95 Nice Jobs

So, what’s the role all about? We are seeking a highly skilled and motivated Senior Software Engineer (Back-end, Full stack preferred) to join our dynamic X-Sight R&D Engineering team in Pune, focused on building scalable compliance solutions for financial markets. Take ownership of understanding the requirements, the development, implementation, and deployment of various services. As a senior member of the development team, you will work closely with peer software engineers, Tech Managers, product managers, and other stakeholders to ensure our software meets the requirements with the highest quality standards. 4-8 years of experience software development How will you make an impact? Play a critical role in the data migration and client onboarding processes. Develop/integrate microservices using cloud-native components as a part of X-Sight platform. Design & Implementation of software features according to architecture & product requirements. Write automation test scripts (UT, IT) to ensure fit to design/requirements. Deploy the service & frontend components you developed to production environments & ensure there are no downtimes because of your service. Work and collaborate in multi-disciplinary Agile teams, adopting Agile spirit, methodology and tools. Collaborate with various development & product teams in India, Israel, Slovakia, and US. Have you got what it takes? Key Technical Skills: Software design & development in Java (v 11+), Spring Boot, python, solid grounding in OOPS, JavaScript, HTML5, CSS3, AngularJS/ReactJS Experience in building, testing, deploying microservices Experience with AWS services like S3, EC2, RDS, Iceberg, DynamoDB, Lambda, EKS Good at problem solving, interpersonal and communication skills; friendly disposition; work effectively as a team player Good to Have: Experience with frontend development in VueJs Experience with CI/CD & Jenkins, Artifactory, Terraform, Docker, Kubernetes Experience in financial markets compliance domain Qualifications: Bachelor’s degree in computer science or related fields 4-8 years of experience software development What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 8069 Reporting into: Tech Manager Role Type: Senior Software Engineer

Job Summary: We are looking for an experienced and dynamic Practice UCC Architect to lead and grow our Unified Communications & Contact Center (UC&C) solution offerings under the Digital Workplace Practice . The ideal candidate brings strong technical expertise in platforms such as Microsoft Teams, Cisco, Zoom , and Contact Center technologies including Genesys, NICE, Five9, Avaya , etc. The role demands a proven track record in solution development, pre-sales support, go-to-market (GTM) strategy, partner ecosystem development, and large-scale implementations. Key Responsibilities: Practice Leadership & Strategy: Define and lead the overall strategy for Unified Communications and Contact Center services. Build a comprehensive roadmap across UC, collaboration, and CCaaS platforms. Develop reusable frameworks and accelerators to standardize and enhance service delivery. Stay current with emerging technologies and continuously evolve the service portfolio. Solution Offering Development: Design scalable and customizable UC&C and Contact Center solutions. Recommend best-fit platforms and integration approaches (e.g., Teams Phone, Webex, Zoom, Genesys Cloud, NICE CXone). Provide architectural direction for hybrid, cloud, and on-premise models. Ensure all solutions are secure, resilient, and scalable. Pre-Sales & Client Engagement: Act as a technical advisor during customer engagements, including RFPs, demos, and PoCs. Partner with sales and business development to drive pipeline and solution sales. Engage with C-level stakeholders, translating business needs into technical solutions. Partnerships & GTM Execution: Build and manage strategic relationships with key technology partners. Lead GTM efforts for internal enablement and external market positioning. Optimize partner certifications, incentives, and co-sell opportunities. Upskill delivery teams to align with evolving solution capabilities. Drive delivery excellence through standardized frameworks and governance. Thought Leadership & Evangelism: Represent the UC&C practice at industry events, client forums, and webinars. Contribute to thought leadership via whitepapers, blogs, and case studies. Candidate Profile: Experience: 15+ years of experience in Unified Communications and Contact Center domains. 5+ years in a leadership, consulting, or practice management role. Deep understanding of enterprise voice, VoIP, SIP, PBX, SBCs, and cloud-based calling. Hands-on expertise in Microsoft Teams Phone, Cisco CUCM, Webex Calling, Zoom Phone. Proficiency in platforms like Genesys Cloud, NICE CXone, Five9, Avaya, Talkdesk, Amazon Connect. Experience integrating with CRMs (Salesforce, Dynamics), IVR, WFM/WFO, and analytics tools. Strong history of building solution portfolios, scaling practices, and driving GTM initiatives. Experience in managing globally distributed teams and delivery models. Soft Skills: Strong leadership and practice-building capabilities. Excellent client-facing communication and presentation skills. Strategic thinker with the ability to align technology to business goals. Effective multitasker in a fast-paced, high-performance environment. Preferred Certifications: Microsoft Certified: Teams Voice Engineer Expert Cisco Collaboration Certifications (CCNP Collaboration or higher) Genesys or NICE platform certifications Required Skills Unified Communication,Contact Center Solutions,Voip, Presales

So, what’s the role all about? We are looking for a Treasury Manager to join our Treasury team. In this role, you will gain hands-on experience in shaping strategic treasury solutions, deepen your expertise in financial risk management, and play a key part in driving business growth across the organization. You will work collaboratively with the Corporate Services organization, financial institutions, and other key stakeholders. How will you make an impact? Monitor and forecast global cash flows; analyze cash activities and enhance reporting. Review and analyze the investment portfolio for policy compliance and risk monitoring. Drive customer credit and risk; serve as the contact for credit insurance. Track KPIs such as credit exposures, limits, and overdue accounts. Support our accounting team on monthly, quarterly, and annual closings. Lead treasury projects, ensuring key milestones are met. Have you got what it takes? Bachelor's degree in a finance related field. Accounting background will be an advantage 4-10 years’ experience in a treasury organization within a Global / FinTech company Knowledge of accounting and experience analyzing financial statements Great team player with excellent interpersonal skills Independent, self-driven, strong self-learner, with the ability to self-manage tasks and meet deadlines Global mindset & great communication skills in English You will have an advantage if you also have: Drive and passion for optimizing financial processes and managing risk Ability to work in a global environment Stay updated on market trends and regulatory changes What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7450 Reporting into: Director Role Type: Individual Contributor

So, what’s the role all about? We are seeking a highly skilled and experienced Senior Frontend Software Engineer to join the GenAI Solutions for CX , our fully integrated AI cloud customer experience platform. On this role you will get the exposure to new and exciting technologies and collaborate with professional engineers, architects, and product managers to create NiCE’s advanced line of AI cloud products How will you make an impact? Lead the development of scalable and maintainable web applications using Angular , integrated with cloud-based infrastructure (AWS) Implement and maintain Micro Frontends architecture Collaborate with UX/UI designers and backend developers to ensure high-quality user experiences and efficient delivery Ensure high standards in code quality, performance, and accessibility , mentoring team members when needed. Take part in all aspects of application's lifecycle, having an opportunity to impact on the implementation of the feature as part of working in anagileteam Have you got what it takes? Bachelor’s or Master’s degree in Computer Science or a related field 5+ years of hands-on experience as a frontend engineer with extensive knowledge in Angular, TypeScript, and JavaScript Solid experience working with AWS cloud services , including deploying and integrating frontend applications in cloud environments Good understanding of Micro Frontends and Microservices architecture Proven track record in building and maintaining enterprise-grade products serving active customers Strong problem-solving skills and a critical, logical approach to technical challenges Excellent communication and collaboration abilities, with a team-first mindset. Fluent English What’s in it for you? Join an ever-growing, market-disrupting global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 8026 Reporting into: Tech Manager Role Type: Individual contributor

So, what’s the role all about? A Java fullstack software developer is responsible for both frontend and backend development using Java-based technologies. Here's an overview of what you might expect in a job description for this role. How will you make an impact? Understand business requirements and translate them into technical implementation. High accountability of delivering planned work Create and maintain positive and productive working relationships across teams. Have you got what it takes? Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 4+ years of software development experience Working experience in Core Java, proficient with Java algorithms and data structures Worked in high performance, highly available and scalable systems. Strong experience with Spring Framework, Spring Boot, Angular 12+ Experience with public cloud infrastructure and technologies such as AWS/Azure/GCP etc Experience working with 3rd tools like Tomcat, Elastic search, Redis Cache. Experience in any object-relational mapping (e.g. Hibernate) Strong Development experience creating RESTful Web APIs. You will have an advantage if you also have: Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins. Ability to work independently and collaboratively, good communication skill. Able to resolve problems of moderate scope which requires an analysis based on a review of a variety of factors. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 8070 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? In this position we are looking for a Strong Robotic Process Automation Engineer to work with Professional Services teams, Solution Architects, and Engineering teams, managing an On-prem to Azure Cloud onboarding and customer data ingestion automation solutions.The Engineer will work with US and Pune Cloud Services and Operations Team as well as other support teams across the Globe. We are seeking a talented RPA Engineer with hands on experience designing and building Robotic Process Automation with both attended and unattended workflows to join our team. As a RPA Engineer, you will be responsible for developing and implementing cloud automation workflows and enhancing our cloud monitoring and self-healing capabilities as well as managing our infrastructure and ensuring its reliability, scalability, and security. We encourageInnovative ideas,Flexible work methods,Knowledge collaboration,good vibes! How will you make an impact? Implement custom deployments and data migration to Azure based NICE Public Safety product suites. Design, Develop and Maintain Robotic Process Automation for customer onboarding/deployment/testing process, leveraging internal and external resources where required. Integrate NICE's applications with customers on-prem and cloud-based 3rd party tools and applications to ingest/transform/store/validate data. Prior experience in NICE RTS or APA product is a plus. Accurately track effort on tasks - recognize scope and effort variances early, evaluate impact and raise issues as appropriate. Work closely with Professional Services team, Solution Architects and Engineering teams. Use best practice methods, quality standards, and guidelines on all project phases. When required, travel to customer site and conduct work in a professional and organized manner. Have you got what it takes? College degree (preferable) in Computer Science Excellent English verbal and writing communication skills Excellent technical and analytical skills In-depth knowledge of application development using Object oriented languages like Java, C# and advanced data manipulation using SQL Proficient with Linux, Microsoft Server Integration experience with enterprise software Excellent organizational skills, ability to set own task lists and timelines Team player – ability to work well in a close team environment Fast learner with ability to educate her/himself on relevant technologies Ability to multitask and prioritize work Ability to remain focused and calm under pressure What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 8072 Reporting into: Director Role Type:Individual Contributor

So, what’s the role all about? As a Technical Support Engineer , you will be responsible for ensuring the smooth operation, stability, and performance of our cloud-based infrastructure and applications. You will work collaboratively with other engineers to troubleshoot issues, optimize monitors, and provide technical support. This role is critical in maintaining high customer satisfaction and ensuring timely resolution of technical issues. How will you make an impact? You will be the front-line technical contact for customers, handling escalations and resolving issues related to NICE Actimize products and integrated third-party solutions. Your work will directly impact customer satisfaction and operational efficiency. Have you got what it takes? Troubleshooting and resolving customer problems via tickets, emails, or calls. Monitoring cloud environments for performance, security, and availability. Automating routine tasks using scripting to improve support operations. Collaborating with internal teams to resolve complex technical issues. Mentoring new team members and contributing to knowledge sharing. Qualifications 2–5 years of experience in Production/Application Support. Strong experience with Linux/Unix and SQL/MSSQL/Oracle databases. Exposure to web applications , AWS , and shell scripting is a plus. Excellent troubleshooting, problem-solving, and communication skills. Ability to work in a 24/7 support environment, including nights and weekends. Customer support experience, preferably international. Strong team player with a proactive and analytical mindset. Key Responsibilities Act as the first point of contact for technical issues. Document and track incidents in the CRM system. Monitor cloud infrastructure and applications using dashboards and tools. Escalate complex or urgent issues to senior team members or managers. Ensure compliance with KPIs and customer support SLAs. Provide internal technical support and contribute to process improvements. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 8011 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? We are seeking a highly skilled and experienced Senior Full Stack Software Engineer to join the GenAI Solutions for CX , our fully integrated AI cloud customer experience platform. On this role you will get the exposure to new and exciting technologies and collaborate with professional engineers, architects, and product managers to create NICE’s advanced line of AI cloud products How will you make an impact? Develop end to end cloud applications on top ofAWSusing Angular, C# and many AWSservices Develop both Micro Frontends and Microservices Ensure high-quality deliverables and efficient project execution and continuous improvement Take part in all aspects of application's lifecycle, having an opportunity to impact on the implementation of the feature as part of working in anagileteam Have you got what it takes? Bachelor’s or Master’s degree in Computer Science or a related field. 5+ years of hands-on experience as a full-stack engineer (Angular/ASP .NET core preferred) with extensive knowledge in TypeScript, JavaScript. Good understanding with Micro Frontends and Microservices architecture Proven success in building and maintaining enterprise products that serve active customers. Strong problem-solving skills and a critical, logical approach to technical challenges. Excellent communication and collaboration abilities, with a team-first mindset. Fluent English What’s in it for you? Join an ever-growing, market-disrupting global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7990 Reporting into: Tech Manager Role Type: Individual contributor

So, what’s the role all about? We are looking for a Software Quality Engineer to join our growing team of highly skilled engineers working on a variety of applications and services to support our omni-channel, proactive communication platform. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with UK and US based teams will be a key part of the job, so excellent communication skills are critical. How will you make an impact? Write, test and maintain code which adheres to internal guidelines and industry best practices. Responsible for delivering feature(s) independently of high quality. Contributes actively to low level design definitions. Ensure applications are built to modern security standards. Write reusable code and libraries. Write automated tests to ensure code has the appropriate level of test coverage. Take part in code reviews (as reviewer and reviewee). Participate and contribute in team Scrum ceremonies. Create and maintain the required documentation. Is a team player Have you got what it takes? Experience – 2 to 4 years. Hands-on skills in Java or .NET Design, develop, and maintain automated test scripts for both API and UI layers. Create and manage test cases, test plans, and test data for automated testing. Collaborate closely with developers, product managers, and other QA team members to ensure high-quality deliverables. Perform exploratory testing and contribute to improving test strategies and practices. Identify, log, and track bugs and quality issues using tools like JIRA. Contribute to QA process improvements and tool evaluations. Familiarity with test frameworks like Selenium. Good to have Playwright or Cucumber. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

So, what’s the role all about? We are looking for a Treasury Manager to join our Treasury team. In this role, you will gain hands-on experience in shaping strategic treasury solutions, deepen your expertise in financial risk management, and play a key part in driving business growth across the organization. You will work collaboratively with the Corporate Services organization, financial institutions, and other key stakeholders. How will you make an impact? Monitor and forecast global cash flows; analyze cash activities and enhance reporting. Review and analyze the investment portfolio for policy compliance and risk monitoring. Drive customer credit and risk; serve as the contact for credit insurance. Track KPIs such as credit exposures, limits, and overdue accounts. Support our accounting team on monthly, quarterly, and annual closings. Lead treasury projects, ensuring key milestones are met. Have you got what it takes? Bachelor's degree in a finance related field. Accounting background will be an advantage 3-8 years experience in a treasury organization within a Global / FinTech company Knowledge of accounting and experience analyzing financial statements Great team player with excellent interpersonal skills Independent, self-driven, strong self-learner, with the ability to self-manage tasks and meet deadlines Global mindset & great communication skills in English You will have an advantage if you also have: Drive and passion for optimizing financial processes and managing risk Ability to work in a global environment Stay updated on market trends and regulatory changes What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere Requisition ID: 6868 Reporting into: Director Role Type: Individual Contributor

So, what’s the role all about? NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, case management, fraud detection and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. We are currently seeking to hire Senior Automation QA to join our dynamic Premier Fraud/FRAML R&D engineering team in Pune. Have you got what it takes? Coordinating sprint stories with team resources to ensure QA commitments are fully achievable Hands-on functional and front-end manual test case design and execution. Enhance existing Automation test suite using Python programming Good understanding of automation Robot Framework with Selenium and Python Design test scenarios and perform test review and provide test reports Reviewing Test cases and automation code for other QA team members Monitoring daily regression builds to ensure quality of code is consistently maintained. Contributing to product design to ensure testability and robustness of products and features. Working closely with QA team and Developers to deliver high quality releases for production. Strong problem-solving skills and ability to troubleshoot application and environment issues Work and collaborate in multi-disciplinary Agile teams, adopting Agile spirit, methodology and tools Qualifications: Degree in Computer Science, IT Engineering / MCA / MCM / MCS Upto 12 + years of experience working in software Industry as a QA engineer (Manual + Automation) with at least 4 years of QA Automation experience Hands on experience in implementing Automation Robot Framework with Selenium and Python Hands on experience in POM framework design and development for QA automation using Python /Java (Windows / Linux environment) Experience with API automation tools like Postman. Experience with basic Database environments (MongoDB / MySQL / PostgreSQL) A comprehensive familiarity and proven experience in OOP. Good understanding of Java or Python Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins, Docker, Kubernetes and Artifactory Familiarity and/or experience with public cloud infrastructure and technologies such as Amazon Web Services (AWS), Google Cloud Engine, or Azure Experience working on Actimize solutions or Fraud Detection product will be an added advantage Experience testing with Fraud Rules Engines will be an added advantage Experience testing with Workflow/profile/policies will be an added advantage Self-motivated and fast learner with a strong sense of ownership and drive Good interpersonal and communication skills; friendly disposition; work effectively as a team player Ability to work independently and collaboratively What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NICE-FLEX! At NICE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7821 Reporting into: Individual Contributor Role Type: Tech Manager

Hiring for WFM Scheduler/AM Scheduler in Bengaluru Experience 4+ Years Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. About the Role Develop, manage, and maintain comprehensive schedules. Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Required Skills Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software Experience in IEX and Alvaria WFM tool is required, preferably Alvaria Team handling experience shall be an added advantage Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make decisions in time sensitive ambiguous situations Ability to multitask and manage multiple projects simultaneously Strong problem-solving skills and adaptability to changing priorities - Education: Any Graduate - Salary: upto 9LPA Interested: Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

About Nice: Nice is a leading provider of cloud-based and on-premises enterprise software solutions. Our innovative technology helps organizations improve customer interactions, optimize business processes, and ensure compliance with industry standards. With a global presence and a commitment to excellence, Nice is at the forefront of cloud contact center innovation. So, what’s the role all about? We are looking for an experienced QA professional with a strong background in testing distributed systems. The ideal candidate can work independently, has strong experience with test automation, and is self-driven to ensure high-quality software delivery. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with US based teams will be a key part of the job, so excellent communication skills are critical. How will you make an impact? Automated Testing: Design, implement, and maintain automated test cases using tools and frameworks like Selenium and Playwright. Identify test scenarios and implement automated testing strategies for both UI and backend services Programming: Develop scripts for automated tests in languages such as Typescript (must). CI/CD Integration: Integrate automated tests into CI/CD pipelines to ensure continuous quality. Web and API Testing: Conduct comprehensive testing of web-based SaaS applications and RESTful APIs. Perform API testing using tools such as Postman, or similar. Test Frameworks: Utilize and manage testing frameworks like NUnit and and Playwright for creating and managing test cases. Defect Tracking: Report and manage software issues using defect tracking tools. Collaboration: Collaborate with developers and product managers to understand features and requirements, ensuring comprehensive test coverage. Mentor junior team members and help drive continuous improvement in testing practices Testing Strategies: Implement various testing strategies, including unit, integration, and end-to-end testing. Ensure compliance with QA best practices, processes, and methodologies Performance and Security Testing: (Optional) Conduct performance and security testing for SaaS applications. Problem-solving: Analyze and address software issues through automated testing processes. Have you got what it takes? BS or MS in Computer Science, Engineering, or related degree. 8+ years of experience in software testing & automated testing of microservices written using Typescript, C# or Java. Hands-on experience with Playwright or Selenium automation testing. Strong understanding of test automation design patterns, tools. ISTQB certification (or equivalent) preferred. Experience in creating clear test plans, scripts, and reporting results. Utilize Git or similar version control systems to manage test scripts, coordinate test coverage with development, and enable collaboration across teams. Practical experience in manual and automated testing across UI, business logic, data access, and APIs. Experience in API/Web Services Testing using tools like Postman. Experience in cross-browser and non-functional testing strategies. Good understanding of testing design patterns and experience in implementing automated tests for REST APIs and service-based architectures Experience with AWS tools such as Kafka, EKS, Kubernetes, and creating test scenarios for cloud-based microservices and messaging queues. Experience with Continuous Integration workflows and tooling, integrating automated tests into CI/CD pipelines to ensure early detection of defects. Stay updated with industry trends, emerging technologies, and best practices in test automation to drive innovation and efficiency within the QA team You will have an advantage if you also have: Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS) Performance testing of API and UI based applications. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

About the Company- Leading BPO in Bangalore Hiring for WFM Scheduler/AM Scheduler Experience 4+ Years Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. About the Role Develop, manage, and maintain comprehensive schedules. Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Responsibilities Forecast Upload and generate the Intraday Patterns (IDP) Schedule Generation and Optimization Review IDP (Requirement vs Schedule) with sites/Partners Recommend required headcount with sites/Partners by running different scheduling scenarios Generate IDP and calibrate it in IDP template based on shrinkage applied as per trending IR % Coordinate with stakeholders to gather requirements, priorities, and timelines for scheduling activities Ensure resource allocation aligns with project goals and organizational capacity Lead and motivate team members to achieve scheduling objectives efficiently Establish quality control measures to ensure accuracy and consistency in scheduling outcomes Drive continuous improvement initiatives to enhance scheduling processes and team performance Implement and oversee automation solutions for shift creation, time-off approvals, and schedule adjustments Identify inefficiencies in manual scheduling processes and implement automation to improve accuracy and efficiency Leverage machine learning and data analytics to enhance workforce scheduling models Stay updated with emerging technologies in WFM, automation, and AI-powered workforce optimization Explore RPA (Robotic Process Automation) opportunities to minimize manual interventions in scheduling Benchmark against industry leaders to adopt best practices in scheduling innovation Monitoring mailbox and managing the workload Will be actively involved in updating the real time exceptions and schedule changes through email request Qualifications Educational Qualification: Bachelors degree Required Skills Good knowledge of MS Office tools, SQL, PowerBi Excellent communication and interpersonal skills Proficiency with computers Willingness to work in a 24*7 shift environment Drive for self-learning and knowledge enhancement Exposure to the leave management system Contact Centre Workforce Management experience Extensive experience with WFM software Experience in IEX and Alvaria WFM tool is required, preferably Alvaria Team handling experience shall be an added advantage Ability to simplify complex operations into repeatable processes Comfortable in fast-paced environment Ability to make decisions in time sensitive ambiguous situations Ability to multitask and manage multiple projects simultaneously Strong problem-solving skills and adaptability to changing priorities Pay range and compensation package UPTO 9LPA Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 ```

So, what’s the role all about? The Partner Acceleration Executive (PAE) is responsible for implementing a cohesive business development strategy to drive profitable growth through our partner ecosystem. The right candidate will drive sales opportunities, marketing campaigns, and complex strategic initiatives that further develop existing NiCE partnerships. How will you make an impact? The PAE will work closely with cross-functional leadership teams to execute on corporate strategy for new growth. This role will drive expansion with partners by leveraging expertise and knowledge of cloud service provider platforms, (hyper-scalers), cloud and digital transformation, CRM platforms, digital channels, knowledge, RPA and automation, and self-service. The PAE is also responsible for maintaining and progressing long-term relationships at all levels throughout each of our partners. PAEs will create business plans from the conceptualization until the final deliverables, while working closely with cross-functional members to build and execute strategies to enable the achievements of the business goals. Have you got what it takes? Establish and manage relationships inside NiCE partner ecosystem to determine partner goals for growth and development, and to drive strategic initiatives that deliver profitable revenue, innovation, and market expansion. Develop joint business opportunities and execute programs and initiatives that drive growth. Drive adoption and expansion of NiCE products and services by leveraging strategic partnerships. Exceed quarterly and annual targets for revenue growth, pipeline creation and product/service utilization. Serve as the Partner Acceleration Executive for assigned partners serving as conduit to resources from sales, marketing, R&D, engineering, and leadership to achieve differentiated ecosystem growth. Document and present joint business plans for partner’s business goals and objective that align partner company solutions that support their success. Lead Training and Enablement for partners on NiCE company products, services, and Go-To Market. Monitor and Analyze partner performance to identify, document, and track opportunities for continuous improvement. Leverage established support and management processes to escalate and resolve partner issues in a timely manner. Drive partner strategy by thoroughly understanding industry trends, innovation, and market commercials relevant to partner ecosystem. Attend and participate in industry and partner events relevant to assigned partners. You will have an advantage if you also have: 8+ years of technology sales experience. 5+ years in partner channel with a proven track record of successfully managing partnerships. 5+ years previous experience in contact center software or associated industry Experience working with national/global partners Proven track record of achieving targets and goals Enterprise business and financial modeling experience Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment Exceptional written and verbal communication skills Excellent interpersonal skills with the ability to effectively listen to quickly assess the situation and then convey thoughts and ideas in a clear and concise manner Strong presentation skills – Must possess the ability to sell and effectively build credibility in front of all levels of management, including an executive audience Analytical and Quantitative abilities required – Must be able to interpret and explain financial and statistical information. Broad knowledge of Sales tactics and Marketing. Business development skillsets for pursuing new business opportunities to generate revenue for the company. Ability to multi-task in a challenging environment while maintaining a high level of responsiveness. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6325 Reporting into: Vice President, Partner Sales, APAC Role Type: Individual Contributor

Apply Here: https://www.amazon.jobs/en/jobs/3026797/amazon-connect-consultant-professional-services-gcc The Amazon Web Services Professional Services team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Role & responsibilities - Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs - Providing technical guidance and troubleshooting support throughout project delivery - Collaborating with stakeholders to gather requirements and propose effective migration strategies - Acting as a trusted advisor to customers on industry trends and emerging technologies - Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts Preferred candidate profile - 4+ years of experience in cloud architecture and implementation - Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience - 4+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer, with at least 1+ year experience with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce. - 3+ years experience designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management - 2+ years experience in Software development/DevOps, with minimum of 3 successful deployments integrating contact center platforms with at least 2 of the following: bots, APIs, web services, or databases

So, what’s the role all about? Senior Cloud Systems Engineer is responsible for supporting systems hosted in our Public and Private Cloud for Infrastructure Team. How will you make an impact? Be part of a cross-functional team which uses methodologies borrowed from DevOps to enable our partners across the organization to achieve success Build and improve DevOps tools and CI/CD processes Design, maintain, secure and support cloud infrastructure using infrastructure as code Design, maintain and support monitoring, alarming and scaling operations for cloud infrastructure Develop and maintain environment documentation Participate in a 24 x 7 on-call rotation schedule Familiar with ITIL Framework Have you got what it takes? At least 4 years of experience as a Cloud or DevOps Engineer AWS and Azure infrastructure automation using Terraform Automation of Linux (Red Hat/CentOS) and Windows Server using industry standard tools (Ansible, Salt, Puppet, etc.) Proven experience with AWS (including VPC, CloudFormation, ALB, NLB, Transit Gateway) Knowledge of scripting with Windows Power Shell or other current scripting languages Ability to work with development and operations teams, to achieve desired results, on common projects Proven analytical and problem-solving abilities Excellent attention to detail Strategic thinker and capable of learning new technologies quickly Very good communication with peers, subordinates and managers You will have an advantage if you also have Kubernetes Cluster infrastructure troubleshooting Administration of Ansible AWX/Red Hat Automation Platform Virtualization Experience a plus especially VMware Experience working in a secure, compliance driven environment (e.g. PCI/SOX/HiTrust/ISO) Certification in vendor or industry technologies, e.g. Microsoft, Linux, etc What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7848 Reporting into: Tech Manager Role Type: Individual Contributor

QA Required Excellent Communication with Analytical Skills Min 2 Year exp as Quality Analyst role in an International Voice Process Salary up-to 6.5 LPA Shift-:US Immediate Joiners Only Location-:Bangalore Call@9205503253 / 9953262467 Required Candidate profile Exp on QC Tools is mandatory Should be well versed with Reporting and coaching Exp of CSAT Scrubbing or RCA Projects Exp should be in International BPO Cabs during Odd hours Graduation Mandatory

So, what’s the role all about? We are looking for are developer with strong experience in design and coding, having a good understanding of developing Microservice application on cloud. Also, the person should have a keen focus on code quality, being able to write unit tests, do code reviews with a specific focus on security, and assisting, training, and coaching of other developers in writing secure software. How will you make an impact? Deliver high quality, sustainable, maintainable code.Introduce security features and fixes in existing code base. Writing secure code and harden existing features. Participate in reviewing design and code (pull requests) for other team members – again with a secure code focus. Work as a member of an agile team responsible for product development and delivery. Adhere to agile development principles while following and improving all aspects of the scrum process. Follow established department procedures, policies, and processes. Adheres to the company Code of Ethics and CxOne policies and procedures. Excellent English and experience in working in international teams are required. Have you got what it takes? BS or MS in Computer Science or related degree 2+ years’ experience in software development Strong knowledge of Java. Strong knowledge of working and developing Microservices. Experience with AWS Extensive experience refactoring code and developing solutions with a minimum risk of regression. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Tech Manager, Engineering, CX Role Type: Individual Contributor

So, what’s the role all about? The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers’ hosted solutions. How will you make an impact? Troubleshoot issues by resolving them with maximum customer satisfaction. Take full ownership on customer problem/cases, monitor for proper and on time feedback. Document and track all problems, enquires and events in the CRM system. Act as a front line T2 technical contact to interact with customers (business partners and direct customers) Install Nice product update packs and hot fixes. Analyze issues, solve or escalate to the next support level. Have you got what it takes? Atleast 4-7 Years of experience in VOIP / Telephony/ NICE products Networking experience. (including analyzing IP network traces using networking tools , example Wireshark) Experience with Windows Operations Systems (2003,2008) Knowledge on telephony audio and signaling protocols: Analog/Digital extensions, ISDN BRI/PRI, E1/T1/DS-1 trunk, Framing and D-Channel signaling. SS7/VoIP/SIP. Familiarity with Platform hardware components such as HDD, Raid, SCSI, DAT72 and DVD. Knowledge of Storage systems: EMC, Tivoli. Telephony/CTI background ( NICE / Avaya / Cisco, etc) and advance knowledge on IP phones communication Experience at system/application implementation at customer sites. Previous experience/certifications with any recording system - an added advantage. Experience and understanding of troubleshooting server performance issues Well represents NICE in front of customers, both verbally and in writing. Can express themselves appropriately both verbally and in writing. Copes well with conflicts and is able to resolve them. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7257 Reporting into: Tech Manager Role Type: Individual Contributor

So, what’s the role all about? NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, case management, fraud detection and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. We are currently seeking to hire Senior Automation QA to join our dynamic Premier Fraud/FRAML R&D engineering team in Pune. Have you got what it takes? Coordinating sprint stories with team resources to ensure QA commitments are fully achievable Hands-on functional and front-end manual test case design and execution. Enhance existing Automation test suite using Python programming Good understanding of automation Robot Framework with Selenium and Python Design test scenarios and perform test review and provide test reports Reviewing Test cases and automation code for other QA team members Monitoring daily regression builds to ensure quality of code is consistently maintained. Contributing to product design to ensure testability and robustness of products and features. Working closely with QA team and Developers to deliver high quality releases for production. Strong problem-solving skills and ability to troubleshoot application and environment issues Work and collaborate in multi-disciplinary Agile teams, adopting Agile spirit, methodology and tools Qualifications: Degree in Computer Science, IT Engineering / MCA / MCM / MCS Upto 12 + years of experience working in software Industry as a QA engineer (Manual + Automation) with at least 4 years of QA Automation experience Hands on experience in implementing Automation Robot Framework with Selenium and Python Hands on experience in POM framework design and development for QA automation using Python /Java (Windows / Linux environment) Experience with API automation tools like Postman. Experience with basic Database environments (MongoDB / MySQL / PostgreSQL) A comprehensive familiarity and proven experience in OOP. Good understanding of Java or Python Experience working in and driving Continuous Integration and Delivery practices using industry standard tools such as Jenkins, Docker, Kubernetes and Artifactory Familiarity and/or experience with public cloud infrastructure and technologies such as Amazon Web Services (AWS), Google Cloud Engine, or Azure Experience working on Actimize solutions or Fraud Detection product will be an added advantage Experience testing with Fraud Rules Engines will be an added advantage Experience testing with Workflow/profile/policies will be an added advantage Self-motivated and fast learner with a strong sense of ownership and drive Good interpersonal and communication skills; friendly disposition; work effectively as a team player Ability to work independently and collaboratively What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NICE-FLEX! At NICE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7821 Reporting into: Individual Contributor Role Type: Tech Manager

So, what’s the role all about? As a Specialist Cloud Operations Engineer, you will play a critical role in managing the Evidencentral cloud platform, a mission-critical, cloud-native solution serving Public Safety Customers globally. Your responsibilities will include deploying new systems, upgrading existing software and infrastructure in line with release cycles, and maintaining key platform services. With a strong focus on Azure alerting, cost management, and ensuring high availability, optimize cloud performance, and safeguard the reliability and scalability of the digital evidence solutions used in real-world law enforcement operations. How will you make an impact? Ensure timely deployment of new tenants and system upgrades in alignment with the software release schedule, ensuring all prerequisites are identified and requirements are gathered in advance. Review release notes to assess changes, conduct local validations, and mitigate potential deployment risks before rollout to production environments. Maintain accurate documentation and records of all configuration changes, adhering to change management and compliance standards. Proactively identify, report, and track defects or anomalies through incident management processes in collaboration with engineering and product teams. Manage Azure cloud infrastructure, including access control, certificate lifecycle, and policy enforcement to ensure secure and compliant operations. Deploy and optimize Azure alerting mechanisms to reduce noise, eliminate false positives, and deliver actionable insights. Conduct regular audits to identify and decommission unused services/resources, and drive cost-optimization strategies to meet cloud budget targets. Analyze alert trends to recommend performance improvements, including right-sizing or scaling resources using cost-effective solutions. Lead root cause analysis (RCA) and Serious Incident Reviews after service disruptions, ensuring lessons learned are applied to prevent future incidents. Forecast cloud costs based on current usage and anticipated growth, providing strategic insights to stay within budget while supporting scalability. Have you got what it takes? 8–12 years of experience in cloud Operations, Microsoft Azure Infrastructure. Strong hands-on experience with Azure services, including monitoring, deployments, access & certificate management. Proficiency in scripting using PowerShell, Bison, and LinqPad for automation and deployments. Experience managing Azure Windows Server environments and administering Azure SQL databases. Experience in configuring Application Monitoring and Dashboards (e.g., Grafana, Kibana). Experience working in an ITIL environment (e.g., Incident Management, Change Management). Cost management experience, including cloud budgeting, forecasting, and optimizing Azure spend. Understanding of Azure DevOps for CI/CD pipelines and automated deployment processes. Strong communication and stakeholder collaboration skills across Cloud Services, Product, Engineering, and Professional Services. Fluent in written and spoken English with the ability to document technical issues and resolutions. You will have an advantage if you also have: Microsoft Certified: Azure Administrator Associate (AZ-104) Azure Solutions Architect Expert (AZ-305) Azure Security Engineer Associate (AZ-500) FinOps Practitioner (Nice to have) What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NICE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7123 Reporting into: Director Role Type: Individual Contributor

Job Title - GN - SONG - MT - Workforce Intelligence - Senior Manager/Manager Management Level: 06/ Senior Manager or 07/ Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Workforce Management (WFM) Good to have skills: Project Management Job Summary : You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work :Advance Customer Engagement, Workforce Optimization Roles & Responsibilities: As part of the team, you will drive the following Help our clients to create the workforce optimization strategy Work with clients to drive migration of workforce management platforms to new age technologies based on AI/ML Build target operating model for workforce management practice Assist clients in driving operational efficiencies through leading operational practices within the contact center/customer service organization Provide an impartial assessment of workforce management solutions Design & create strategic plans for WFO (Project & Programme) Design & create the solution architecture for workforce management transformation with best practices (across platforms) Lead large scale transformations on AI enabled contact center / customer service opportunities with clear focus on workforce optimization Build and influence relationships, grow collaborative partnerships with clients Experience using industry enterprise frameworks and methodologies to deliver business capabilities through whole systems design and architecture Work with pre-sales teams to support the solutioning of workforce optimization opportunities Manage performance of teams and identify performance improvement plans when required Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace Professional & Technical Skills: Understand market and customer challenges, ability to address these challenges in a differentiated manner vs. the competition. Includes similar level of understanding with regards to all the workforce management vendor technologies Help the team to be able to solution, sell, deliver workforce optimization solutions to clients. Readiness includes ,Product overview, Partner readiness support, pricing, documentation, first call presentations Ability to drive Partner support activities which includes a strong focus on nurturing deeper, more strategic relationships with key parties Excellent communications & presentation skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Strong project management skills:ability to mobilize and organize across multiple stakeholders (client and internal) and projects Additional Information: Minimum 8+ years for Manager and Minimum 12-15 years for Senior Manager of experience in delivering workforce optimization programmes across multiple opportunities Exceptional customer management & people management skills Cross domain experience includes Insurance & Financial Services, Manufacturing, Media & Entertainment and Technology based companies. Experience in handling different kinds of Contact Center process like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy. Practical knowledge on WFM platforms like Nice, Verint, Calabrio, Aspect, Genesys with focus on cloud solutions Practical knowledge of AI powered WFM solutions from similar providers Aware of quality and reporting platforms with the same providers as above Experience in building integration with other contact center platforms Good to have certification in any of the above mentioned platforms WFM solution Qualification Experience: Minimum 10+ year(s) of experience is required Educational Qualification: MBA/PGDM from a tier 1 or 2

So, what’s the role all about? As a Product Owner focused on InfoSec Compliance and Vendor Management, you will drive strategic initiatives and execution across third-party risk management, data privacy governance, and customer assurance programs within the WFM. You will act as a bridge between Information Security, Product Management, and external vendors to ensure robust security compliance practices are embedded into the product and operational lifecycle. You’ll also play a critical role in supporting Sales and Customer Success teams in meeting the security and data governance expectations of our customers. How will you make an impact? Coordinate the management of third-party vendors, including ongoing risk reviews, compliance tracking, and security evaluation (e.g., SOC2, Penetration Testing). Manage the planning and execution coordination of annual third-party Penetration Testing, ensuring timely vendor engagement and issue tracking. Understanding of data privacy laws such as GDPR, CCPA, and working closely with compliance teams to translate regulatory requirements into functional product requirements. Serve as the point of contact for customer-facing RFPs and Security Questionnaires, partnering with Legal and Sales to deliver timely, high-quality responses. Define functional requirements for new WFM product features Support the detailed definition of the product roadmap aligned to the Product Manager’s vision Create and own the prioritized backlog. Work with architects, R&D, and UX to understand the design and prepare for sprint and release plans Provide appropriate conditions regarding usage behavior and key pain-points experienced by specified WFM personas Review, give feedback, and approve product deliveries according to acceptance criteria within area of responsibility Assist customer support, training, and implementation teams with product issues Enable technical documentation creation including feature documentation, micro-learning videos, and release guide preparation Support Product Managers and serve as a trusted collaborator in considering feature innovations and critical decision-making Have you got what it takes? 7+ years of experience in Product Ownership, Compliance, Security Operations, or related IT governance roles. Experience managing or coordinating third-party vendor relationships. Familiarity with audit frameworks such as SOC2, ISO27001. Understanding of data privacy laws such as GDPR, CCPA, etc. Ability to work in a highly autonomous environment with little oversight required to multitask and prioritize work Strong communication skills and ability to interact with globally situated stakeholders Advanced mathematical reasoning skills Fast learner with ability to quickly grasp new technical concepts Robust interpersonal skills with ability to lead by influence Ability to work across boundaries in a matrix organization Strong analytical and problem-solving skills Ability to manage expectations with customers and internal stakeholders Proven experience on partnering with engineers for delivery of enterprise-class software Background in Agile Development Methodologies, user stories, acceptance criteria, and product specification definition Experience with supporting enterprise-class customers What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7448 Reporting into: Group Manager, Product Management Role Type: Individual Contributor

Job Summary Contact center Architect: 9+ years of experience in the contact center domain Extensive knowledge in leading Contact centers platform including Google Dialog flow, Amazon Connect, Genesys Cloud, NICE Incontact, Twilio Experience in Cloud based CCaaS solutions are mandatory Experience in leading and responding to RFP Comfortable in presenting the solutions to customers Good working knowledge in making Powerpoint presentations and excel sheets Track record of building new solutions, publishing white papers, writing blogs Motivated self-starter, proactive and action-oriented Strategic problem solving and collaboration skills Excellent communication and written skills in English If interested, pls share your CV to revanth.krishna@cognizant.com with email subject as "Solution - Contact Center"