Hiring For International Voice and Non-Voice Process

0 - 3 years

2 - 3 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role and Responsibilities

Work as part of an international voice and non-voice team, handling customer queries from different countries through both calls and chat. The role involves working in a blended process environment where you'll be required to manage multiple tasks effectively while ensuring accuracy and maintaining productivity through your shift. You will be responsible for addressing customer inquiries, resolving issues in a timely manner, and ensuring smooth customer experience across communication channels. Strong coordination and adaptability are key to ensuring consistent service delivery in a fast-paced and dynamic setting.

Desired Candidate Profile

  • Excellent English communication skills, both verbal and written.
  • Prior experience in customer handling is an advantage but not mandatory.
  • Open to both graduates and undergraduates.
  • Must be comfortable with night shifts and working from office.
  • Willingness to work in rotational shifts as per business needs.

Interested applicants can also reach out via the email address provided below.

Mail Id: Ann.MaryEliyas@sutherlandglobal.com

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Sutherland

Business Process Outsourcing (BPO)

Denver

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