Spanish Language Specialist

Job Title: Spanish Language Specialist

Department: Operations / Customer Support

Location: Noida, India (Work from Office)

Employment Type: Full-Time

Industry: Business Process Outsourcing (BPO)

Key Responsibilities:

* Manage customer interactions via phone, email, or chat in Spanish and English.

* Understand customer issues, provide accurate solutions, and ensure a positive experience.

* Translate documents and communications as needed between Spanish and English.

* Maintain records of interactions and transactions, recording details of inquiries and actions taken.

* Meet individual and team performance metrics related to productivity, quality, and customer satisfaction.

* Collaborate with internal teams to escalate and resolve complex issues.

* Adapt to changing processes and client-specific requirements.

Required Qualifications

* Minimum academic qualification: 12th Pass. Candidates with higher education (Undergraduate/Graduate) are preferred.

* Spanish language certification at B2 level (DELE, SIELE, or equivalent).

* Fluency in both Spanish and English (spoken and written).

* Basic computer skills and proficiency in MS Office and web-based applications.

Experience:

* Open to both freshers and candidates with relevant experience in customer service, translation, or BPO roles.

Work Schedule:

* Rotational US shifts.

* Rotational weekly offs.

* Five working days per week.

Compensation:

* Monthly salary ranging from 60,000 to 75,000, depending on skills and experience.

Additional Information:

* No cab or meal facilities are provided for this role.

* Candidates must be comfortable working from the office at the Noida location.

* Interviews are conducted through Both the modes Virtual and walk-in.

Application Process:

Interested candidates should send their updated resume via WhatsApp to the hiring contact listed below or walk in for an interview.

Contact Information:

Phone/WhatsApp: 8800988932

Mail: shrestha.gupta@ienergizer.com