16 Jncip Jobs

Educational Qualification : BE/B.Tech/MCA with minimum 5 Years of Experience in network system provisioning, configuration, and management Required Candidate profile a. CCNA/JNCIA/CCNP/JNCIP/JNCIS or equivalent certification b. Network Security Implementation & Management Experience in at least 2 large Data centre projects

Job Title: Senior Network Support Engineer Location: Pune, India Job Type: Full-Time Work Mode: 5 Days Work From Office (WFO) Shifts: Rotational Shifts Department: Technical Support / Network Engineering Job Summary: We are looking for a skilled and experienced Senior Network Support Engineer to join our Pune-based support team. In this full-time, office-based role, you will be responsible for resolving complex networking and application-layer issues for enterprise customers, resellers, and internal stakeholders. The ideal candidate will bring deep technical expertise in Layer 24 protocols, application-level troubleshooting, and network security technologies. Key Responsibilities: Provide advanced-level support for networking protocols, application delivery systems, and network security technologies. Troubleshoot Layer 2/3/4 issues involving VLANs, OSPF, BGP, NAT, and more, along with application protocols such as HTTP, SIP, and DNS. Serve as an escalation point for Tier 1/2 teams, taking ownership of complex cases to resolution. Engage with customers, field engineers, and product teams to drive resolution of technical issues. Analyze logs, traffic captures, and protocol behavior to identify root causes and propose solutions. Document known issues, troubleshooting procedures, and best practices in the internal knowledge base. Work in rotational shifts and be available for off-hours or weekend support as part of the team schedule. Contribute to continuous improvement of support processes and customer experience. Mentor junior engineers and share technical knowledge across the team. Required Skills and Qualifications: Bachelor's or Master’s degree in Computer Science, Engineering, or a related field—or equivalent work experience. Strong verbal and written communication skills; ability to articulate technical concepts clearly. Proven expertise in Layer 2/3 protocols (VLANs, VRRP, OSPF, BGP, ISIS, IPv4/6, NAT, RIP, ARP). Solid understanding of TCP/UDP and application protocols such as HTTP, SSL, SMTP, SIP, FTP, DNS, Diameter. Experience with firewalls, network security tools, and Application Delivery Controllers (Server Load Balancers). Strong analytical and problem-solving skills with hands-on troubleshooting experience. Ability to work independently in high-pressure situations and as part of a collaborative team. Previous experience in a senior support, escalation, or technical lead role. Preferred Qualifications: Professional certifications such as CCNP, CCIE, JNCIP, JNCIE or equivalent. Experience in creating and maintaining technical documentation and knowledge articles. Exposure to supporting enterprise-grade products or services in a global environment. Work Conditions: Location: Pune (Work From Office, 5 Days a Week) Shifts: Rotational (including evenings, weekends, or holidays if required) On-call availability: May be required during escalation or high-priority cases

Work on Cisco, Juniper and multiple OEM devices Resolve day to day issues reported Work on different OEM (Cisco switches/routers/firewalls, Juniper switches/routers/firewalls, Fortinet firewalls) Analyse voice and recording packets while clients report an issue and provide fix Co-ordinate with different internal support/design teams and Customers team to have conclusion Suggest design recommendations w.r.t Network Resolve issues on quick basis with no/less supervision Handle high severity cases and critical issues Manage escalations Should be ready to work on extended and rotational shift Must carry strong switching, routing and security skills. Need to be strong in RSTP, BGP, OSPF protocols and must have worked multiple OEM (Cisco/Juniper/Fortinet)firewalls. Understand voice and recording traffic flow during issue time to provide recommendations towards successful closure. Need to have thorough understanding on DHCP, packet captures tools like Wireshark and must have worked on critical network architecture setup

Design and implement robust and scalable network solutions to meet business requirements. Implement network security protocols and ensure compliance with industry standards Evaluate new tools & technologies to enhance network performance and security Required Candidate profile 10+ years of experience in network engineering, preferably in the ISP field Extensive experience with routing and switching protocols (BGP, OSPF, MPLS) CCNP certification is a must

Responsibilities / Technical skills: Experience as an L3 WLAN Network Engineer within a large scale (preferably multinational) technology services environment. Should have strong experience in Cisco Switches 45XX, 3750/ 6500), Cisco Routers (ASR 1000 Series, 72xx/2600/2800, 3800 series). Experience in IP routing protocols (EIGRP and OSPF) configuration and troubleshooting an Enterprise network. QOS, VRF, VRF lite. Switching skills STP, RSTP, PVST, port channeling. Experience in HSRP, NAT, IP SLA configuration and troubleshooting in an enterprise network. Understanding of Network tools Wireshark, Network Observer, Net flow Analyzer MRTG etc MANDATORY/MUST HAVE PRIMARY SKILL: Cisco SDA and Routing & Wireless (CISCO/Aruba/Extreme) SECONDARY SKILL: Switching (CISCO & Juniper) CERTIFICATION: ITIL, CCNP ENSLD ,JNCIP, JNCIE, CCNP-R&S, CCIE-R&S. Engineer must be willing to work in 24X7 rotational shifts (including US, nights, weekends, on call) Communication skills: Must have excellent communication skills including written, verbal and presentation Working Experience: 9-15 years of Network support experience in a mid to large sized organization. Certifications Two or more of the following certifications or higher strongly preferred: JNCIP, JNCIE, CCNP-R&S, CCIE-R&S. ITIL Certification

The role of this team is to provide 3rd line technical support for GTTs customer support organizations. As a highly intelligent, flexible, and efficient technical support team, it collaborates with other parts of GTT to deliver a world-class customer experience. The team is accountable for maintaining the stability of GTTs next-generation native IPv4/IPv6 IP network and delivers advanced technical support for the full range of GTT IP products, closely working with Tier 1 and Tier 2 teams on customer and core issues. Key Responsibilities include: - Providing 3rd line break/fix support for customer services across the multinational and multivendor GTT network. - Taking ownership of incidents, resolving them swiftly, and ensuring final fixes are implemented, collaborating with customers and other internal teams as necessary. - Escalating to vendor support and other internal teams to ensure prompt and satisfactory issue resolution. - Offering concise and relevant action plans for teams to efficiently resolve network and customer issues. - Providing work instructions, guidelines, and training sessions to junior engineers when needed. - Communicating and documenting customer and service-specific support information to the 1st line teams. - Proactively managing problems based on technical and trend analysis to enhance network performance. - Conducting technical reviews and overseeing key network management systems. - Scoping new developments to support continuous improvement of network quality and resilience. - Ensuring operational processes are followed to deliver best-in-class technical support while maintaining a stable and resilient network. - Designing, developing, and implementing automated solutions to streamline network operations, enhance efficiency, and reduce manual intervention. - Utilizing networking expertise along with programming and scripting skills to optimize network structure for scalability, reliability, and security. - Maintaining up-to-date documentation of automated processes, scripts, and network changes. Required Experience/Qualifications: - Minimum 5 years of experience within an IP Operations environment of a Telco or large ISP. - Minimum 3 years of work in an IP technical 2nd line support position. - Excellent and demonstrable experience of IP, MPLS, and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. - Knowledge and understanding of SD WAN and components, with working knowledge of Fortinet, VeloCloud, Aruba preferred. - Strong experience in the use of IP management tools, both commercial and open source. - CCNP or JNCIP certification is preferred. - Proficiency in Ansible, Python, and Bash scripting language desirable.,

As a Presales Specialist in Network Transformation, you will play a crucial role in collaborating with the Sales, Solution Architects, and Delivery teams to design and present innovative networking solutions to enterprise clients. Your primary responsibility will be to understand client requirements and effectively translate them into network transformation solutions. You will engage in technical discussions with customers, presenting proposed solutions, ROI models, and value propositions. Your expertise in legacy and modern network infrastructure will be essential in designing end-to-end solutions encompassing SD-WAN, MPLS, LAN/WAN, cloud networking, network security, and managed services. Additionally, you will be tasked with responding to RFPs, RFIs, and RFQs by delivering high-quality technical proposals and presentations. Conducting network assessments and workshops to optimize customer environments and building lasting relationships with OEMs, partners, and internal stakeholders will be key aspects of your role. To excel in this position, you should possess strong knowledge of traditional and modern networking technologies such as SD-WAN, MPLS, VPN, LAN/WAN, Wi-Fi, and Firewalls. Familiarity with cloud-based network infrastructure (AWS, Azure, GCP networking), network security, segmentation, and compliance frameworks is also required. Hands-on experience with tools like Cisco, Juniper, Fortinet, Aruba, Versa, Palo Alto, etc., is beneficial. Network certifications like CCNP, CCIE, JNCIP, NSE, etc., are preferred to demonstrate your technical proficiency. You will be based in Chennai, Tamil Nadu, India, and will have the opportunity to stay updated on emerging technologies and trends in networking and digital transformation to ensure you are well-equipped to drive transformational projects successfully.,

As the Director of QA Engineering at Arrcus, located in Bengaluru, India, you will have the opportunity to drive and own quality deliverables on customer commitments. Your role will involve developing and executing a comprehensive QA strategy aligned with the company's business goals, with a strong focus on automation. Collaborating with cross-functional teams, including development, product management, and support, will be essential to ensure quality across the product lifecycle. You will be responsible for driving execution excellence in all Test functions, including Automation, Functional, System, and Regression Test. Establishing QA goals, objectives, and key performance indicators (KPIs) will be crucial for maintaining consistency. Defining and maintaining quality assurance standards, guidelines, and procedures will also fall under your responsibilities. Leading and mentoring a team of QA managers, automation, and solution engineers will be a key aspect of your role. Providing insights and recommendations for quality improvement and taking proactive measures to address customer concerns and enhance product quality will be part of your daily tasks. Furthermore, managing QA budgets, staffing, and resource allocation, as well as making decisions regarding tooling and technology investments, will be vital to the success of the QA team. You will be expected to foster a culture of quality, automation, and innovation within the QA team. Continuous evaluation and improvement of QA processes, methodologies, and tools will be essential to ensure high-quality standards are maintained. **Education/Qualifications:** - BS/MS/PhD in Computer Engineering/Computer Science or equivalent degree - Ability to write high-quality Python code - In-depth understanding of software testing methodologies, best practices, and tools for both manual and automated testing - Familiarity with network testing tools and platforms such as Wireshark, Ixia, Spirent, or similar - Industry certifications such as CCNA, CCNP, CCIE, JNCIA/JNCIP/JNCIE demonstrating a strong foundation in networking technologies are a plus **Bonus:** - Prior work experience in a startup or venture-backed company is a big plus Arrcus offers generous compensation packages including equity, medical insurance, parental leave, and sabbatical leave after 4 years of service. The company has raised over $125M in funding from top-tier Venture Capital firms such as Lightspeed Venture Partners, General Catalyst, and Clear Ventures, as well as strategic investors including Liberty Global, SoftBank Corp, and Samsung Next. At Arrcus, we are proud to be an equal opportunity employer. We believe in creating a workplace that celebrates diversity and inclusion, where everyone can contribute to our world-class culture and employee experience. Join us in propelling forward, together.,

Job Purpose: To provide expert-level technical pre-sales support for IP/MPLS routing and Layer 2/3 switching solutions to international clients. This role is pivotal in bridging customer requirements with product capabilities, enabling the sales team to win complex deals through tailored solutions, competitive positioning, and trusted technical guidance. Key Responsibilities: • Collaborate with global sales teams to understand customer needs and design optimal routing and switching solutions. • Deliver customized technical presentations and product demonstrations to international clients. • Respond to global RFPs with technically sound solutions, accurate Bills of Materials (BoMs), and compelling techno-commercial proposals. • Analyze product specifications and develop competitive differentiators and unique selling points. • Assist in network planning, including IP addressing schemes, topology design, and solution architecture. • Build and maintain strong relationships with customers, serving as a trusted advisor for all technical queries. • Provide feedback to product and engineering teams based on market and customer insights. • Stay current with industry trends, emerging technologies, and competitor offerings. • Support post-sales transitions by ensuring smooth handover to implementation and support teams. Qualification and Experience: • Bachelors degree in Computer Science, or Electronics & Communications, or related field. • Minimum 5 years of experience in global pre-sales or technical sales for routing and switching products. • Industry certifications such as CCNP, JNCIP, or equivalent are highly desirable. • Proven experience working with international clients across diverse geographies and time zones. Mandatory Skills: • Deep understanding of IP/MPLS technologies, Layer 2/3 switching and routing protocols (e.g., OSPF, BGP, IS-IS, STP, VLANs). • Strong grasp of enterprise and data center networking concepts, including redundancy, QoS, and segmentation. • Ability to quickly comprehend technical specifications and articulate product advantages over competitors. • Experience in technical sales pitches, proposal creation, and customer-facing presentations. • Excellent English communication skills, both written and verbal. • Strong interpersonal skills to build trust and rapport with international customers. • Familiarity with tools like Wireshark, NetFlow, SNMP, and CRM/ticketing platforms.

You will be part of a team that provides 3rd line technical support for GTT's customer support organizations. Your role involves ensuring the stability of GTT's next-generation native IPv4/IPv6 IP network and providing advanced technical support for a wide range of GTT IP products. Your responsibilities will include resolving incidents promptly, driving them to final resolution, and collaborating with customers and internal teams. You will also escalate issues to vendors and internal teams as needed to ensure timely resolution. Your duties will involve providing concise action plans to resolve network and customer issues efficiently, offering guidance and training sessions to junior engineers, communicating and documenting support information to 1st line teams, and engaging in proactive problem management to enhance network performance. Additionally, you will review and oversee key network management systems, scope new developments for network quality improvement, and ensure operational processes are followed to deliver top-notch technical support while maintaining network stability. A key aspect of your role will be designing, developing, and implementing automated solutions to streamline network operations, enhance efficiency, and minimize manual intervention. You will leverage your networking expertise and programming skills to optimize network structure for scalability, reliability, and security. It will also be essential to maintain up-to-date documentation of automated processes, scripts, and network changes. To qualify for this position, you should have a minimum of 5 years of experience in an IP operations environment of a Telco or large ISP, with at least 3 years of work in an IP technical 2nd line support role. Proficiency in IP, MPLS, and routing knowledge (ISIS, BGP, OSPF) in an ISP environment is required, along with an understanding of SD-WAN and components. Familiarity with Fortinet, VeloCloud, and Aruba is preferred, as well as hands-on experience with CE/CPE configurations, troubleshooting, and various technologies including Ethernet, IP transit, VPLS, MPLS, and DIA. You should also have strong experience with IP management tools, CCNP or JNCIP certification is preferred, and knowledge of scripting languages like Ansible, Python, and Bash is desirable. Additionally, experience with Juniper and JUNOS, telecom industry standards, and various network technologies will be advantageous. This role involves working 5 days a week with 2 days off during US business hours. Core competencies required include accuracy and attention to detail, managing multiple priorities, problem-solving, root cause analysis, expertise in IP technologies and protocols, IP-based services, and troubleshooting network problems. As part of the team, you are expected to contribute to continuous improvement initiatives, prioritize customer value creation, and strive for operational excellence. Your role will involve driving fundamental changes, enhancing efficiency, building a customer-centric culture, and ensuring operational processes focus on maximizing positive customer impact and anticipating future trends.,

You will be joining a team that provides 3rd line technical support for GTT's customer support organizations. As a part of this highly intelligent, flexible, and efficient technical support team, your role will involve collaborating with various departments within GTT to ensure the delivery of a world-class customer experience. Your primary responsibility will be to maintain the stability of GTT's next-generation native IPv4/IPv6 IP network and provide advanced technical support for the complete range of GTT IP products. This will include working closely with Tier 1 and Tier 2 teams to address customer and core issues promptly and effectively. Your duties and responsibilities will include providing 3rd line break/fix support for customer services across GTT's multinational and multivendor network. You will be responsible for owning incidents, resolving them swiftly, and ensuring they are driven through to final resolution, while collaborating with customers and internal teams as needed. Escalation to vendor support and other internal teams will be necessary to ensure timely and satisfactory issue resolution. Additionally, you will be expected to provide concise action plans for teams to address network and customer issues efficiently, offer work instructions, guidelines, and training sessions to junior engineers when required, and communicate and document customer and service-specific support information to 1st line teams. Furthermore, you will be tasked with proactive problem management based on technical and trend analysis to enhance network performance, performing technical reviews and taking ownership of key network management systems, scoping new developments to support continuous improvement of network quality and resilience, ensuring operational processes are followed to deliver best-in-class technical support while maintaining a stable and resilient network, designing, developing, and implementing automated solutions to streamline network operations, and maintaining up-to-date documentation of automated processes, scripts, and network changes. To qualify for this role, you should have a minimum of 5 years of experience in an IP Operations environment of a Telco or large ISP, with at least 3 years of work in an IP technical 2nd line support position. You should possess excellent and demonstrable knowledge of IP, MPLS, and routing (ISIS, BGP, OSPF) in an ISP environment, as well as an understanding of SD WAN and components. Familiarity with Fortinet, VeloCloud, Aruba, and working knowledge of protocols used by systems and customer applications are preferred. Additionally, experience with CE/CPE configurations and troubleshooting, Ethernet, IP transit, VPLS, MPLS, DIA technologies, and IP management tools is required. Holding a CCNP or JNCIP certification is preferred, with knowledge of Ansible, Python, and Bash scripting being desirable. Desirable qualifications include excellent Juniper and JUNOS knowledge, general knowledge of the telecom industry, experience with Fortinet, VeloCloud, Aruba/SilverPeak devices, Accedian, Cisco, Comtrend CPEs, and a general technical understanding of other technologies such as VoIP, SDH, and DWDM. In this role, you will be working 5 days a week with 2 days off, following US business hours. Your success in this position will depend on your accuracy and attention to detail, ability to manage multiple priorities effectively, problem-solving skills, root cause analysis capabilities, knowledge of IP technologies and protocols, expertise in troubleshooting network problems, continuous improvement mindset, customer-first approach, and commitment to operational excellence.,

Implementation of network infra projects involving Juniper devices. Configure & deploy Juniper SRX, MX, EX series devices, device staging, configuration, testing. Certification : JNCIP/JNCIE Co. No: 8527738652 Email: ritesh.seth@targustech.com

Job Title: Senior Network Engineer (L3/L4) Location: Remote / Chennai / Gurugram Experience: 10+ Years Position Summary: We are seeking a highly experienced and hands-on Senior Network Engineer (L3/L4) who can own, lead, and drive all aspects of network engineering from architecture and design to implementation, operations, and support. This is a strategic, senior-level technical role requiring deep expertise across routing, switching, firewalls, network security, cloud and hybrid connectivity, and vendor-agnostic infrastructure management. The ideal candidate should be capable of handling the full network lifecycle independently and be a thought leader in designing resilient, secure, and high-performance networks for global enterprise environments. Key Responsibilities: Architecture & Design Lead the end-to-end design and architecture of enterprise-class networks (LAN, WAN, SD-WAN, cloud, data center). Design scalable and secure network topologies, integrating routing protocols (BGP, OSPF, EIGRP), VLANs, subnetting, ACLs, and QoS. Define network blueprints, migration plans, and future-state architectures for global and hybrid IT environments. Architect and implement high availability and disaster recovery solutions using redundancy, clustering, and failover strategies. Integrate on-prem, hybrid, and cloud environments (AWS, Azure) into cohesive network solutions. Implementation & Operations Deploy and configure network hardware from multiple vendors: Cisco, Aruba, HP, Juniper, Avaya, etc. Manage and optimize Layer 2/3 infrastructure including routers, switches, wireless, VPN, and WAN optimization tools. Configure and maintain firewalls and security appliances: Cisco ASA, Palo Alto, Fortinet, FMC, Juniper FTD, etc. Build and manage VPNs (IPSec, SSL, GRE), segmentation (micro/macro), and SD-WAN deployments. Monitor network health, performance, and capacity using advanced tools; create dashboards and alerts. Security & Compliance Drive network security initiatives, including design and implementation of intrusion prevention systems (IPS), NAC, and Zero Trust architecture. Ensure compliance with internal and external security standards through network hardening, audits, and regular reviews. Design and maintain secure remote access and multi-site connectivity strategies. Perform security assessments and vulnerability mitigation related to network layers. Troubleshooting & Support Act as the highest escalation point (Tier 3/4) for complex network issues, including packet capture, traffic analysis, and protocol debugging. Lead root cause analysis (RCA) efforts for critical incidents, post-mortems, and corrective/preventive actions. Work closely with vendors to resolve hardware/software bugs and proactively manage lifecycle support contracts. Documentation & Reporting Maintain detailed documentation of network infrastructure, including diagrams, IP schemas, configuration repositories, and SOPs. Generate performance and availability reports; present findings and recommendations to both technical and business stakeholders. Leadership & Collaboration Collaborate with enterprise architects, cybersecurity teams, DevOps, and application owners to align network infrastructure with business goals. Interface with customers and leadership on solution designs, RFPs, PoCs, and implementation roadmaps. Mentor junior and mid-level engineers; lead knowledge-sharing initiatives and develop playbooks for best practices. Required Skills & Qualifications: Minimum 10+ years of experience in enterprise networking with strong architecture and troubleshooting background. Proven expertise in multi-vendor environments: Cisco, HP, Aruba, Juniper, Avaya. Advanced knowledge of routing protocols (BGP, OSPF, EIGRP, etc.) and switching technologies (VLANs, STP, VTP, port-channeling). Strong experience with firewalls and network security appliances (Cisco ASA, Palo Alto, FMC, Juniper FTD, etc.). Deep understanding of high availability, load balancing, VPNs, cloud networking (AWS/Azure/GCP), and SD-WAN. Strong scripting/automation skills (Python, Ansible) are a plus. Network certifications such as CCNP/CCIE, JNCIP/JNCIE, PCNSE, AWS Networking Specialty are highly desirable. Experience with enterprise monitoring tools (SolarWinds, Nagios, Wireshark, PRTG, etc.). Excellent communication, documentation, and leadership skills. Location : - Chennai, Gurugram, Remote

Your day at NTT DATA The Security Remote Technical Support Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. What you'll be doing Key Responsibilities: Maintains the support process and ensures that requests for support are handled according to the procedures. Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate. Identifies and resolves problems following agreed procedures. Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents and follow up until incident is resolved. Provides service recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Maintains secure, accurate, complete, and current configuration on configuration items (CIs). Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use. Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms, provides detailed advice regarding their application. Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures. Identifies problems and errors prior to or when they occur. Logs all such incidents in a timely manner with the required level of detail with all the necessary. Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. Knowledge and Attributes: Working knowledge of technical documentation. Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain. Knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus. Customer service orientated and pro-active thinker. Problem solver who is highly driven and self-organized. Good attention to detail. Good analytical and logical thinking. Excellent spoken and written communication skills. Team player with the ability to work well with others and in group with colleagues and stakeholders. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field. Professional level Certification in Different Networking Technologies Like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIP, ACCP, PCNSP, CCSP etc. Required Experience: Moderate level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc. Moderate level experience in technical support to clients. Moderate level experience in diagnosis and troubleshooting. Moderate level experience providing remote support in Security technologies. Moderate level experience in relevant technology. Workplace type : Hybrid Working

Your day at NTT DATA The Networking Remote Technical Support Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. What youll be doing Key Responsibilities: Maintains the support process and ensures that requests for support are handled according to the procedures. Uses service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate. Identifies and resolves problems following agreed procedures. Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents and follows up until incident is resolved. Provides service recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Maintains secure, accurate, complete, and current configuration on configuration items (CIs). Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use. Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms, provides detailed advice regarding their application. Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures. Identifies problems and errors prior to or when they occur. Logs all such incidents in a timely manner with the required level of detail with all the necessary. Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. Knowledge and Attributes: Working knowledge of technical documentation. Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain. Knowledge of vendor technologies, such as Cisco, Juniper, Aruba, RiverBed etc. Customer service orientated and proactive thinker. Problem solver who is highly driven and self-organized. Great attention to detail. Good analytical and logical thinking. Excellent spoken and written communication skills. Team player with the ability to work well with others and in group with colleagues and stakeholders. Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or Computing or related field. Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc. Required Experience: Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers. Moderate level experience in technical support to clients. Moderate level experience in diagnosis and troubleshooting. Moderate level experience providing remote support in Networking technologies. Moderate level experience in relevant technology.

• Implementing scalable Juniper networks according to client specifications. • Installing and configuring networking hardware • Testing and troubleshooting installed Juniper systems. Contact No: 8527738652 Email: ritesh.seth@targustech.com