418 Shrinkage Jobs - Page 4

Role & responsibilities Lead and manage a team of WFM Analysts, Planners, and Real-Time Analysts. Develop and maintain short-term and long-term forecasting models based on historical data, business inputs, and seasonality. Create efficient staff schedules that balance employee preferences, business needs, and service level targets. Monitor real-time performance and take proactive steps to mitigate staffing or service disruptions. Analyze WFM metrics (AHT, shrinkage, occupancy, adherence, etc.) and provide actionable insights to operations leaders. Coordinate with Operations, HR, and Training to manage hiring plans, onboarding, and attrition impacts. Ensure WFM systems and tools are effectively utilized and recommend improvements where needed. Produce and present regular performance reports and strategic staffing plans to senior leadership. Ensure compliance with labor laws, company policies, and scheduling fairness. Support business continuity planning and incident management from a staffing perspective. Preferred candidate profile Bachelors degree in Business, Operations Management, Statistics, or a related field. MBA or equivalent is a plus.5+ years of experience in Workforce Management, including 2+ years in a managerial or lead role. Strong knowledge of WFM tools (e.g., NICE IEX, Verint, Genesys, Teleopti, Aspect). Experience in a high-volume contact center or service environment. Analytical mindset with strong Excel and data visualization/reporting skills (e.g., Power BI, Tableau). Excellent communication, leadership, and stakeholder management skills. Ability to work under pressure and adapt in a fast-paced environment.

Role: Operations Manager Experience: 8+ years Shift: 24/7 Location: Pune Note: Only female candidates are preferred. Must be a Manager on papers or tenure Deputy Manager Only looking for candidates with International BPO (Voice) experience. Immediate Joiners only. Key skills & knowledge: Ability to handle ad-hoc client requests. Ability to prepare and present reviews to the clients. Ability to work with teams and identify possible innovation opportunities that can be implemented to augment the existing process/systems /tools and make a suggested pitch to the client. Keep the highest level of sense check on the mental wellbeing of the staff and work with the concerned teams to improve wellness strategies, both with the client as well as with internal teams Expertise to lead and guide any new incubation projects being driven by the client, as well as internally. Green belt certification - highly desirable Action Oriented, Integrity and Trust, Perseverance Problem Solving, Drive for results and leadership skills. Managing & measuring work Ability to handle pressure. Very good finance and accounting skills Problem solving, analytical and data entry mastery. Excellent verbal and written communication skills Strong external and management reporting skills Contact: Sam - 7982371791 Email: Sam@hiresquad.in

Job Title: Department Manager – Retail Fashion Store Location: [Specify Store Location] Reports to: Store Manager / Area Manager Job Purpose: The Department Manager is responsible for overseeing the daily operations of a specific department within the fashion retail store. The role ensures excellent customer service, effective team management, visual merchandising standards, and achievement of sales targets. Key Responsibilities: Sales & Profitability Drive departmental sales and meet/exceed targets and KPIs. Analyze sales data to identify opportunities for growth. Manage stock levels, markdowns, and inventory to maximize profit. Customer Experience Ensure exceptional customer service is delivered at all times. Handle escalated customer queries or complaints professionally. Build and maintain strong relationships with customers. Team Management Recruit, train, motivate, and coach team members. Plan and organize staff schedules, ensuring adequate coverage. Conduct performance appraisals and provide constructive feedback. Visual Merchandising & Store Standards Maintain high visual merchandising standards as per brand guidelines. Ensure the department is clean, organized, and replenished at all times. Execute promotions, pricing, and signage accurately. Operations & Compliance Ensure adherence to company policies and procedures (cash handling, health & safety, loss prevention). Monitor shrinkage and implement measures to reduce stock loss. Support store-wide initiatives and collaborate with other departments.

Hiring 'Assistant Manager - BPO Operations' at Vadodara Greetings from Baroda Global Shared Services Ltd. Job details Company: Baroda Global Shared Services Ltd. (BGSS) Job location: Vadodara (GJ) Position: Assistant Manager - Operations Job type: Permanent Work Mode: Work From Office Salary: Upto Rs.5 LPA Job description Supervise, coach and develop team of associates to ensure efficiency of the department, satisfaction of customers and clients, and to maximize team performance Actively manage performance; identify training needs and provide post-training support Distribute assignments and coordinate work activities Perform other leadership duties such as ensuring time worked is approved and entered on time, performance reviews are conducted and new staff are recruited on time Engage with Internal & external stakeholders to improve quality of service on Cost, Quality, & Turn Around Time Design and implement operational strategies to drive growth, improve customer satisfaction, and maximize operational efficiency Collect, analyse, and interpret data to identify key performance indicators (KPIs) and measure operational effectiveness Preferred candidate profile Education: Any Graduate Experience: Min. 3 to 6 years of relevant experience in handling in BPO operations Ready to relocate to Vadodara (Gujarat) Immediate joiner Interested candidates who find themsevles suitable for this job opening, can their shared their updated resumes to: kapil.gautam@bgss.in and harshavardhan.date@bgss.in Mail subject line: " Applying for Asst. Manager - BPO Operations | Vadodara"

Role & responsibilities : Meeting services delivery metrics for the team. Data Analysis to increase efficiency of team. Review Performance reports and dashboards to identify areas of improvement and improve the performance with regular feedback Translating corporate goals into functional and individual goal. Conducting team building sessions and providing constructive and actionable direction. Coaching and developing existing employees Training Development for new lines Work closely with operations Manager on process improvement Collecting customer feedback and market research to share constructive suggestion with client. Should have in depth understanding of customer service. Prepare daily/ weekly/ monthly reports for the line of business aligned. Preferred candidate profile : Graduate Minimum 1 year TL Experience in International CC Interested candidates can share their resume on this mail id : rozy.rozy1@teleperformancedibs.com

Role: Team Lead Exp : Min 2+ yrs exp in Team Lead Skills : Must have exp in inbound process/ Customer support Loc : Chennai Sal : Max 6 .5 LPA Shifts : Rotational shifts and Rotational week off Immediate joiner Regards, Sowmiya HR 9600445623

Designation: Team Leader, Operations Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote CNX values- walk the talk and lead by example Exercise independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal. Key Skills & knowledge: Graduation in related field with one to three years of relevant experience preferred (Banking – credit card preferred) Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Prior experience in the Credit card domain - preferred. Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Call Apoorva 9986600010

Team Lead Minimum 2-3 years of experience in a Team Leader role in the BPO/KPO sector. Strong analytical mindset with experience in tracking and interpreting team metrics. #Rotational Shift #Gift City Gandhinagar #6 LPA #5 days work-week

GREETINGS FROM ALLSEC TECHNOLOGIES LTD Hiring for BPO TEAM LEADER Looking for an Immediate Joiners(Both Male & Female can apply) 1+ years of Experience into BPO Outbound/Inbound Candidates can apply Qualification: Any Graduation Salary : Decent hike on previous salary Languages: English + 2 South language is manadatory 6 days working /training with 1 rotational week off Gender: M/F applicable. General Shift :10am to 7pm. Experience: 1+ year experience into BPO Industry Age limit: 30 should have knowledge on KRA and KPIS Parameters Interested candidates can call to HR PRUTHVI - 9620664492 or share your Updated CV on same watsapp number

Greetings from Alldigi Tech We are hiring for Outbound Sales Team lead Requirements: Must have 2 Years TL experience from outbound sales background. Must be graduate. Must have knowledge on attrition formulas shrinkage formulas. Has to be good in operations matrix TL KRA/KPIs Must be able to push the team to achieve sales numbers. TL or SME exp is must. Package max 3.6 to 4.3 LPA based on their previous experience. Need immediate joiners. Shift & Timings Work from office 6days working, 1day rotational off Office located in Bangalore ( preferably who lives in Bangalore currently) Shifts - 10am-7pm Interested candidate can send their resume to tripti.g@allsectech.com HR Tripti 6001395054 (Whatsapp only)

HIRING!!! Location- Bangalore Position Overview: We are looking for a results-driven Team Lead for our Outbound Sales team. The ideal candidate will oversee outbound sales efforts, manage a team of sales representatives, and drive the acquisition of new customers, ensuring sales targets are met while maintaining high levels of customer satisfaction. Key Responsibilities: Team Management & Leadership: Lead, train, and motivate a team of outbound sales agents to achieve sales targets. Provide guidance, coaching, and feedback to enhance team performance. Sales Target Achievement: Ensure that the team consistently meets or exceeds sales goals, focusing on card acquisition, cross-selling, and upselling of products and services. Performance Monitoring & Reporting: Track team performance, provide regular updates, and prepare sales reports. Analyze sales metrics to identify areas of improvement and provide actionable insights. Customer Acquisition & Retention: Drive efforts to acquire new customers through outbound sales techniques (e.g., cold calling, follow-ups) while maintaining high-quality customer interactions. Attrition & Shrinkage Control: Monitor team attrition, implement retention strategies, and ensure minimal downtime and shrinkage. Maintain optimal scheduling to maximize productivity. Key Requirements: Experience: 2-4 years of outbound sales experience, with at least 1 years in a leadership role, preferably in the financial services or banking industry. Skills: Strong leadership, communication, and motivational skills. Ability to analyze sales data and performance metrics. Problem-Solving: Strong decision-making abilities and the ability to handle challenging situations effectively. Interested candidates can share their resume to Tripti 6001395054(Whatsapp only)

TEAM LEADER / ONLY FOR BANGALORE AND HYDERABAD / BANKING PROCESS / INTERNATIONAL BPO Must Have Exp into Team Leader for International BPO with Banking Process (Mandate) Must have Worked in to Banking Process Location - Bangalore , Hyderabad Only Graduates Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

TEAM LEADER / ONLY FOR BANGALORE AND HYDERABAD / BANKING PROCESS / INTERNATIONAL BPO Must Have Exp into Team Leader for International BPO with Banking Process (Mandate) Must have Worked in to Banking Process Location - Bangalore , Hyderabad Only Graduates Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Requirements of Team Lead for Domestic Voice Process Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry Required Candidate profile Must have 1+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Exp. Required Minimum 0 year and Maximum 3 year's last into International voice process (CUSTOMER SUPPORT) 24*7 Rotational Shifts 5 Days working Walkin Interview's For Fresher & Exp. - CTC upto 3 & 5.5 LPA Resp. Share Resume on - 9257669383 (Harsha) Perks and benefits Both way cabs Allowances Incentives

Role overview The Workforce Management (WFM) Assistant Manager plays a critical role in ensuring that an organization meets its business objectives through effective forecasting, capacity planning, scheduling, FTE calculation, and stakeholder management. This position demands a combination of analytical proficiency, strategic planning, and superior communication skills to align resources with business requirements. Responsibilities Forecasting Develop and maintain precise forecasting models to predict future demand and capacity requirements. Analyze historical data and market trends to accurately forecast future business needs. Collaborate with various departments to gather inputs and refine forecasts. Capacity Planning Design and implement capacity planning strategies to ensure optimal resource allocation. Monitor and adjust capacity plans in response to evolving business conditions and requirements. Collaborate closely with operations teams to balance workloads and resources efficiently. Scheduling Oversee the creation and management of detailed schedules to meet operational targets. Ensure that schedules are aligned with business goals and employee availability. Implement scheduling tools and techniques to enhance productivity and efficiency. FTE Calculation Utilize both linear methods and Erlang models to calculate FTE requirements with precision. Provide insights and recommendations based on FTE analysis to support decision-making processes. Perform regular reviews and updates of FTE calculations to align with business needs. Stakeholder Management Build and maintain robust relationships with key stakeholders across the organization. Communicate effectively with stakeholders to understand their needs and deliver appropriate solutions. Manage stakeholder expectations and ensure alignment with business objectives. Communication Exhibit excellent communication skills, both written and verbal, to convey complex information clearly and concisely. Prepare and present reports, analyses, and recommendations to senior management and other stakeholders. Facilitate effective communication channels within the team and across departments. Preferred candidate profile Experience with workforce management software and tools. Knowledge of industry best practices and trends in workforce planning and management. Leadership skills and the ability to mentor and guide junior team members. Adaptability and willingness to learn and implement new strategies and technologies. Early and immediate joiners will be preferred

Kindly share your resume on Janhavee.jadhav@poonawallafincorp.com Principle Accountabilities: To manage a team of sales Associates To control shrinkage and attrition of sales team Team Lead needs to monitor calls and provide regular coaching and mentoring to sales associates and track low performers in team. Need to ensure CMS reports related to team staffing, AHT etc are maintained. Track AUX adherence and ensure discipline is maintained within the team. Drive sales and ensure achieving the same Month on Month. Identifying training requirements within the team and getting the training conducted To work on overall team development Desired Profile: Graduate/Postgraduate in any stream 2-3 years experience in Sales (Preferably for lending products) Excellent communication skills (verbal and written) Should be aware about lending concepts. Should have good interpersonal skills. Self-motivated and a self-starter Should have good knowledge of MS office. Should have good presentation skills. Should have problem solving and decision-making skills

MUST have 2yr Senior Manager Operationon paper from BPO Industry Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Work From Office-Hyderabad Must Know-English,Hindi and Telugu Required Candidate profile Work From Office-Hyderabad Must Know-English,Telugu Call/WhatsApp cv to Neha 8287267407 Amit 8178259405 Perks and benefits Salary no constraint for suitable candidate

Role- Team Leader ****Salary upto 6.5LPA**** Required Candidate profile -Must have min 1 year experience as TL in International BPO. -Must have excellent communication skills in English. Please call or Whatsapp at @ 8453399504 / 9387861694 / 8723051470 / 6002281943

Role: Real Time Analyst Designation : Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Job Description: Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO. KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Reporting Accuracy & Timeliness (Project & Associate Level). Accurate and Timely Exception Processing on IEX/EWFM. Client Escalation would be a Negative marker. Additional Initiatives: Hands on experience in any of the workforce Tools is an advantage.

Must have Min 1+yrs exp as a Team Leader from International Voice Banking Process BPO. Must know KPI's KRA's & Operations Metrics US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Job Title: Team Leader International Process Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency and a strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Prior experience in international process handling required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2+ years of experience in team leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on - 7042379178

Role Summary: We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment. What you would be doing: Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition). Performance Coaching & Development: Coaching new team members, conducting regular performance reviews, and providing feedback to help enhance team members' skills and productivity. Process Improvement & Recommendations: Reviewing current processes and recommending improvements to optimize overall team performance and Customer Satisfaction (CSAT). Training Needs Analysis (TNA): Identifying training gaps, addressing process issues, and designing plans to bridge gaps to ensure consistent team growth. Floor Support & Escalation Management: Providing ongoing floor support, managing live escalations, and ensuring smooth handling of issues in real-time. Target Achievement: Managing and ensuring that individual and team targets (IC targets, AHT) are met as per the given guidelines, segmented by tenure buckets. Reporting & Analysis: Monitoring and reviewing team performance data regularly to identify areas of improvement and taking corrective actions. Shift Flexibility: Working in a flexible 24/7 environment to provide consistent support and leadership. Qualifications & Skills: Experience: Minimum of 1+ years of experience in managing a team in an international process. Preferred Experience: Previous experience in handling hotel industry processes and leading teams in a customer service-oriented environment. Leadership Skills: Strong supervisory and team management skills, with the ability to motivate and manage team members effectively. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency in computers, MS Excel, and relevant software. Organizational Skills: Highly organized, methodical, and capable of managing multiple tasks simultaneously. Flexibility: Comfortable working in a 24/7 work environment with the ability to adapt to changing business needs. Whats Expected: Ability to drive performance and team development in a high-pressure environment. A passion for improving team performance and delivering excellent customer service. Strong decision-making skills and the ability to handle escalations effectively. Additional Information: Work Environment: 5 days working, Work From Office (WFO), flexible shifts. Must Have: Previous experience in hotel industry processes is a must. Interested candidates can share their CV at sonam.singh1@igtsolutions.com

Experience - Banking Process is mandatory and Please share your profile at surbhi.malhortra@nlbtech.com Leadership and Team Management: Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture. Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively. Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff. 2. Operational Excellence: Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes. Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and internal policies. Develop and implement process improvements to enhance operational efficiency and effectiveness. 3. S trategic Planning and Execution: Contribute to the strategic planning and execution of banking and financial services initiatives. Identify opportunities for differentiation and value addition within the operations. Collaborate with senior leadership to develop and implement strategies that support business growth and customer satisfaction. 4. Risk Management and Compliance: Ensure all operations comply with relevant regulations, standards, and internal policies. Implement risk management practices to identify, assess, and mitigate operational risks. Maintain robust documentation and reporting systems to ensure transparency and accountability. 5. Continuous Improvement: Drive a culture of continuous improvement within the team. Leverage technology and innovation to enhance service delivery and operational efficiency. Monitor industry trends and emerging technologies to keep operations current and competitive. Please Share your profile at surbhi.malhotra@nlbtech.com

Total 5yrs of exp from BPO out of this 2 yr TL exp ON PAPER, Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Bhubaneswar only not for kolkata and Jamshedpur..Apply those who can relocate in-Bhubaneswar Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy