Staff Service Designer

You should have at least 9-12 years of experience to apply for the Staff Service Designer position based in Pune. As a Staff Service Designer, you will be responsible for conducting qualitative and quantitative research to lead user studies, creating service blueprints and journey maps to enhance user experience, and designing services that connect front-stage and back-stage elements efficiently. Your role will involve collaborating with product teams, developers, and business partners to ensure service improvements are aligned with business goals and practical, contributing to strategy and business cases. You will also create and test service concepts, prototypes, and frameworks to validate ideas and lead workshops to align on problem spaces, users, and end-to-end journeys with designers and cross-functional partners. The ideal candidate for this role will have significant experience as a Service Designer or in a similar role, a strong understanding of user-centered design principles, the ability to work effectively in a cross-functional team environment, strong analytical and problem-solving skills, and familiarity with systems thinking and its application in service design.,