Sr. Customer Support Representative

Job Title: Telecaller – Furniture Showroom Location: Royapettah, Tamil Nadu Industry: Furniture Retail Employment Type: Full-Time Experience Required: 1–2 years in Telecalling or Telesales (preferably in the furniture industry) Key Responsibilities: Lead Engagement: Initiate and manage outbound calls to potential customers who have shown interest through advertisements or online platforms. Showroom Conversion: Effectively communicate the benefits of visiting the showroom, addressing customer queries, and persuading them to schedule visits. CRM Management: Accurately update and maintain customer information and interaction records in the Customer Relationship Management (CRM) system. Follow-Up: Conduct timely follow-ups with leads to ensure consistent engagement and progression through the sales funnel. Collaboration: Work closely with the marketing and sales teams to align strategies and achieve common goals. Performance Targets: Meet and strive to exceed weekly and monthly targets related to lead conversions and showroom walk-ins. Desired Skills & Qualifications: Communication Skills: Strong verbal communication abilities with a persuasive and friendly demeanor. Sales Acumen: Proven experience in telesales or telecalling roles, with a track record of achieving sales targets. Industry Knowledge: Familiarity with the furniture industry and its products is highly desirable. Technical Proficiency: Basic understanding of online advertising platforms and CRM tools. Language Skills: Ability to converse fluently in English and Tamil; knowledge of Hindi is an added advantage. Team Player: Ability to collaborate effectively with internal teams and contribute to a positive work environment. Candidates Preference: FEMALE. Job Type: Full-time Pay: ₹10,000.00 - ₹32,000.00 per month Schedule: Day shift Work Location: In person Speak with the employer +91 8754409385