Team Leader Operations- |Immediate Joiner

Job Title: Team Leader International Process

Location:

Work Mode:

Job Summary:

Team Leader

Key Responsibilities:

• Lead and manage a team of

  15-20 team members

  in an international voice or non-voice process.
• Drive

  performance metrics

  including

  productivity, quality, shrinkage, attrition

  , and

  AHT

  targets based on tenure buckets.
• Handle

  escalations

  and provide strong

  floor support

  during operations.
• Conduct

  weekly monitoring

  ,

  feedback

  , and

  coaching sessions

  to enhance team performance.
• Guide and

  mentor new team members

  through coaching and on-the-job training.
• Review current processes, identify areas of improvement, and implement

  recommendations

  to boost overall performance and

  CSAT

  (Customer Satisfaction).
• Perform

  TNI (Training Needs Identification)

  and

  bridge process gaps

  effectively.
• Ensure that

  IC (Individual Contributor) targets

  are met by the team.
• Utilize

  MS Excel

  and other basic computer tools to generate and track reports.

Required Skills & Qualifications:

• Prior experience in international process handling

  required.
• Proven experience in

  team handling

  , including the ability to manage and develop team members and subordinates.

• Strong supervisory skills

  with the ability to inspire and drive performance.
• Excellent

  written and verbal communication skills

  in

  English

  .
• Well-organized, methodical, and detail-oriented.
• Proficient with basic

  computer operations

  and

  MS Excel

  .

Additional Requirements:

• Flexible to work in a

  24x7 shift environment

  .
• Willingness to work from office (

  WFO

  ).

Preferred Experience:

• 2+ years of experience in team leading roles within an international BPO/KPO environment.
• Background in German customer support or German-speaking client management is highly advantageous.

Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on - 7042379178