1049 Solarwinds Jobs - Page 23

About Company: Team1 Consulting is a leading System Integrator specializing in IT infrastructure, software, cyber security, cloud solutions, and generative AI domains. We deliver cutting-edge IT solutions tailored to drive innovation and accelerate business growth. Our expertise empowers organizations across industries to thrive in the digital era with customized, high-impact solutions that ensure success in an ever-evolving landscape. Job Title : L2 Network + SDWAN Engineer Location : Thane, Navi Mumbai Department : Technology Job Summary : We are looking for a Highly motivated, skilled and dedicated experienced L2 Network and SD-WAN Engineer to manage and support our enterprise network infrastructure. The candidate will be responsible for advanced troubleshooting, managing SD-WAN deployments, handling escalations from L1 teams, and collaborating with vendors and service providers to ensure high availability and performance of network services. Key Responsibilities : Provide Level 2 support for enterprise LAN/WAN and SD-WAN networks. Perform configuration, maintenance, and optimization of routers, switches, firewalls, and SD-WAN appliances (e.g., Cisco Viptela, Fortinet, Versa, or Aruba EdgeConnect). Monitor network performance and ensure SLA compliance. Troubleshoot and resolve escalated incidents and problems related to routing, switching, VPNs, and SD-WAN overlays. Assist in network change management, upgrades, patching, and rollouts. Collaborate with ISPs and OEMs for issue resolution and implementation tasks. Maintain network documentation including diagrams, asset inventory, and change logs. Support implementation and migration projects across multiple sites or branches. Ensure compliance with network security policies and practices. Qualifications : 3+ years of experience in enterprise network support. Strong knowledge of networking protocols: TCP/IP, OSPF, BGP, MPLS, VLANs, etc. Hands-on experience with at least one SD-WAN platform (e.g., Cisco, Fortinet, Versa, VMware VeloCloud). Working knowledge of firewalls (FortiGate, Palo Alto, or similar). Experience with Cisco, Juniper, or Aruba networking hardware. Familiarity with tools like SolarWinds, PRTG, or equivalent network monitoring tools. Ability to handle on-call rotation and work in 24x7 support environments, if required. Technical Skills : Strong knowledge of networking hardware (e.g., Cisco, Juniper, HP, Netgear switches). Proficiency in configuring and troubleshooting SDWAN, network switches and related equipment. Knowledge of IP addressing, subnetting, and basic routing principles. Basic knowledge of Layer 3 protocols (e.g., IP routing, OSPF, BGP) is a plus. Knowledge and demonstrated proficiency with major server operating system (UNIX/Linux or Windows Server) Basic understanding of networking concepts: TCP/IP, DNS, DHCP, VLANs, routing & switching. Certifications Preferred Cisco CCNA / CCNP (Routing & Switching or Enterprise) SD-WAN Vendor Certifications (Cisco SD-WAN, Fortinet NSE, Versa, etc.) Soft Skills : Strong analytical and troubleshooting skills with the ability to resolve issues efficiently. Excellent written and verbal communication and interpersonal skills. Ability to work independently and as part of a team. Ability to manage multiple tasks and priorities in a fast-paced environment. Working Conditions : Office Hours : As per client’s working hours. At times job role may require you to work beyond office hours. Office Working Days : Monday to Friday except last Saturday of the month and as per work requirements. Environment : A healthy office work culture that promotes well-being, productivity, and job satisfaction by offering supportive, respectful, and inclusive atmosphere. Travel : Willing to undertake official travel to client locations to help facilitate resolve various technical issues and participate in the cadence calls and meetings from time to time. Show more Show less

Job Summary: We are seeking a highly skilled Infrastructure Monitoring Engineer to join our dynamic IT operations team. This role focuses on proactive monitoring, incident management, and performance optimization of our critical infrastructure systems, ensuring high availability and reliability. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to infrastructure monitoring. Key Responsibilities: Must Have Skills: Windows and Linux knowledge along with at least 5 Years of experience in monitoring infrastructure devices. Working experience of Logic Monitor/SolarWinds. Good To Have Skills: Zabbix/Nagios/Nagios XI tool experience or scripting knowledge Monitoring & Incident Management: Monitor infrastructure components (servers, networks, databases, cloud environments) using industry-standard tools. Identify, diagnose, and resolve infrastructure issues efficiently. Escalate complex issues to L3 or appropriate teams while maintaining clear communication. Vendor co-ordination Performance Tuning & Optimization: Analyze system performance metrics and recommend improvements. Implement proactive measures to prevent recurring issues. Tool Management: Manage and configure monitoring tools such as Logic Monitor, SolarWinds, Zabbix, Nagios or similar. Customize alerts and dashboards to optimize incident detection. Monitoring Tool Integration with ServiceNow and other ITSM Tool Documentation & Reporting: Maintain detailed documentation of incidents, procedures, and system configurations. Provide regular reports on infrastructure health, incidents, and system performance. Collaboration & Communication: Work closely with Windows, Linux, DevOps, Network, and Security teams to ensure seamless operations. Participate in root cause analysis (RCA) for major incidents and suggest preventive actions. Candidate Requirements: Education: Bachelor’s degree in computer science, Information Technology, or a related field. Experience: 3-5 years of experience in infrastructure monitoring, IT operations, or a similar role. Technical Proficiency: Strong knowledge of Linux/Unix and Windows operating systems. Familiarity with cloud platforms (AWS, Azure, GCP) is a plus. Experience with scripting languages like Python, Bash, or PowerShell for automation. Understanding of networking concepts, TCP/IP, DNS, DHCP, VPNs, etc. Proficiency with monitoring tools (Logic Monitor, SolarWinds, Zabbix, Nagios etc.). Certifications: Any certification for Infrastructure monitoring tool will have an added advantage Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Rotational shift Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Notice Period? Experience: monitoring infrastructure: 5 years (Required) Work Location: In person

Location : Vadodara / Ahmedabad. Job Type : Full Time / Onsite. Department : IT Infrastructure. Shift : Rotational Shift. Experience : 13-18 Years. Company Profile SI2 Technologies is a strategic Enterprise Solutions and IT Infrastructure Management service provider company. As a specialist in delivering business transformation through IT, Infrastructure, and Consulting, we partner with our customers to help them drive positive and upscaled outcomes. One of the many ways that we aim to keep providing you with the best possible service is our continued investment in education and the growth of our people. We hire highly skilled professionals and continually train and keep them updated in the latest technologies. Must Have Skills Expertise on ADDS/DNS/DHCP/GPO/Performance tuning, VMware Infra Management, Backup Administration. Good To Have Skills : CommVault Backup Management, Exchange Server Management, Logic Monitor, Box. Skills Windows Expert preferably on Windows Server, VMware, Citrix Infra, Nutanix platform. Adhere best practices of ITIL. Expertise in DNS, DHCP, DFS and Active Directory. Advance windows OS installation, configuration and troubleshooting. Good knowledge of OS performance fine tunning. Share Permission management and migration of Shares. Patch, Vulnerability and remediation Management. Knowledge of monitoring & Management tools like logic Monitor, VCenter, SolarWinds etc. Functional Knowledge of SCCM. Hands-On experience on storage and multipathing. Advance Microsoft cluster configuration, Management and troubleshooting. VMWare Virtualization configuration, management & troubleshooting issues for performance. Hands-On experience of Citrix VDI environment. Working knowledge of Backup and restoration solution (Commvault Preferred). Certificate Management. Co-ordinate with Vendors. Physical RAID configuration and troubleshooting. Good Knowledge of MSSQL and troubleshooting between OS and database. Working Knowledge of ITSM tools. (Service Now Preferred). Cross platform awareness. Roles & Responsibilities Carry out the complex level of troubleshooting on Windows Server OS. Participate in Change Management meetings, Review Technical designs. Sync up with Management, Prepare reports and capacity planning. Train/Monitor L1/L2 teams, Handle Major Incidents. Timely update of INC/RITM and providing RCA within SLA. Timely execution of Change requests as scheduled. Designing, and implementation of Server Infrastructure. Working with Vendors Support to mitigate the issue. performance analysis of data using monitoring Tool. Identify and Analyse performance improvement areas and prepare detailed plan for execution. Carry out OS, application and firmware upgrades as and when required. Implementation of solutions as per Scope defined. Work towards automation of everyday repeated tasks. Troubleshoot VDI issues. Work on problem ticket, identify root cause, prepare and review RCA documents. Manage and troubleshoot Virtualization Platforms. Should have knowledge and understanding of user problems and works towards their resolution in timely and efficient manner for improving overall customer experience. Should work towards enhancement of his skill set on a continual basis. Coordinate with Onsite team for : B.Tech/B.Computers/IT, Graduation/PG in Computers/IT. Certifications : MCSE, VCA/VCP, ITIL (ref:hirist.tech) Show more Show less

Roles & Responsibilities: Maintain the Networking devices and upgrade when necessary Cross train in-house to share knowledge and share work load Troubleshooting Routing and Switching issues and providing solutions Suggest and detail design changes as and when needed Documentation for the customers installations and provide continuous service advice Pro-actively review and maintain client infrastructure Responding to emergency situations and performing effective troubleshooting during production outages Installing, upgrading and backing up IOS of Cisco Routers and Switches Configuration of Cisco wireless controllers and APs Administering and monitoring daily activities, monitoring performance, taking backups of network devices. Troubleshoot all networking problems to ensure minimum downtime & maximum availability. Device management on SOLARWINDS NMS and Kiwi Syslog. Providing technical support for installation activities and routine troubleshooting of Network Infrastructure. Perform Change Management as per the process. Support to all BAU [Business as Usual] calls. Daily BAU L2/L3 Calls Support on Network infrastructure. Candidate should be ready to work in 24*7 Shifts Experience and Skill must require (Essential): Experience of installing Cisco networking equipment such as Cisco 9000 series switches and Cisco 8000 series routers. CCNP Certified (Minimum Routing and Switching) certified (or higher) preferred. Knowledge or experience with Cisco Nexus 9K and Cisco ACI is preferred. Implementation of wired and wireless IEEE 802.1x and implementation using Cisco ISE. Wireless troubleshooting experience and configuration of Cisco 9800 WLC Considerable knowledge and experience in setting up Cisco network components, specifically Layer 2 and Layer 3 switches, Nexus 9K Series Switches and Cisco Routers. Data knowledge Knowledge of protocols BGP, OSPF, EIGRP, STP, TRUNKS, VLANs, Port-Channel, Static routing, HSRP, VRRP, MST Networking topologies and protocols. Examples being MPLS, VRF, SIP, Traffic Shaping/ QoS, VPN Cisco command line Considerable knowledge and experience in VSS and VPC technology. Considerable knowledge and experience in NetFlow Analyzer, Citrix Netscalar Load Balancer, LANCOPE, Allot Packet Shaper. Exposure on Cisco 6500, 4500 and Nexus 9K switching platforms, Cisco 2900 and 3900 series routing platforms, Experience with ISE, Wireless 5508 5 to 9 years of experience in switching, routing and firewall. Familiarity with Data Centre environment and hosted deployments/cloud Experience of supporting clients remotely and face to face, along with experience of working with SIP providers Experience with Wireshark or other protocol analysers Excellent communication skills both written and verbal Must be flexible to work outside of business hours as per business requirements. Needs to be able to remain calm under pressure and ensure a logical thought process is maintained. Should have the ability to investigate complex WAN and Datacenter LAN issues in a multiproduct environment, Ability to handle complex network issues independently. Should have exposure to ITIL practices Strong vendor management skills needed Should have passion towards new trends in technology. Connect directly to 7401616946/ js001102065@techmahindra.com if the role matches your criteria.

Deep understanding of network protocols: SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical) Network Configuration Management: Configure and maintain network devices including routers, switches, access points, and firewalls according to established standards and best practices. Security Management: Implement and maintain basic network security configurations on devices, collaborating with security teams on advanced security measures Network monitoring: Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them Troubleshooting skills: Ability to analyze network traffic, diagnose issues using tools like ping, traceroute, and packet captures Wireless Network troubleshooting for Cisco, Aruba, Juniper ITIL Process – working experience of Incident, Change, Problem, Configuration management Working knowledge on DNS/DHCP/IPAM, Cloud Proxy. Product, tools experience: Experience with one or more of network products: Routers and Switches (Cisco, HPE – Juniper Aruba, Fortinet, Arista) SDWAN – Viptela, Silver peak, Versa, Aryaka Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now Understanding of network Load balancers F5, NetScaler, VMware AVI etc Show more Show less

The Company: Cognex Corporation With more than four hundred patents and the largest team of industrial machine vision experts anywhere in the world, Cognex has set the standard for innovation in the machine vision industry. But our innovation goes beyond technology, we are also known for the creative programs we have designed to recognize and reward the employees whose efforts keep us at the top of our field. Our ‘Work Hard, Play Hard, Move Fast’ culture is challenging, stimulating, and rewarding. As we continue our successful journey, we are looking to add more talented, innovative, and resolute individuals to our team. So, if you are someone who enjoys work because of the sense of accomplishment that it gives you, and if you want to be part of a high impact team working for a financially strong, global company that is the leader in the machine vision industry, then contact us, because working at Cognex is not just a job….it’s a passion! The Team: Our energized and talented global IT team thrives on technology and challenging requirements. We are chartered to find, design, and implement technologies to scale Cognex towards its path to grow our business to $2 billion in annual sales. IT is headquartered in Natick, MA and the IT Global Operations team has members in the Americas, Europe and Asia. The Role: As we continue our journey in implementing best-of-bread technologies to support company growth and align our technologies to support business processes and demands, we are migrating our existing ITSM platform to ServiceNow. As the ServiceNow Admin, your primary role will be to perform the day-to-day administration of the platform. You will maintain the stability and usability of the platform, manage support for incidents, and manage upgrade planning and execution. Essential Functions Platform Maintenance : Ensure the stability and usability of the ServiceNow platform across production and non-production environments. Configuration : Set up and configure ServiceNow applications and modules according to business requirements. Customization : Develop custom scripts, workflows, and integrations using JavaScript, Web Services, HTML, and CSS. Incident Management : Handle incidents, problems, and change requests related to the ServiceNow platform. Data Management : Manage the Configuration Management Database (CMDB) and ensure data integrity using Visibility or equivalent methods. Familiarity with Integration Hub and Service Graph Connectors are highly desirable Upgrades and Patching : Perform regular updates, patches, and code migrations to keep the platform up-to-date. Documentation : Create and maintain process and knowledge documentation for team members and users. User Support : Provide technical support and training to end-users and other stakeholders. Knowledge, Skills and Abilities Knowledge: ServiceNow Platform: Deep understanding of ServiceNow architecture, modules, and functionalities. ITIL Framework: Familiarity with ITIL processes and best practices, particularly Incident, Problem, Change, and Configuration Management. Web Technologies: Knowledge of JavaScript, HTML, CSS, XML, and web services (REST/SOAP). Database Management: Understanding of relational databases and SQL. Integrations: Familiarity with integrations into other applications like SolarWinds, Intune, Teams, etc. Skills: Technical Skills: Proficiency in scripting languages (JavaScript), web development (HTML/CSS), and integration technologies (REST/SOAP). Problem-Solving: Strong analytical skills to troubleshoot issues and optimize workflows. Project Management: Ability to manage projects, prioritize tasks, and meet deadlines. Familiarity with Agile (Scrum) and Waterfall project management methodologies. Communication: Excellent verbal and written communication skills to interact with stakeholders and document processes. Abilities: Adaptability: Ability to quickly learn and adapt to new technologies and processes. Attention to Detail: Precision in configuring and customizing the platform to meet business needs. Team Collaboration: Ability to work effectively in a team environment and collaborate with cross-functional teams. Customer Focus: Strong focus on delivering high-quality service and support to end-users. Education and Work Experience A Bachelor’s degree in Computer Science, Information Systems, or a related field is often preferred. At least 3 years of experience with the ServiceNow platform. ITIL certification and ServiceNow Administrator certification are required. Additional ServiceNow training or certifications are highly desirable Configuration Management Database Common Services Data Model Performance Analytics Scripting in ServiceNow Proficiency in JavaScript, HTML, CSS, and familiarity with Agile/Scrum methodologies. Knowledge of IT service management (ITSM) and ITIL processes is also important. Show more Show less

We are looking for a skilled CMDB (Configuration Management Database) Developer to design, implement, and maintain CMDB solutions that ensure accurate and efficient IT asset and configuration management. The ideal candidate will have hands-on experience with ServiceNow CMDB , ITIL best practices, and integrations with various IT systems. Key Responsibilities: Design, develop, and maintain CMDB solutions to support IT asset and configuration management. Ensure data integrity, accuracy, and consistency within the CMDB by implementing robust data models and workflows. Develop custom scripts, automation, and integrations between CMDB and other IT systems (e.g., ITSM, ITOM, discovery tools). Work with IT teams to onboard new CI (Configuration Item) types , attributes, and relationships. Implement discovery tools (e.g., ServiceNow Discovery, SCCM, BMC Atrium) for automated population and reconciliation of CMDB data. Ensure compliance with ITIL best practices and organization-specific policies for configuration management. Develop and maintain CM DB reporting and dashboards to provide visibility into IT assets and dependencies. Identify and resolve data discrepancies, inconsistencies, and duplication within the CMDB.Provide technical guidance and documentation for CMDB architecture, workflows, and processes. Primary Skills Strong experience with CMDB platforms , especially ServiceNow CMDB or similar tools (e.g., BMC Atrium, IBM TADDM). Hands-on experience with CMDB architecture, data modeling, and relationship mapping . Proficiency in scripting languages such as JavaScript, PowerShell, or Python for automation and integration. Experience with REST/SOAP APIs for CMDB data ingestion and third-party integrations. Strong knowledge of ITSM, ITOM, and ITIL processes , particularly Configuration Management . Familiarity with discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium, SolarWinds) for automated CMDB population. Understanding of data governance, normalization, and reconciliation techniques. Experience with SQL or NoSQL databases for CMDB-related queries and reporting. Strong analytical and problem-solving skills. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist CMDB . Experience with cloud infrastructure CMDB integrations (AWS, Azure, GCP). Knowledge of networking concepts, IT asset management (ITAM), and security compliance . Experience with CMDB migration or large-scale data transformation projects . Education: Bachelors/Masters degree in Computer Science, Information Technology, or a related field.

Configure, manage, and troubleshoot routers, switches, and firewalls (Cisco, Juniper, etc.). Monitor network performance and ensure system availability and reliability. Implement and maintain routing protocols (e.g., OSPF, BGP, EIGRP). Manage VLANs, STP, trunking, and other Layer 2 technologies. Perform regular network maintenance and upgrades. Collaborate with IT teams to design and implement network solutions. Maintain documentation of network configurations, diagrams, and procedures. Respond to and resolve network incidents and service requests. Ensure network security through access controls, firewalls, and VPNs. Conduct network capacity planning and performance tuning. Primary Skills Strong knowledge of TCP/IP, subnetting, NAT, and DHCP. Hands-on experience with Cisco IOS/NX-OS or similar platforms. Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Wireshark). Certifications such as CCNA , CCNP , or equivalent are highly desirable. Strong analytical and problem-solving skills. Excellent communication and documentation abilities.

About Autozone AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 6,000 stores in the US, Puerto Rico, Mexico, and Brazil. Each store carries an extensive line of cars, sport utility vehicles, vans, and light trucks, including new and remanufactured hard parts, maintenance items, and accessories. We also sell automotive diagnostic and repair software through ALLDATA, diagnostic and repair information through ALLDATAdiy.com, automotive accessories through AutoAnything.com, and auto and light truck parts and accessories through AutoZone.com. Since opening its first store in Forrest City, Ark. on July 4, 1979, the company has joined the New York Stock Exchange (NYSE: AZO) and earned a spot in the Fortune 500. AutoZone has been committed to providing the best parts, prices, and customer service in the automotive aftermarket industry. We have a rich culture and history of going the Extra Mile for our customers and our community. At AutoZone you’re not just doing a job; you’re playing a crucial role in creating a better experience for our customers while creating opportunities to DRIVE YOUR CAREER almost anywhere! We are looking for talented, customer-focused people, enjoy helping others, and have the DRIVE to excel in a fast-paced environment! Position Summary AutoZone is seeking an experienced Cloud Network Engineer who will be responsible for the planning and deployment of AutoZone’s cloud network infrastructure. This engineer will plan, cost, upgrade, design, support and create new and enhanced hybrid cloud networks Key Responsibilities Engage in and improve the lifecycle of services, from inception and design, through deployment, operation and refinement. Build reusable designs and systems that promote scale, reliability, security and efficiency. Support the software and systems that manage the network, and function as technical, engineering and operational subject matter expert. Participate in on-call schedule with other members of the team providing third-tier support while solving complex issues. Support the deployment and lifecycle of IP telephony and conferencing solutions. Requirements Bachelor's degree in Computer Science, Engineering, or closely related field preferred. Minimum of 7 years of network engineering experience and 2-3 years of cloud network engineering experience required. (GCP experience is highly desirable). Hands-on experience regarding cloud networking (GCP preferred), understanding of core infrastructure/network services in the cloud, TerraForm, automation, logging/monitoring is required. Google Network certification is a big plus. Experience with multi-cloud and hybrid data center technologies. Experience with Cisco Networking (routers, switches, Meraki APs) infrastructure desirable. High level understanding of Cisco Viptela SD-WAN. Good understanding of Routing protocols like OSPF, EIGRP, BGP, TCP/IP, NAT and security protocols like TACACS/RADIUS Experience with network management systems such as Solarwinds, NetQoS Hands-on experience configuring, deploying, and maintaining Cisco-based networks Familiarity using virtual machines in a VMWare ESX environment Our Values An AutoZoner Always... PUTS CUSTOMERS FIRST CARES ABOUT PEOPLE STRIVES FOR EXCEPTIONAL PERFORMANCE ENERGIZES OTHERS EMBRACES DIVERSITY HELPS TEAMS SUCCEED Show more Show less

The Opportunity Avantor is looking for a dynamic, forward-thinking, and experienced Sr. Engineer - Global Networking, who will be responsible for delivering results against some of the most complex business and technology initiatives. This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation – let’s talk! Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Description Helps design, document, build, deploy and support complex compute solutions in support of enterprise application development and production teams. Identifies and recommends configuration improvements, process improvements, automation opportunities, and upcoming technologies. Provides next level of support, training and mentors for administration team members. Configures disaster recovery software for local and global DR scenarios. Collaborates with other teams to resolve technical problems. Works with manager to resolve client issues. Helps configure and migrate clients to public cloud services. Plans, schedules and installs system upgrades and patches. Adheres to and complies with company change management processes. Supports manager in streamlining processes for enterprise level service delivery. Integration of new technologies to improve service offerings and better support the business. Performs other duties as assigned Experience with unified computing solutions (Cisco UCS) is a plus Experience supporting VMWare clusters, experience creating VMWare clusters is a plus Experience configuring and troubleshooting backup solutions, TSM is a plus Experience with storage platforms, including SAN and NAS Experience with VDI/Citrix is a plus Experience with agile development is a plus MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Network Monitoring: Monitor the Network health of Data Centers, high priority sites and remote Avantor sites. Network operations: Work closely with multiple internal teams and end users in resolving any network issues reported globally. Work with vendor: Work with Internet Service providers and data center management teams in monitoring, resolving and following up on issues reported. Handle Escalation: Take care of escalations from the Level 1 teams. Network Standard: Be a lead in analyzing the current network setup and improve them to meet the standards. Next-Gen Network: Utilize the Network Expertise in improvising the Avantor`s Network Infrastructure to be next-gen. Lead Technical Support: Optimize and make a positive employee support experience. Partner with Security & Compliance: Drive core security and compliance projects to ensure we're protecting our information assets Excel at communication: Be a clear & timely communicator to our associates & leadership, about the state and strategy of Core IT Services & Operations QUALIFICATIONS (Education/Training, Experience And Certifications) Bachelor’s degree or equivalent experience Minimum 3 years’ experience working with information technology, with emphasis on wide area data networks Experience in large network environments (more than 1,000 employees & 50+ sites). Experience dealing directly with major telecommunication carrier(s) and outsourcing service provider(s) Familiarity with wide area data network environment is a plus. CCNA or other advanced network and infrastructure professional certifications preferred KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently) Skills: Thorough understanding of technology as it relates to telecommunications & data communications, data centers, network architecture, security, and troubleshooting. Must have worked on Monitoring and Supporting internal/external customer networks. Must have excellent troubleshooting skill. Good experience with Networking products of Cisco, F5, Palo Alto, Viptela, Meraki, and Aruba. Very good understanding of service provider and telecommunications carrier business. Good experience with Monitoring tools such as SolarWinds, and IP address Management. Good communication skill required to work with internal/external customers of Avantor. Additional qualities: Desire to focus on and please the customer, ability to understand requests from the customer’s point of view Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd Party Non-solicitation Policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation Show more Show less

Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Overall 10+ years of experience in Networking Architect, deploy, and manage enterprise network infrastructures, focusing on high availability, security, and compliance. Configure and maintain Routing & Switching solutions using Cisco Catalyst, Nexus, ISR, and ASR. Implement advanced WAN, LAN, and Data Center networking solutions across global HSBC locations. Manage and optimize BGP, OSPF, EIGRP, MPLS, VXLAN, SD-WAN, SD access and QoS to ensure seamless global connectivity. Working knowledge of Sonic or any white boxing Network solution. Troubleshoot complex network issues across multiple HSBC business units. Utilize tools like Cisco DNA Center, SolarWinds, Splunk, and Wireshark for real-time network monitoring and optimization. Conduct network risk assessments, audits, and ensure compliance with HSBC’s security policies and regulatory requirements. Knowledge and Develop Infrastructure as Code (IaC) solutions using Terraform, Ansible, and Python for automated network provisioning. Work in an Agile environment, contributing to Scrum or Kanban teams for iterative network deployments Requirements To be successful in this role, you should meet the following requirements: Networking Expertise: Deep knowledge of Cisco Routing & Switching (CCNP/CCIE preferred). Protocols & Technologies: Strong hands-on experience with BGP, OSPF, EIGRP, STP, HSRP, VRRP, MPLS, VXLAN, SD-WAN. Security & Compliance: Experience with firewalls, NAC, and Zero Trust security models. Monitoring & Troubleshooting: Experience with Cisco DNA, Sevone, HPNA, Netscout, Wireshark. Knowledge of Dev-ops tools like Python, Ansible, Terraform, Git etc Certifications (Preferred): CCNP, AWS Networking, Cisco Devnet You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist In this role, you will: Overall 07+ years of experience in Networking Architect, deploy, and manage enterprise network infrastructures, focusing on high availability, security, and compliance. Configure and maintain Routing & Switching solutions using Cisco Catalyst, Nexus, ISR, and ASR. Implement advanced WAN, LAN, and Data Center networking solutions across global HSBC locations. Manage and optimize BGP, OSPF, EIGRP, MPLS, VXLAN, SD-WAN, and QoS to ensure seamless global connectivity. Troubleshoot complex network issues across multiple HSBC business units. Utilize tools like Cisco DNA Center, SolarWinds, Splunk, and Wireshark for real-time network monitoring and optimization. Conduct network risk assessments, audits, and ensure compliance with HSBC’s security policies and regulatory requirements. Knowledge on Infrastructure as Code (IaC) solutions using Terraform, Ansible, and Python for automated network provisioning. Work in an Agile environment, contributing to Scrum or Kanban teams for iterative network deployments Requirements To be successful in this role, you should meet the following requirements: Networking Expertise: Deep knowledge of Cisco Routing & Switching (CCNP/CCIE preferred). Protocols & Technologies: Strong hands-on experience with BGP, OSPF, EIGRP, STP, HSRP, VRRP, MPLS, VXLAN, SD-WAN. Security & Compliance: Experience with firewalls, NAC, and Zero Trust security models. Monitoring & Troubleshooting: Experience with Cisco DNA, Sevone, HPNA, Netscout, Wireshark. Knowledge of Dev-ops tools like Python, Ansible, Terraform, Git etc Certifications (Preferred): CCNP, AWS Networking, Cisco Devnet You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

Role: Senior Linux Admin Experience: 5-15 years Job Type: Fulltime Location: Hyderabad, India Job Title: System Admin/Linux Admin- Linux CentOS / Rocky Linux / Alma Linux,Ansible · Good verbal and written communication skills to be able to clearly & effectively communicate with clients based out of the US / Europe / India. · Should possess a good knowledge in the Linux Administration to be able to tackle L1 & L2 tickets. And a hands-on & recent experience in installing, configuring, and maintaining RHEL or RHEL based distros like CentOS / Rocky Linux / Alma Linux is a must. · Should possess a good knowledge & have hands-on experience in setting up local file systems(ext4, XFS etc), shared file systems (NFS etc) and maintaining them including troubleshooting all the issues related to them. Should possess good knowledge in Linux file permissions. · Should possess a good knowledge in Linux networking, including setting up network interfaces, routing, firewall (iptables) for various scenarios and be able to troubleshoot any network issues at OS level. · Should have a good knowledge in Linux / Unix user management, local / LDAP / NIS etc and how to integrate external user databases like AD with Linux. · Should possess a good knowledge & hands-on experience in Ansible & scripting (bash or python). · Should have hands-on experience with any monitoring tools like zabbix, prometheus, solarwinds etc and ticketing tools like JIRA, github / gitlab issues etc. · Should possess the ability to understand new concepts & technologies quickly and should also have good troubleshooting & analyzing skills to work with minimum supervision. · Should possess a basic understanding of version control systems like Git & git repo hosting websites like GitHub. And should also have a basic understanding of DevOps concepts & DevOps tools like Jenkins / GitLab. · Should possess at least a basic knowledge & some exposure at workplace to at least one of the major cloud service providers (AWS / Azure / GCP). · Should be willing to explore & learn new technologies as per the projects' requirements and come up with suggestions / solutions for the issues at hand. · Should be willing to work flexible hours & contribute to the improvement of processes within the team and to be a team player. Job Type: Full-time Pay: ₹9,646.90 - ₹46,622.88 per month Experience: AWS: 5 years (Preferred) Redhat: 5 years (Preferred) Work Location: In person Speak with the employer +91 7799816682

Customer Name: JCB Location: Faridabad, Ballabhgarh Domain: Network & Security Level (L1/L2/L3): L3 Required Relevant Domain Experience: 8 or 8+ Years Job Type (Onsite/Remote): Onsite Shift details: As per client/business requirement Qualification B.E. / Diploma / BSc IT / BCA / MCA / BTech (No education gap, Full time) Certifications Preferred CCNA or equivalent networking certification (Mandatory) ITIL Foundation (Optional) Specific Remarks/Requirement by Customer: Hands-on experience in routing, switching, firewalls, VPNs, Wireless and network security appliances. Role Purpose We are seeking a skilled L3 Network Engineer to support and manage our client's network infrastructure. The ideal candidate will have strong hands-on experience with routing, switching, wireless management, network troubleshooting, and ensuring resolution of the network related issues. Job Responsibilities Provide technical-level support for network, incidents and requests, ensuring swift resolution of issues. Monitor and maintain network infrastructure, including routers, switches, wireless, VOIP and Firewall. Troubleshoot and resolve network connectivity issues, ensuring minimal downtime. Assist in the configuration and management of network devices and security appliances. Perform vulnerability assessments and risk analysis to identify security gaps and mitigate risks. Provide support for audits, assessments, and other security-related compliance requirements. Collaborate with other IT teams to ensure seamless integration of new systems and technologies. Respond to and resolve network related incidents within agreed SLAs. Maintain accurate network documentation and ensure it’s up to date. Participate in periodic on-call support for network issues as required. Technical Skills/Knowledge Requirement Strong hands-on experience with switches and wireless (Cisco, Cisco Meraki & Cisco CUCM) – Must Good knowledge of switching and routing protocols – Must VPN (IPSec / SSL) Setup And Troubleshooting – Preferred Experience with Aruba Wi-Fi controllers and access points – Must Network Monitoring Tools (SolarWinds, OpsRamp, Wireshark,) – Preferred Basic scripting knowledge (Python / Bash / PowerShell) – Added advantage Knowledge of ITIL processes and ticketing tools (ServiceNow, Symphony) – Preferred Show more Show less

Hiring: NOC Operations Engineer | Location: Noida (Hybrid) | Candidates must be open to rotational shifts . We are looking for professionals with 25 years of experience in network/server monitoring and IT infrastructure support . Key skills: LogicMonitor, Dynatrace, AWS CloudWatch, Excel, ticketing tools, basic networking(TCP/IP, DNS, VPN) . Responsibilities include real-time system monitoring, incident detection, basic troubleshooting, log analysis , and collaboration with internal teams/vendors to ensure system uptime. Work with a US-based global IT services firm with presence in 10 countries.

Role Overview We are looking for an experienced and proactive Problem Manager manage the problem management process in a large, high-tech enterprise. The Problem Manager will be responsible for identifying, analyzing, and resolving recurring issues by conducting Root Cause Analysis (RCA), implementing long-term fixes, and delivering training to improve operational excellence. This role also involves continuously improving the problem management process, deploying best practices across the organization, and collaborating with global teams to drive service reliability and stability. This role closely collaborates with the Problem Management Process Owner. Key Responsibilities Problem Management Process Manage the end-to-end problem management process, ensuring all problems are logged, investigated, and resolved. Establish and maintain policies and procedures for effective problem management, adhering to ITIL/ITSM best practices. Collaborate with incident and change management teams to ensure a seamless flow of information and resolution. Root Cause Analysis (RCA) Lead Root Cause Analysis (RCA) for major incidents and recurring issues to identify underlying causes. Drive the implementation of permanent solutions to prevent future occurrences of known issues. Ensure accurate and timely documentation of RCA findings, action plans, and resolutions in the problem management system. Follow up on RCA action items to ensure successful completion and closure. Training and Knowledge Sharing Develop and deliver training programs for teams to promote awareness of the problem management process and RCA methodologies. Provide coaching to technical teams on identifying and addressing recurring issues effectively. Build and maintain a knowledge base of known problems, workarounds, and solutions. Proactive Problem Identification and Prevention Analyze incident trends, system performance data, and other inputs to identify potential problems proactively. Work with operations, and other stakeholders to implement preventative measures and improve system reliability. Develop metrics and reports to track the effectiveness of problem management efforts and identify areas for improvement. Process Improvement & Deployment Continuously evaluate and improve the problem management process to increase efficiency and effectiveness. Ensure alignment of the problem management process with business objectives and operational needs. Collaboration & Communication Collaborate with cross-functional teams, including operations, and global technical service desk, to address complex problems. Act as a central point of contact for problem management-related inquiries and escalations. Provide regular updates and reports to leadership on problem trends, root causes, and resolution progress. Qualifications Required: Proven experience (5+ years) in problem management in a large-scale high-tech enterprise environment. Strong understanding of ITIL/ITSM frameworks, with expertise in the problem management process. Demonstrated experience conducting Root Cause Analysis (RCA) and implementing long-term fixes. Familiarity with ITSM tools (e.g., ServiceNow) and data analysis tools. Excellent analytical, problem-solving, and decision-making skills. Exceptional communication and presentation skills for interacting with technical and non-technical stakeholders. Preferred ITIL v4Certification (Intermediate or higher). Experience in automation and predictive analysis for proactive problem management. Knowledge of monitoring tools (e.g., Splunk, SolarWinds, Zabbix) and incident management systems. Experience working in agile or DevOps environments. Key Attributes Proactive and Analytical: Anticipates issues, identifies patterns, and takes initiative to address recurring problems. Collaborative Manager: Works effectively with diverse teams and drives accountability for resolving problems. Detail-Oriented: Ensures thorough documentation and follow-up on RCA findings. Continuous Improver: Strives to enhance processes and share knowledge across the organization. What We Offer A challenging and impactful role in a global high-tech enterprise. Opportunities to drive meaningful improvements in service reliability and operational efficiency. Competitive compensation and benefits package. Access to professional development and certification opportunities. If you’re passionate about solving complex problems, improving processes, and driving operational excellence, we invite you to join our team and make a significant impact! More information about NXP in India... Show more Show less

Role Overview We are seeking a proactive and experienced (Major) Incident Manager to oversee and manage the end-to-end incident management process in a dynamic, large-scale high-tech enterprise environment. The Incident Manager, together with a team of ITSM experts, will be responsible for handling major incidents, ensuring swift resolution, root cause identification, and driving continuous improvements to minimize service disruptions and optimize response processes. This role demands excellent coordination skills, the ability to work under pressure, and a strong commitment to 24/7 incident resolution and process improvement. Key Responsibilities Incident Management Manage the incident management lifecycle, from identification to resolution, ensuring adherence to SLAs and minimizing business impact. Manage major incidents (P1/P2) with urgency, coordinating cross-functional teams to restore services as quickly as possible. Act as the central point of communication for all stakeholders during incidents, providing regular updates on status, impact, and resolution timelines. Ensure accurate documentation of incidents, including root cause analysis (RCA) follow up and post-incident reports. 24/7 Coverage Together with the Operations Command Center team, provide 24/7 support for incident response, including on-call responsibilities as part of a rotational schedule. Proactively monitor high-priority services and potential risks, taking preventative action where necessary. Develop and maintain escalation procedures to ensure critical incidents receive appropriate attention. Process Optimization & Improvement Continuously analyze the incident management process to identify opportunities for efficiency, speed, and accuracy improvements. Collaborate with problem management teams to address recurring incidents and implement permanent solutions. Deploy process enhancements to improve metrics like First Time Resolution and MTTR, KPIs, and dashboards to measure incident management performance. Collaboration & Leadership Foster strong relationships with internal teams (Global Technical ServiceDesk, Level 2 operations, Project teams, etc.) and external vendors to ensure streamlined communication during incidents. Drive incident-related meetings, including war rooms, service reviews, and RCA sessions. Train and mentor Operations Command Center team members and stakeholders on incident management best practices. Qualifications Required: Proven experience (5+ years) in incident management within a large-scale, high-tech enterprise environment. Strong understanding of ITIL/ITSM frameworks and processes. Experience managing major incidents (P1/P2) and coordinating resolution efforts across multiple teams. Familiarity with monitoring tools (e.g., Splunk, SolarWinds, Zabbix) and ticketing systems (e.g., ServiceNow, Jira). Strong leadership, decision-making, and problem-solving skills, with the ability to remain calm under pressure. Exceptional communication skills for liaising with both technical and non-technical stakeholders. Preferred ITIL v4 Certification (Foundation or higher). Experience with cloud environments (AWS, Azure) and DevOps methodologies. Understanding of automation tools and processes for proactive incident management. Key Attributes Proactive Mindset: Anticipates and addresses potential issues before they escalate. Analytical Thinker: Identifies patterns in incidents and proposes systemic improvements. Team Player: Works collaboratively with diverse teams to achieve swift resolutions. Customer-Focused: Prioritizes service availability and business continuity. What We Offer A dynamic, fast-paced work environment in a leading high-tech enterprise. Opportunities for professional growth and certifications. Competitive salary and benefits package. Work-life balance with rotational shifts and on-call support schedules. If you are passionate about driving efficient incident resolution and continuous improvement in a 24/7 operational environment, we invite you to apply and become a key part of our team! More information about NXP in India... Show more Show less

We’re Hiring: Head of IT – Infrastructure & Hardware Operations Location: Udaipur, Rajasthan Immediate Joiners Preferred Apply Now: hr@narayanseva.org Are you an expert in IT infrastructure, hardware systems, and network architecture? Join us to lead and scale the backbone of technology across our growing organization! 🔹 Key Responsibilities Lead planning and execution of organization-wide IT hardware infrastructure. Manage servers, workstations, LAN/WAN, structured cabling, UPS systems, and surveillance hardware. Ensure secure, reliable, and scalable IT infrastructure and power connectivity. Supervise IT support teams and oversee vendor management, procurement, and lifecycle of hardware assets. Maintain comprehensive IT documentation and report to senior leadership. Lead IT infrastructure planning for new offices/facilities—collaborate with architects, engineers, and facilities teams. Design and execute server rooms, power distribution, cabling layouts, and HVAC for IT operations. Oversee deployment of surveillance systems (CCTV), access control, firewall, and backup systems. Ensure seamless setup of LAN, WAN, fiber, and wireless connectivity from day one. Define and standardize hardware deployment, cabling, data/power connectivity, and redundancy practices. Ensure future-ready, scalable infrastructure that supports long-term organizational growth. Develop implementation timelines, checklists, and conduct compliance audits before go-live. 🔹 What You’ll Need ✔️ 12–15 years’ experience in IT infrastructure roles (5+ years in leadership) ✔️ Strong technical expertise in servers, networks, endpoint systems, and facility-based IT setups ✔️ Bachelor’s in IT/Computer Science (Master’s preferred) ✔️ Certifications such as CompTIA, CCNA/CCNP are a plus 🔹 Tech Stack & Tools • Cisco, HP, Dell systems • LAN/WAN, UPS, CCTV, biometric access • SolarWinds, PRTG, asset management platforms • ISO/IEC 27001, ITIL-compliant operations 📧 Send your CV to: Hr@narayanseva.org 🔁 Share within your network to help us find the right fit! Show more Show less

Seeking a Network SME with 4–6 years of experience to design, implement, and govern network infrastructures. Must ensure compliance, security, and performance of network systems across the enterprise. Required Candidate profile Experienced Network SME with expertise in network architecture, governance, and security. Skilled in Cisco/Juniper devices, compliance frameworks, and incident resolution.

Mizuho Global Services India Pvt. Ltd. Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS. Know more about MGS: https://www.mizuhogroup.com/asia-pacific/mizuho-global-services What’s in it for you? o Immense exposure and learning o Excellent career growth o Company of highly passionate leaders and mentors o Ability to build things from scratch Position: Monitoring Analyst- Officer 1 Location : Chennai We are seeking a proactive and detail-oriented L0 Monitoring Analyst to provide 24x7 monitoring and first-level support for IT infrastructure, applications and services. This role serves as the first line of defense in identifying and escalating systems issues, ensuring the smooth and uninterrupted functioning of business-critical systems. Key Responsibilities: · Perform real-time monitoring of servers, network devices, applications, jobs and services using monitoring tools (e.g. JP1, Solarwinds, Nagios, Zabbix, SCOM, Appdynamics, Dynatrace, OpsRamp). · Identify, acknowledge and log alerts, events and anomalies · Escalate incidents to L1/L2 support teams based on defined SOPs and severity · Perform basic health checks and validations as per runbooks · Track and update incident tickets in ITSM tools · Perform initial triage of alerts (e.g. service restarts, disk clean-up commands if permitted). · Document incidents, actions taken, and resolution/escalation steps · Communicate with on-call engineers and shift leads for follow-up or escalations · Ensure monitoring dashboards and tools are operational and report any issues · Provide shift-wise handover updates and contribute to incident reviews Required Skills: Basic understanding of IT infrastructure (servers, OS, networks, applications) Hands-on experience in monitoring tools and ticketing systems must have. Good communication skills and ability to follow SOPs Ability to work 24x7 rotational shifts (including weekends and holidays) Strong attention to detail and sense of urgency Requires candidates to Work from Office. Preferred Qualifications: 2-4 years of experience in IT monitoring or helpdesk roles Exposure to ITIL processes (Incident, Event, Change Management) Certification in basic IT/Networking (e.g: CompTIA A+, ITIL Foundation, CCNA) is a plus. Address: Chennai Location Mizuho Global Services India Private Limited, 16th Floor, Tower-B Brigade, World Trade centre, 142, Rajiv Gandhi Salai, OMR, Perungudi, Chennai, Tamil Nadu 600096. Show more Show less

Job Description Candidate Specification: Candidate with minimum 2+ years of experience in IT monitoring or helpdesk roles with mandate skills monitoring tools, network operation center Candidate must have basic understanding of IT infrastructure (servers, OS, networks, applications) Hands-on experience in monitoring tools and ticketing systems must have. Ability to work 24x7 rotational shifts Requires candidates to Work from Office. Job Description Perform real-time monitoring of servers, network devices, applications, jobs and services using monitoring tools (e.g. JP1, Solarwinds, Nagios, Zabbix, SCOM, Appdynamics, Dynatrace, OpsRamp). Identify, acknowledge and log alerts, events and anomalies Escalate incidents to L1/L2 support teams based on defined SOPs and severity Perform basic health checks and validations as per runbooks Track and update incident tickets in ITSM tools Perform initial triage of alerts (e.g. service restarts, disk clean-up commands if permitted). Document incidents, actions taken, and resolution/escalation steps Communicate with on-call engineers and shift leads for follow-up or escalations Ensure monitoring dashboards and tools are operational and report any issues Provide shift-wise handover updates and contribute to incident reviews Skills Required RoleL0 Monitoring Analyst- Chennai/ Mumbai Industry TypeITES/BPO/KPO Functional Area Required Education B. Tech Employment TypeFull Time, Permanent Key Skills HELP DESK NETWORKING Other Information Job CodeGO/JC/328/2025 Recruiter NameAckshaya Show more Show less

As the Service Manager - Service Desk , you will act as the key technical contact for all Service Desk escalations and support delivery. You will be aligned with the client’s Technology Infrastructure team - bringing values of excellence, accountability, and service-first thinking to the forefront. Key Responsibilities Serve as the subject matter expert and escalation point for all remote IT support activities involving Network, Audio-Visual (AV), Print services, and Telephony infrastructure. Manage the lifecycle of service requests within SLA parameters, including documentation, tracking, escalation, and status updates. Provide Tier 2 escalation support for Remote Building Technology issues. Troubleshoot and resolve network issues (e.g. VLAN, SSID, IP allocation), AV hardware/software, and enterprise print systems like Everyone Print. Collaborate closely with internal and external support teams to escalate issues as required, ensuring resolution within OLA/SLA timelines. Support onboarding and integration of vendor teams to ensure a seamless support experience for end users. Contribute to client-aligned IT projects and ensure successful execution as per scope and training. Create, update, and maintain knowledge base articles, SOPs, and process documentation. Who We’re Looking For Minimum of 3 years' experience in Service Desk or IT support leadership or equivalent, ideally in a global/multi-location environment. Bachelor's degree in information technology, Computer Science, or related field. Strong interpersonal, communication, and stakeholder management skills. Comfortable working in dynamic, evolving environments with a proactive and analytical mindset. Knowledge of ITIL processes and a commitment to high-quality service delivery. Flexibility to work outside regular hours during planned maintenance, outages, or escalated incidents including weekends and holidays. Preferred Experience and Certifications Hands-on experience with network technologies and wireless vendors such as Cisco, Ruckus, or Mist. Familiarity with network monitoring tools like Zabbix, SolarWinds, or LogicMonitor. Exposure to automation tools and scripting is a plus. Certifications preferred: JunOS, Cisco IOS, or Ruckus product proficiency ITIL Foundation v3 or v4 Valid Network Fundamentals certificate Working knowledge of Salesforce and Jira Show more Show less

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600