Specialist Customer Experience

• Job Purpose
  

Support fabricators in execution of customer orders on time, ensuring maximum customer satisfaction
Quality check at different stages of fabrication and installation to ensure quality products are delivered to end customerAssistance in Building Capacity of fabricators workforce through skill training and assessing the quality of training

• Key Result Areas/Accountabilities:
  

Key Result Areas/Accountabilities

Supporting Actions

Assisting / Carrying out fabrication & Instalaltion training at Fabricators location /csiteDemonstrate / Assist in Demonstration of various processes involved with window fabrication & InstallationQuality Assessment through the manufacturing process and of Sites where windows are installedCarry out quality assessments through the process and at site where the issues are observed or reported especially carried out by individuals who are trained at the workshopCollating learnings of quality issues at sitesCreate reports and share with the reporting manager, also share insights into the performance of traineesOrder Execution SupportSupport fabricators to ensure all orders are executed on time and per Eternia standards