA/PGDM is a plus.
• Experience: 3–6 years in retail store operations (Tiles/Sanitaryware preferred).
• Skills:
• Leadership & team handling
• Sales & negotiation
• Inventory & billing systems (like Tally, Marg, Ginesys, etc.)
• MS Office, Excel reporting
• Customer handling & communication (Hindi, local dialects, English)

Work Days & Timing:

• 6 Days a Week (Weekday off)
• 10:00 AM – 8:00 PM (as per business need)

Salary Range: ₹20,000 – ₹40,000 (Depending on experience & skill set)

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

• Day shift

Language:

• Hindi (Preferred)

Work Location: In person