Specialist Product Owner - Infosec

So, what’s the role all about?

As a Product Owner focused on InfoSec Compliance and Vendor Management, you will drive strategic initiatives and execution across third-party risk management, data privacy governance, and customer assurance programs within the WFM. You will act as a bridge between Information Security, Product Management, and external vendors to ensure robust security compliance practices are embedded into the product and operational lifecycle. You’ll also play a critical role in supporting Sales and Customer Success teams in meeting the security and data governance expectations of our customers.

• Coordinate the management of third-party vendors, including ongoing risk reviews, compliance tracking, and security evaluation (e.g., SOC2, Penetration Testing).
• Manage the planning and execution coordination of annual third-party Penetration Testing, ensuring timely vendor engagement and issue tracking.
• Understanding of data privacy laws such as GDPR, CCPA, and working closely with compliance teams to translate regulatory requirements into functional product requirements.
• Serve as the point of contact for customer-facing RFPs and Security Questionnaires, partnering with Legal and Sales to deliver timely, high-quality responses.
• Define functional requirements for new WFM product features
• Support the detailed definition of the product roadmap aligned to the Product Manager’s vision
• Create and own the prioritized backlog.
• Work with architects, R&D, and UX to understand the design and prepare for sprint and release plans
• Provide appropriate conditions regarding usage behavior and key pain-points experienced by specified WFM personas
• Review, give feedback, and approve product deliveries according to acceptance criteria within area of responsibility
• Assist customer support, training, and implementation teams with product issues
• Enable technical documentation creation including feature documentation, micro-learning videos, and release guide preparation
• Support Product Managers and serve as a trusted collaborator in considering feature innovations and critical decision-making

Have you got what it takes?

• 7+ years of experience in Product Ownership, Compliance, Security Operations, or related IT governance roles.
• Experience managing or coordinating third-party vendor relationships.
• Familiarity with audit frameworks such as SOC2, ISO27001.
• Understanding of data privacy laws such as GDPR, CCPA, etc.
• Ability to work in a highly autonomous environment with little oversight required to multitask and prioritize work
• Strong communication skills and ability to interact with globally situated stakeholders
• Advanced mathematical reasoning skills
• Fast learner with ability to quickly grasp new technical concepts
• Robust interpersonal skills with ability to lead by influence
• Ability to work across boundaries in a matrix organization
• Strong analytical and problem-solving skills
• Ability to manage expectations with customers and internal stakeholders
• Proven experience on partnering with engineers for delivery of enterprise-class software
• Background in Agile Development Methodologies, user stories, acceptance criteria, and product specification definition
• Experience with supporting enterprise-class customers

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 7448

Reporting into: Group Manager, Product Management

Role Type: Individual Contributor