Staff Service Designer

Job Title : Staff Service Designer

• Skilled in qualitative and quantitative research, planning and leading user studies to uncover insights that inform user-centered service design.
• Create service blueprints and journey maps to visualize touchpoints and processes, ensuring a seamless user experience throughout.
• Design services that seamlessly connect front-stage and back-stage elements for efficient delivery, using systems thinking to understand and address interrelated components.
• Collaborate with product teams, developers, and business partners to ensure service improvements align with business goals and are practical, while also contributing to strategy and business cases.
• Create and test service concepts, prototypes, and frameworks to validate ideas and ensure practical, user-centered designs.
• Skilled in leading workshops with designers, product teams, and cross-functional partners to align on the problem space, users, and end-to-end journey.

• Significant experience as a Service Designer or similar role
• Strong understanding of user-centered design principles.
• Ability to work effectively in a cross-functional team environment.
• Strong analytical and problem-solving skills.
• Familiarity with systems thinking and its application in service design.