Specialist Customer Experience

Job Purpose

Support fabricators in execution of customer orders on time, ensuring maximum customer satisfactionQuality check at different stages of fabrication and installation to ensure quality products are delivered to end customerAssistance in Building Capacity of fabricators workforce through skill training and assessing the quality of training

Job Context & Major Challenges

Job Context

Support fabricators in execution of customer orders on time, ensuring maximum customer satisfaction.Quality check at different stages of fabrication and installation to ensure quality products are delivered to end customer. Assisting is correction of any issues/errors along with the Fabricator.Assistance in Building Capacity of fabricators workforce through skill training and assessing the quality of training.

Job Challenges

The Candidate will need to work on customer and fabricator sites and ensure that the orders are delivered in accordance with the standards laid down by Eternia and on time. It is also important that the learnings from the fabricators production and installation sites are integrated back in the training programmes

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Assisting / Carrying out fabrication & Instalaltion training at Fabricators location /csite Demonstrate / Assist in Demonstration of various processes involved with window fabrication & InstallationKRA2 Quality Assessment through the manufacturing process and of Sites where windows are installed Carry out quality assessments through the process and at site where the issues are observed or reported especially carried out by individuals who are trained at the workshopKRA3 Collating learnings of quality issues at sites Create reports and share with the reporting manager, also share insights into the performance of traineesKRA4 Order Execution Support Support fabricators to ensure all orders are executed on time and per Eternia standards