Sr. Client Services

JOB TITLE: Sr. Client Services
LOCATION: Gurugram

ABOUT THE COMPANY
Shamoor Media Group is a digital marketing company in India, which has completed more than 500 Crore in advertising campaigns for multiple renowned brands in the last 12 years. The organization has assisted their clients to become industry icons by achieving profitability which is beyond expectations. Shamoor also builds a strong online presence for its clients through a blend of design, technology, and media, utilizing seasoned consultants, and strategists with a knack for innovative ideas and insight into successful campaigns. They also specialize in web designing and development which is supported by search engine optimization and public relations solutions

PROFILE SUMMARY
The Client Servicing Executive plays a critical role in managing and enhancing client relationships. This position is responsible for delivering exceptional service, ensuring client satisfaction, and managing expectations. As the primary point of contact between clients and the company, the Executive will address client needs, resolve issues efficiently, and ensure the seamless execution of services. The role requires a proactive approach to maintain strong client communication and foster long-term partnerships

ROLES & RESPONSIBILITY

• Manage multiple client accounts and oversee project execution to ensure efficient service delivery
• Serve as the primary point of contact for clients, addressing their needs, concerns, and inquiries
• Maintain and enhance client relationships through proactive communication
• Anticipate client needs and proactively address potential issues to ensure smooth service
• Collaborate with internal teams to align client expectations with project outcomes
• Apply strong problem-solving and conflict-resolution skills to resolve client concerns effectively
• Ensure meticulous attention to detail and accuracy in all aspects of project execution
• Maintain a high level of professionalism and confidentiality while handling sensitive client information

SKILLS

• Strong experience in managing multiple client accounts and projects
• Excellent communication and interpersonal skills
• Proficiency in CRM software and Microsoft Office Suite
• Ability to collaborate effectively with internal teams to achieve client goals

ELIGIBILITY

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field
• 3+ years of experience with Client Servicing role

WORKING DAYS & TIME

• Monday to Saturday (Alternate Saturdays Off)
• 9:30 AM - 6:30 PM

Job Type: Full-time

Pay: ₹25,000.00 - ₹45,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Are you Fluent in English?

Work Location: In person

Expected Start Date: 30/07/2025