Sr. Tech Support Engineer

4 - 9 years

8 - 12 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


Work on Cisco, Juniper and multiple OEM devicesResolve day to day issues reported Work on different OEM (Cisco switches/routers/firewalls, Juniper switches/routers/firewalls, Fortinet firewalls) Analyse voice and recording packets while clients report an issue and provide fixCo-ordinate with different internal support/design teams and Customers team to have conclusionSuggest design recommendations w.r.t NetworkResolve issues on quick basis with no/less supervisionHandle high severity cases and critical issuesManage escalationsShould be ready to work on extended and rotational shift

Must carry strong switching, routing and security skills. Need to be strong in RSTP, BGP, OSPF protocols and must have worked multiple OEM (Cisco/Juniper/Fortinet)firewalls. Understand voice and recording traffic flow during issue time to provide recommendations towards successful closure. Need to have thorough understanding on DHCP, packet captures tools like Wireshark and must have worked on critical network architecture setup

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VIS Networks

Information Technology / Telecommunications

Innovation City

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