416 Shrinkage Jobs - Page 2

Hiring for Team lead International process Experience is Mandate Team Leader Roles and Responsibilities Lets dive deeper into the roles and responsibilities of team leaders in different sectors. Team Leader Roles and Responsibilities in BPO In a BPO (Business Process Outsourcing) environment, a team leader ensures operational efficiency and customer satisfaction. Key Responsibilities: Monitoring daily operations and KPIs (Key Performance Indicators) Coaching team members to improve customer interactions Managing escalations and resolving complex issues Conducting training sessions for new hires Ensuring adherence to company policies and client requirements Team Leader Roles and Responsibilities in Software Development In the world of software development, team leaders manage technical projects and foster collaboration. Key Responsibilities: Allocating tasks based on team members expertise Reviewing code and ensuring adherence to quality standards Coordinating with cross-functional teams. report creation. Keeping projects on track by managing timelines and budgets Staying updated on emerging technologies and implementing best practices. Email: ramya.ramya1@teleperformancedibs.com Ph No: 8050980644 Best regards Ramya V

Detailed JD - 1. As part of Investigation team he / she will be a single point of contact (SPOC) for the cases assigned and within the Region its follow up 2. Adhere to Investigation protocol and procedures. Collate and furnish breach statistics data and present the action initiatives to major stakeholders 3. Conduct case assessment and evaluation. Post assessment prepare investigation plan 4. Take up the Assigned cases for investigation , based on case evaluation 5. Follow up on cases, resolution and raise flags where management attention is needed 6. Support & coordinate with regional investigation teams for investigations, coordinate and support the external agency whenever the specific task of investigation is outsourced to them. 7. Review investigation reports, prepare executive summary for trends and patterns, fine tune remedial measures with an objective of reducing losses and mitigate the evolving risks 8. Follow up with relevant stakeholders for status updates on remediation measures of the case outcome. Support and Guide the Security and Ops Teams on timely and effective execution of the same 9. . Assist & ensure the support for Externalisation / Customer Support / Hub Operations Team is structured. 10. Prepare and maintain database of investigation cases, resolved cases to be used for trend analysis as well as historical data 12. Deeply connect with data analytical teams , to obtain relevant shrinkage and loss related information and devise methodology for prevention, detection and resolution of frauds 13. Co-develop and document on the known standards on breach management and disciplinary processes under guidance of the Security Manager 15. Should have the knowledge working on tools and applications used for investigation

Job description Openings for Team Lead Telecom Voice Chennai Should have minimum 4+ years of experience in BPO. International Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead- Inbound Voice experience is mandatory Interested candidates can reach out to NandhiniA1@hexaware.com / 7358342513

Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-depth experience in back-end & front-end retail operations. Expertise in functions like Operations, Merchandising, Customer Service, Quality, Inventory Control, MIS, Revenue Generation and Promotional Offers. Leadership skills with the ability to drive and motivate performance through effective feedback. Eligibility: Education: (Minimum Qualification) Graduate in Any Stream Experience: 1. Store Manager: Experience: Min. 8 Yrs to Max. 13 Yrs 2. Assistant Store Manager: Experience: Min. 5 Yrs to Max. 8 Yrs 3. Department Manager: Experience: Min. 2 Yrs to Max. 5 Yrs Job Location: Anywhere in Jharkhand Note:- Candidate should be willing to join/ relocate anywhere in Jharkhand. Candidate should not have appeared for interview within last Six months at any location for any position

Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-depth experience in back-end & front-end retail operations. Expertise in functions like Operations, Merchandising, Customer Service, Quality, Inventory Control, MIS, Revenue Generation and Promotional Offers. Leadership skills with the ability to drive and motivate performance through effective feedback. Eligibility: Education: (Minimum Qualification) Graduate in Any Stream Experience: 1. Store Manager: Experience: Min. 8 Yrs to Max. 13 Yrs 2. Assistant Store Manager: Experience: Min. 5 Yrs to Max. 8 Yrs 3. Department Manager: Experience: Min. 2 Yrs to Max. 5 Yrs Job Location: Anywhere in Andhra Pradesh Note:- Candidate should be willing to join/ relocate anywhere in Andhra Pradesh Region. Candidate should not have appeared for interview within last Six months at any location for any position

Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-depth experience in back-end & front-end retail operations. Expertise in functions like Operations, Merchandising, Customer Service, Quality, Inventory Control, MIS, Revenue Generation and Promotional Offers. Leadership skills with the ability to drive and motivate performance through effective feedback. Eligibility: Education: (Minimum Qualification) Graduate in Any Stream Experience: 1. Store Manager: Experience: Min. 8 Yrs to Max. 13 Yrs 2. Assistant Store Manager: Experience: Min. 5 Yrs to Max. 8 Yrs 3. Department Manager: Experience: Min. 2 Yrs to Max. 5 Yrs Job Location: Anywhere in Pune & Goa. Note:- Candidate should be willing to join/ relocate anywhere in Pune & Goa. Candidate should not have appeared for interview within last Six months at any location for any position.

hiring for Team lead International Banking (BPO) Job Description : Strategic/ Managerial Responsibilities : - Develops and implements strategic plans in line with the division's objectives. - Supports the development of the workforce plan for the division by providing inputs on own department's workforce forecasts. - Manages and controls the operating framework for the department, provides guidance and support, ensures implementation and review of work processes in order to achieve high performance standards and continuous improvement. - Prepares and manages the annual budget for the department and reporting sections in conjunction with the division's budget and secures subsequent approvals, tracks expenditure and ensures adherence to the budget. Core Responsibilities : Market Assessment and Business Development : - Manages a portfolio of MNC clients including advising clients on funding strategies, choose between various Bank products while ensuring maximum ROI for the Bank - Leads deal origination, structuring, obtaining credit approvals and implementation of financial solutions for a portfolio of clients spanning the large corporate houses. - Conducts market research to identify, initiate, establish and develop long term business relationships with the objective of meeting business and revenue objectives. - Conducts periodic meetings with key customers, promoters, prospective customers to ensure business continuity and growth and expanding share of wallet from key clients. - Conducts proactive business development activities from new & existing clients, through strategic penetration into identified market/sectors across the entire portfolio spectrum. Relationship Management : - Identifies and acquires new client relationships by understanding the customers- financial needs and provides suitable solutions in terms of providing bank products and services. - Manages the client relationships by handling activities ranging from identifying clients- financial needs, advising, structuring the deal, preparing the terms and conditions and closing the deal. - Cross-selling products of the bank including - treasury solutions, liabilities, Debt capital market solutions, Syndications, corporate advisory, investment banking, corporate finance, knowledge banking, etc. - Focus on liabilities, transactional banking, and opportunistically look at lending for well-priced deals. - Seeks an opportunity to expand share of wallet of the customer base actively and consistently - Maintains ongoing contact with operations in order to ensure smooth delivery of transactions. - Assists the Relationship Management Group in research and analysis on industries/clients/markets Portfolio Management and Deal Structuring : - Works in close coordination with SLs and RMs as and when required in structuring and restructuring of deals to ensure they effectively address the clients- financial requirement. - Works in close coordination with SLs and RMs in management of various portfolios to ensure proper understanding of customer needs and ensure their financial needs are addressed. Revenue Generation : - Drives his/her team to ensure regional objective in terms of earnings, assets, liabilities, credit quality etc. as per agreed budgets / targets from client relationship across all product groups. - Drives sales and key business operations to ensure effective management of profit and loss account of Commercial Business Banking at a regional level in line with the overall business objectives. - Targets specific business opportunities leading to achievement of the budget and ensures seamless coordination between customer & relationship manager. Credit Appraisal : - Evaluates credit/risk profile of companies and structuring suitable financial solutions for them including structured finance, project finance, off-balance sheet finance, acquisition financing etc. - Participates in appraisal of proposals involving detailed analysis of Income Statement, Balance Sheet, Financial Ratios, Cash Flows, Management Risk, Industry Risk, economic conditions to ensure complete adherence to risk and regulatory guidelines. - Works in close coordination with Team Leaders in assessment of business, financial & economic risks and opportunities, and maximizing potential to cross sell products in consultation with other key stakeholders. - Drives the implementation of program designed to evaluate risk, assess opportunities, and maximize potential to cross sell products to ensure the Bank's relationship strategy is in line with the Portfolio and Industry quality. Documentation and Compliance : - Monitors all deals to ensure adherence to established guidelines and maintenance of highest quality standards of documentation, client communication, process compliance. - Works in close coordination with relevant BUs to ensure smooth and quick turnaround of transactions as and when required. People Management Responsibilities : - Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section. - Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals. Risk and Internal Control Responsibilities : - Implements the risk policies and processes (operational, regulatory, financial, informational, reputational and audit risks), ensuring that that these meet regulatory and internal requirements. - Implements the internal control systems in the department and participates in the departmental audits. - Implements practices to bridge gaps identified during departmental audits. - Monitoring the performance of the account client (financial performance etc.) on a regular basis. Please share the relevant resumes Email: ramya.ramya1@teleperformancedibs.com Ph. No :- 8050980644 Thanks Ramya V

Team Lead Experience: 4+ Years Location: Pune (Work form office) Immediate Joiners only Work Experience as Team Lead Experience in handling international customers (voice) • People Management (Performance report, appraisal review) Stakeholder management Managing Shrinkage and attrition Process improvement Telecom / Telstra process (Preferred) Willing to work from office and rotational shifts. kindly share your updated resume to js001102065@techmahindra.com

Role & responsibilities Team leading , team handling, team motivating, shrinkage, attrition Preferred candidate profile Graduate age-34

RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have a ability to inspire and work under pressure. Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project. Shift:24*7(Night) Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have a ability to inspire and work under pressure. Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project. Shift:24*7(Night)

Job Description: We are seeking a dynamic and experienced Team Lead to join our growing team. As a Team Lead, you will play a pivotal role in managing day-to-day operations, ensuring team performance, and maintaining high standards of service delivery. Key Responsibilities: Lead and manage a team of process associates, ensuring optimum performance and productivity. Handle team dynamics, provide training and guidance, and maintain a positive work environment. Generate and review daily, weekly, and monthly performance reports. Conduct RAG (Red, Amber, Green) analysis to track team performance and implement corrective actions where necessary. Oversee leave management and attendance for team members. Ensure adherence to company policies, quality standards, and client requirements. Collaborate with other departments to resolve issues and implement process improvements. Key Skills & Requirements: Proven experience of 1-2 years in a team lead or supervisory role. Strong team handling and leadership capabilities. Proficiency in report generation and analysis, especially using Excel. Knowledge of RAG analysis and performance metrics. Excellent communication and interpersonal skills. Ability to manage leave schedules and resolve team-related issues promptly. Graduate or higher educational qualification. If you're looking to join a fast-paced and dynamic environment where you can contribute to team success and professional growth, we would love to hear from you. Apply Now and be a part of the Square Business Services Pvt. Ltd. team!

Preferred candidate profile Manager or similar experience in a reputed QSR brand, Managers with minimum 4-8 years of working experience with QSR can apply Email resume to deepa.k@dmartindia.com Designation : Department manager Operations Your Role in D mart Day to Day operations(once the product comes in and product goes out managing all the activities) People management, Stock inventory management, Process management, Coordination with multiple functions Team handling (Optimum utilization of manpower & Team Development, An average store has Approximately 300 staff with floor area of approx 20,000 square feet and having approximately 10,000 SKUs.) Inventory/Stock Management- Availability of Stock /Inventory in store( Avoid stock outs, loss of sale) Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale Safety of store Assets & Property.

Designation : Associate Manager Company Name : Go digit General Insurance Pvt. Ltd Process : Inbound Exp : 5 to 7 yrs Working Days : 6 days working. Key Responsibilities: Establish clear objectives and performance goals for the team. Assign tasks effectively and manage deadlines. Supervise daily operations to ensure smooth workflow. Track team performance and report key metrics to management. Serve as the primary communication link between management and the team. Conduct call monitoring, provide coaching and feedback, and ensure consistent delivery of the defined customer experience. Inspire and motivate team members to achieve their best. Identify training needs and facilitate skill development through coaching. Address team concerns, resolve conflicts, and maintain a positive work environment. Acknowledge and reward outstanding performance. Promote innovation and encourage calculated risk-taking. Plan and execute team-building activities to strengthen collaboration. Candidate Requirements: Excellent verbal and written communication skills in English and Hindi (mandatory). Prior experience in a voice-based customer support process is preferred. Willingness to work on-site (Work from Office only) .

Roles and Responsibilities Lead a team of sales professionals to achieve targets through effective communication, coaching, and feedback. Ensure timely completion of tasks and meetings with clients while maintaining high levels of customer satisfaction. Collaborate with other teams to resolve issues related to outbound processes and banking operations. Develop and implement strategies to improve sales performance, reduce shrinkage, attrition, AHT, CSAT, KRA, SLA & KPI. Monitor team performance regularly to identify areas for improvement. Desired Candidate Profile Min 1 year of experience in BPO/Call Centre industry as a Team Leader or similar role. Strong understanding of Sales Process (Outbound), Outbound Sales, Banking Processes, Team Handling skills. Excellent communication skills with ability to lead by example.

Designation : Team Lead Company Name : Godigit General Insurance Pvt.Ltd Process : Inbound Exp : 3 to 5 yrs Working Days : 6 days working. Below is the job description of the role Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Communication and being a focal point of dissemination of information from management to team and vice versa Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Suggest and organize team-building activities Looking for candidates who have - Excellent Verbal and Written communication Skills. – ( ENGLISH AND HINDI MANDATORY ) Preferable experience in Voice Process Work from office only.

Role Summary The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership. Key Responsibilities Customer Focus Provide exceptional customer service by going the extra mile to ensure customer loyalty. Exhibit emotional intelligence to build trust and rapport with customers. Handle customer queries, concerns, and feedback with professionalism and empathy. Ensure all employees adhere to the companys policies and guidelines, fostering a customer-centric culture. Sales Mastery Drive sales to meet or exceed store sales targets, including achieving category-wise targets. Leverage data insights to optimize inventory and identify growth opportunities. Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays. Leadership Excellence Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability. Manage team dynamics, resolve conflicts, and foster a collaborative work environment. Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback. Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing. Change Management Adapt to new business strategies and implement changes effectively within the store environment. Encourage flexibility among team members to embrace new processes and technologies. Decision-Making Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction. Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements. Allocate resources efficiently to optimize staff productivity and store performance. Store Operations Excellence Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention. Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards. Maintain outstanding store condition. Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists. Candidate Requirement: Bachelors Degree Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people. Expert in Microsoft office. Demonstrated success in achieving sales targets and exceeding customer expectations. Exceptional customer service orientation with a strong focus on customer satisfaction. Ability to effectively manage multiple priorities and ensure smooth and efficient store operations. Strong team leadership skills to lead and inspire a team. Excellent communication and interpersonal skills for effective team interaction and conflict resolution. Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions. Proficiency in store operations, including visual merchandising, stock management. Understanding of inventory management and loss prevention.

Hiring for TL Location-:Kolkata Shift-: US shift Min 1 Yrs Exp as Team Leader in International Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 7.5 LPA Experience of International Voice process is mandatory. Chat / Email / Domestic exp will not be considered Shift: Rotational 5 Days Call@9205503253 / 9953262467

More Than 2 years exp into RTA WFM Knowledge of Shrinkage, Attrition, service level calculation, KPI Monitoring, Occupancy calculation. International Process Voice/chat Mandatory from BPO Background Permanent WAHA From Home opportunity Female Candidates Preference

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

GDS Sabre & Amadeus knowledge.IATA Certification / Diploma in travel preferredExperience of working with or for a Global Travel Management company (TMC)Understanding of Corporate travel nuancesUnderstanding of complex ticketing logicsHas experience in managing TMC Back end processes. Fulfillment of Air, Hotel and Queue ManagementGood verbal and written communication skills.Understand and abide by the importance of discipline, punctuality & protocolFlexible with shifts 24X7 Set upReal Time Monitoring and allocation of workEnsure all reports are delivered accurately and on timeAcknowledge and communicate effectively with the ClientConduct trainings/refreshersMonitor production hours, shrinkage etc... Qualifications Graduate Job Location

Role & responsibilities: • Lead, guide, and mentor a team of quality analysts to ensure adherence to quality standards and best practices. • Review, monitor, and evaluate quality metrics, audit findings, and team performance reports. • Drive process improvements, standardization, and calibration to maintain consistency in quality checks. • Act as the escalation point for quality-related issues and provide actionable solutions. • Conduct regular team meetings, one-on-ones, and feedback sessions to drive performance and engagement. • Collaborate with cross-functional teams (Operations, Training, Compliance) to align on quality objectives. • Develop and deliver quality improvement initiatives and training sessions. • Ensure compliance with internal policies and external regulations. • Track KPIs, prepare performance dashboards, and report on quality trends to senior management. Preferred candidate profile: : Minimum 3-4 years of proven experience in leading a team within the quality domain (BPO, KPO, or similar environments preferred). • Strong knowledge of quality frameworks (e.g., Six Sigma, ISO, COPC preferred but not mandatory). • Excellent interpersonal, leadership, and conflict resolution skills. • Strong analytical thinking and attention to detail. • Ability to work under pressure and manage multiple priorities effectively. • Proficiency in MS Excel, PowerPoint, and reporting tools. • Bachelor's degree or equivalent qualification (preferred). Should have managed minimum 15-25 team members

Job description Graduate / Undergraduate Excellent Communication Skills Min 1 year as TL on papers for ISP Voice Process Prefer immediate Joiners

Hiring for TL Location-:Bangalore Shift-: US shift Min 1 Yrs Exp as Team Leader in International Banking Voice Process Performance Management, Attrition and Shrinkage Call@9205503253 / 9953262467 or share cv to sumit@shadowplacements.com Required Candidate profile Sal Upto 8 LPA Experience of International Banking Voice process is mandatory. Chat / Email / Domestic exp will not be considered Shift: Rotational 5 Days Call@9205503253 / 9953262467

Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting Accurate and Timely reporting Client Management Internal and External Ability to work on data and generate various types dashboards, reports/ad-hoc reports Meeting client requirements within TAT and with accuracy Ability to handle high level data analysis and data Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue Required Candidate profile Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting Good communication skills (Role requires interaction with Sr. Leadership and customers) Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports Knowledge of IEX preferable Should have exposure to standard WFM tools Should be sound in his knowledge of IEX Should be able to think on the feet to make decisions related to steps which would impact business Candidate should be ready to work in a 24*7 and rotational shift environment Excellent communication. Designated as Manager (or) equal to it Should be from a BPO Background WFM vertical Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/ Location: Pune Shifts: Rotational Contact Person- NIDHI RASTOGI 8630322833 share CV- nidhi.rastogi@igtsolutions.com

Team Leader for International Voice Process. ** Salary upto 6 LPA** Call or Whatsapp @ 8723051470 / 8453399504 / 9387861694 / 6002281943. Required Candidate profile - Min 1 year experience as Team Leader in International Process. - Excellent communication skills in English. - Graduation (Preferred). Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943.