Sr. Account Management Executive / Asst Manager Account Management

The Account Manager is responsible for the overall growth of the account and managing all stakeholders associated with the account internally as well as externally. You will be tasked with client relationship management by penetrating the given account, engaging regularly, and spreading awareness. Building and maintaining strong, long-lasting customer relationships is crucial for this role. You will need to conduct market research to collect intelligence on clients, their market, competitors, and the industry landscape. Your responsibilities will also include account management, ensuring the smooth and timely delivery of all client requirements such as projects, reports, escalations, meeting minutes, and more. Managing client satisfaction is key, along with tracking contract signings, agreement receipts, and overdue collections. You will work alongside business leaders to close sales by explaining product and service capabilities, building rapport, and preparing contracts. As the lead point of contact for the assigned account, you will liaise with cross-functional internal teams, including Technology, SEO, Social Media, and Content Teams, to enhance the entire Account Management process. Developing trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors is essential. Some travel may be required for this position. To qualify for this role, you should have a Bachelor's Degree in any field, with a preference for B Tech in Computer Science or an equivalent. An MBA or other management qualification is preferred. You must have at least 2+ years of proven relevant work experience as an Account Manager in the International or Domestic domain. In-depth knowledge of IT Services or SAAS Product Delivery Account Management, as well as Digital Marketing client management, is required. The ideal candidate will possess skills such as proficiency in MS Office, particularly MS Excel, an understanding of account performance metrics, excellent communication and organizational skills, business acumen, and a problem-solving attitude. Presentation skills, integrity, accountability, initiative-taking, out-of-the-box thinking, attention to detail, building partnerships, trust-building, and a customer-centric approach are all qualities that will contribute to success in this role.,