SME - Quality Assurance

We are seeking a detail-oriented Quality Analyst to join our team. The ideal candidate will be responsible for evaluating, analysing, and improving quality standards across our operations while ensuring compliance with industry regulations and company policies. This role is critical in identifying process inefficiencies and implementing solutions that drive continuous improvement.

What this job involves

• Analyze quality and performance data to support operational decision-making and identify process inefficiencies
• Create and revise procedures, checklists, and job aids to reduce errors and enhance operational efficiency
• Develop and maintain comprehensive quality assurance procedure documentation
• Provide regular updates to team leadership and Client Finance team on quality metrics, highlighting consistency problems or production deficiencies
• Deliver detailed reports on quality metrics to senior management to enable informed decision-making regarding process improvements
• Collaborate with cross-functional teams to develop and implement targeted solutions for identified quality issues
• Record findings of inspection processes and work with the quality team to implement corrective actions
• Ensure compliance with regulatory requirements through meticulous documentation review and accurate record maintenance
• Monitor and audit activities of workers on production lines and shipping/receiving departments
• Compare quantity, quality, and labeling of customer orders to verify accuracy and completeness
• Enhance customer satisfaction by addressing and resolving quality-related complaints in a timely manner

Sounds like you To apply, you need to have:

Employee Specifications

• Bachelor's degree
• 5-8 years of experience in quality assurance or quality control
• Strong analytical skills with proficiency in data analysis and reporting
• Excellent attention to detail and problem-solving abilities
• Knowledge of quality management systems and industry standards
• Proficiency with quality management software and Microsoft Office Suite
• Outstanding communication skills, both written and verbal
• Ability to work independently and as part of a team

Performance Objectives

• Works within established procedures with a moderate degree of supervision
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions