633 Shrinkage Jobs - Page 18

Role Summary: We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment. What you would be doing: Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition). Performance Coaching & Development: Coaching new team members, conducting regular performance reviews, and providing feedback to help enhance team members' skills and productivity. Process Improvement & Recommendations: Reviewing current processes and recommending improvements to optimize overall team performance and Customer Satisfaction (CSAT). Training Needs Analysis (TNA): Identifying training gaps, addressing process issues, and designing plans to bridge gaps to ensure consistent team growth. Floor Support & Escalation Management: Providing ongoing floor support, managing live escalations, and ensuring smooth handling of issues in real-time. Target Achievement: Managing and ensuring that individual and team targets (IC targets, AHT) are met as per the given guidelines, segmented by tenure buckets. Reporting & Analysis: Monitoring and reviewing team performance data regularly to identify areas of improvement and taking corrective actions. Shift Flexibility: Working in a flexible 24/7 environment to provide consistent support and leadership. Qualifications & Skills: Experience: Minimum of 1+ years of experience in managing a team in an international process. Preferred Experience: Previous experience in handling hotel industry processes and leading teams in a customer service-oriented environment. Leadership Skills: Strong supervisory and team management skills, with the ability to motivate and manage team members effectively. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency in computers, MS Excel, and relevant software. Organizational Skills: Highly organized, methodical, and capable of managing multiple tasks simultaneously. Flexibility: Comfortable working in a 24/7 work environment with the ability to adapt to changing business needs. Whats Expected: Ability to drive performance and team development in a high-pressure environment. A passion for improving team performance and delivering excellent customer service. Strong decision-making skills and the ability to handle escalations effectively. Additional Information: Work Environment: 5 days working, Work From Office (WFO), flexible shifts. Must Have: Previous experience in hotel industry processes is a must. Contact Person: Nidhi Rastogi 8630322833 nidhi.rastogi@igtsolutions.com

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What We’re Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in data annotation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the world’s leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #data annotation #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sonam.singh1@igtsolutions.com

Designation: Team Lead Location: Bangalore Shift: Night Shift Must have: International Chat / voice process in past/current. Telecom process as a Team Lead / Associate Team Lead. Good understanding about Attrition and Shrinkage. Responsibilities Responsibilities: Responsible for delivery of services for a span of 15 to 20 agents Performance monitoring, data analysis for service delivery Coach, train and provide feedback for effective performance management Upkeep MIS and reports as per the program requirement Motivate the staff to exceed customer expectations Maintain compliance to all regulatory requirements for the business Handle additional process responsibilities as and when delegated Computer literate and well versed with MS-Office tools Day to day decision making capability High Level Tasks High Level Tasks: Maintain Customer Engagement through the life of the Customer Request from initiation through to closure Successfully identify the customers requirements; Interpret Customer Contracts to ensure services are billed correctly; Provision the appropriate orders through Client Business Network Provisioning or through other Carrier Provisioning systems (including Design and Commercial Preparation activities as required); Manage Client internal workgroups to deliver to customer or Client project schedules, involving multiple sites, services or a level of complexity requiring project-based coordination. Manage external Vendors to achieve completion within required timeframes; Handover to internal operational groups to ensure seamless Customer Support for New Customer or New LoB. provisioning of mobile voice services provisioning of mobile data services including: blackberry, mobile broadband, GPRS, Microsoft direct push and WIP VPN etc Provisioning and Updates of basic VAS products including: SMS, voicemail, MMS, caller ID, international roaming and surepage etc Email Products including email SMS, SMS broadcast, SMS Gateway etc Other products/services including: Bill on behalf, hardware ordering, OPOM to GSM transfers, porting and corporate employee plans etc Bulk provisioning of mobile products using TTWin/VB scripts Qualifications : Tertiary qualification and or previous international Service Desk experience will be required. However Client may review this inline with market trends. 3-5 years demonstrated experience working in a similar industry (i.e. telecommunications) competency Skills & Knowledge Thorough understanding of Customer support & delivery principles for the telecom domain supported by experience within a Call Centre, Service Desk and Asset Management operations (or similar environment) Thorough understanding of Customer Request management and experience delivering within Customer Service Levels Thorough understanding of Client voice/data (telecom, networking and bandwidth) products, including business rules to provision. Thorough understanding of Services and Customer Premise Equipment delivered by Third Party Providers and how these integrate with Carriage Services Excellent written and verbal communication skills with experience applying these skills to engage professionally with the Customer, Vendors and internal Client workgroups. Understands the requirement to deliver to Customer within agreed timeframes (or Contract Service Levels) and has experience co-ordinating own workload in conjunction with work from other groups to achieve required outcomes Understands the benefits of working systematically to identify root causes, anticipate implications and resolve problems and has experience working in this environment Understands the importance of issue management and can demonstrate ability to escalate issues at the right time, along with initial assessments and suggested resolutions Proven ability to quickly absorb new information about telecommunications offerings and network/telecom provisioning processes and apply to on the job activities Proactive in the establishment of professional relationships at appropriate levels of the customer structure and within Client. Ability to recognise the Commercial impact of a situation and to consider both the Customer and Commercial requirements in decision making High level of spoken and written English Computer literate e.g. Outlook, Word, Excel, Internet Explorer Excellent telephone manner Strong comprehension skills strong time management, Customer Service, product awareness, problem solving and analysis, Attention to detail, Customer contract awareness, Excellent telephone manner, Technical Aptitude, Competencies Customer Focus Communicating Clearly Professional Focus Embracing Change Listening and Questioning skills Teamwork Product knowledge Commitment to culture Concern for quality and standards Relationship building Ability to analyse and solve problems Effective understanding of technology Brand ambassador

Designation: Team Lead Location: Bangalore Shift: Night Shift (Work from Office) Note: Interested candidates can share their resume to hr.lateral@247.ai Must have: International Chat / voice process in past/current. Telecom process as a Team Lead / Associate Team Lead. Good understanding about Attrition and Shrinkage. Responsibilities Responsible for delivery of services for a span of 15 to 20 agents Performance monitoring, data analysis for service delivery Coach, train and provide feedback for effective performance management Upkeep MIS and reports as per the program requirement Motivate the staff to exceed customer expectations Maintain compliance to all regulatory requirements for the business Handle additional process responsibilities as and when delegated Computer literate and well versed with MS-Office tools Day to day decision making capability High Level Tasks: Maintain Customer Engagement through the life of the Customer Request from initiation through to closure Successfully identify the customers requirements; Interpret Customer Contracts to ensure services are billed correctly; Provision the appropriate orders through Client Business Network Provisioning or through other Carrier Provisioning systems (including Design and Commercial Preparation activities as required); Manage Client internal workgroups to deliver to customer or Client project schedules, involving multiple sites, services or a level of complexity requiring project-based coordination. Manage external Vendors to achieve completion within required timeframes; Handover to internal operational groups to ensure seamless Customer Support for New Customer or New LoB. provisioning of mobile voice services provisioning of mobile data services including: blackberry, mobile broadband, GPRS, Microsoft direct push and WIP VPN etc Provisioning and Updates of basic VAS products including: SMS, voicemail, MMS, caller ID, international roaming and surepage etc Email Products including email SMS, SMS broadcast, SMS Gateway etc Other products/services including: Bill on behalf, hardware ordering, OPOM to GSM transfers, porting and corporate employee plans etc Bulk provisioning of mobile products using TTWin/VB scripts Qualifications: Tertiary qualification and or previous international Service Desk experience will be required. However Client may review this inline with market trends. 3-5 years demonstrated experience working in a similar industry (i.e. telecommunications) competency Skills & Knowledge: Thorough understanding of Customer support & delivery principles for the telecom domain supported by experience within a Call Centre, Service Desk and Asset Management operations (or similar environment) Thorough understanding of Customer Request management and experience delivering within Customer Service Levels Thorough understanding of Client voice/data (telecom, networking and bandwidth) products, including business rules to provision. Thorough understanding of Services and Customer Premise Equipment delivered by Third Party Providers and how these integrate with Carriage Services Excellent written and verbal communication skills with experience applying these skills to engage professionally with the Customer, Vendors and internal Client workgroups. Understands the requirement to deliver to Customer within agreed timeframes (or Contract Service Levels) and has experience co-ordinating own workload in conjunction with work from other groups to achieve required outcomes Understands the benefits of working systematically to identify root causes, anticipate implications and resolve problems and has experience working in this environment Understands the importance of issue management and can demonstrate ability to escalate issues at the right time, along with initial assessments and suggested resolutions Proven ability to quickly absorb new information about telecommunications offerings and network/telecom provisioning processes and apply to on the job activities Proactive in the establishment of professional relationships at appropriate levels of the customer structure and within Client. Ability to recognise the Commercial impact of a situation and to consider both the Customer and Commercial requirements in decision making High level of spoken and written English Computer literate e.g. Outlook, Word, Excel, Internet Explorer Excellent telephone manner Strong comprehension skills strong time management, Customer Service, product awareness, problem solving and analysis, Attention to detail, Customer contract awareness, Excellent telephone manner, Technical Aptitude, Competencies: Customer Focus Communicating Clearly Professional Focus Embracing Change Listening and Questioning skills Teamwork Product knowledge Commitment to culture Concern for quality and standards Relationship building Ability to analyse and solve problems Effective understanding of technology Brand ambassador

Job Title: Team Leader Operations (Chat & Voice) Prefer local candidates for this role. Job Description : To lead a team of frontline agents on the Operations floor, maintain desirable performance and engagement levels and focus on constant improvement. Manage agents from Hiring, Training, Nesting and Production basis the need Required Job Experience: Experience in handling teams of 12 20 agents in Operations Experience in managing teams in a Chat environment is preferred Excellent English speaking/writing ability Certifications : Any relevant certifications would add value Competency Requirements: [Technical & Behavioral] Excellent spoken skills and effectively communicates with the senior management and the client if required Ability to understand team dynamics Knowledge on Internet, working on Intranet Applications and MS-Office (preferably Excel) Analytics of data and PowerPoint Presentations Excellent feedback skills. Help the agents minimize defects and provide effective resolution on calls Depicting excellent probing, problem solving and sales techniques and set example for others Able to coach the agent with various techniques and help achieve program metrics, should be a good advisor to our agents and have good knowledge of the product Flexible to take additional responsibilities as per Program/Process requirements Handle New Hire Classes, Nesting and Production Attendance Tracking, Coachings, CIRs and EOD Reports

Summary of essential job functions Need to meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs. Required to manage (in partnership with the wider account team) multiple LoBs to deliver an outstanding Customer Experience’. Manage, inspire and motivate a number of Operation Managers to ensure operational excellence, high employee engagement and service improvement is achieved. Main point of contact with the clients- Apart from meeting the client KPIs, SOM should be able to understand their key requirements and deliver it on time , should be able to foresee the opportunities and present solutions and also identify new sales opportunities Minimum requirements (Education Qualification & Work Experience) Graduate Overall 5-7 years Exp in an International BPO/Call Center with a minimum of 3 years as an Ops Manager Previous experience in managing Telecom operations would be an advantage Competency Requirements: [Technical & Behavioral] Demonstrates ability to influence, lead and present ideas via clear written and oral communication. Should be able to seamlessly communicate with senior leadership and clients. MS Office skills (preferably Excel and power point) and should be able to perform data analysis. Ability to multi task and prioritize tasks in a fast paced environment and understand team dynamics and communicate effectively. Builds positive productive relationships with internal customers and partners across Organization. Deals with the complexity of multiple lines of business and regions. Acts as the thought leader and strategist for Customer Services email and chat capabilities. Develops and drives strategies and programs which improve the market position of the Company. Demonstrated familiarity with general principles of workflow in an inbound call/email center, and current technologies to help handle that workflow. Possess analytical capabilities. Possess specialized skill set in running large scale production operations, preferably in a contact center environment. Job Responsibilities Responsible for the Operations to lead and for the delivery of the overall operational metrics & sales targets. To proactively maintain regular engagement with key client contacts in line with client expectations. Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognised To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams Successfully delivering and managing peak trading period in the retail industry Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics The continuous identification implementation of operational best practice through interaction with the wider team Selecting, effectively managing and coaching Operations Managers Execute a well-defined Communication and Engagement model in place to ensure all of their teams understand the performance of our business and also that they understand the needs of their teams Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key workstream Identifying and highlighting further opportunities for services and process improvements Essential Experience/Skills Extremely strong call centre management experience is essential to be a success in this role Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation Ability to build and maintain strong client relationships Setting and reviewing of organisational / productivity objectives in line with the commercial contract Managing Client Engagement Responsible for Business Continuity Ability to manage and influence key stakeholders Should be flexible for Night Shift Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Title: Team Leader - Operations Job Description : To lead a team of frontline agents on the Operations floor, maintain desirable performance and engagement levels and focus on constant improvement. Required Job Experience: Experience in handling teams of 12 20 agents in Operations Experience in managing teams in a Chat environment is preferred Excellent English speaking/writing ability Certifications : Any relevant certifications would add value Competency Requirements: [Technical & Behavioral] Excellent spoken skills and effectively communicates with the senior management and the client if required Ability to understand team dynamics Knowledge on Internet, working on Intranet Applications and MS-Office (preferably Excel) Analytics of data and PowerPoint Presentations Excellent feedback skills. Help the agents minimize defects and provide effective resolution on calls Depicting excellent probing, problem solving and sales techniques and set example for others Able to coach the agent with various techniques and help achieve program metrics, should be a good advisor to our agents and have good knowledge of the product

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (NPS), and rostering processes. Develop strategies to improve CSAT scores through effective communication with clients. Collaborate with cross-functional teams to resolve issues related to BPO operations. Ensure compliance with industry standards and regulations in the BPO sector. Contact - Neelam HR - 9594690866

Role & responsibilities Lead and motivate a team within the sales voice domain, ensuring that the team meets and exceeds performance targets. Develop and implement effective strategies to drive team performance. Regularly monitor team metrics and provide constructive feedback to ensure goals are achieved. Facilitate career progression for team members by identifying development needs, offering coaching, and supporting their professional growth within the organization. Handle change management requests by raising them promptly and following through to ensure successful implementation across the team. Demonstrate the ability to work independently with minimal guidance, efficiently managing tasks and responsibilities to achieve team objectives. Exhibit strong self-motivation and initiative, actively seeking opportunities to enhance the team's performance and address challenges proactively. Possess excellent people management skills, including conflict resolution, team building, and fostering a positive and collaborative team culture. Ensure all team members are well-versed in their Key Result Areas (KRAs) and understand their roles and responsibilities within the team. Collaborate effectively with other departments and stakeholders to streamline processes and enhance team productivity. Maintain up-to-date knowledge of industry trends and best practices to ensure the team remains competitive and innovative in its approach. Experience in the insurance sales domain, with a demonstrated understanding of industry-specific challenges and opportunities. Proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment. Preferred candidate profile 1.5+ years of experience as a team leader. 3+ years of overall experience in the CSR voice domain. Strong people management and motivational skills. Ability to manage work efficiently with minimum guidance. Shifts timings: 12X7 9 hours, 6 days working Week Off : Rotational Off

Role & responsibilities : We are looking for a dynamic Tele Sales and Retentions Team Leader with a strong background in international call center processes. The ideal candidate will have a proven track record in managing teams and driving sales in a call center environment. Key Responsibilities: Lead and manage a team to achieve retention and sales targets for both Consumer and VBS segments. Ensure excellent Customer Effort Score (CES) and drive improvement in First Call Resolution (FCR) and Transactional Net Promoter Score (TNPS). Provide coaching, mentorship, and guidance to team members to enhance performance. Monitor team performance metrics and develop strategies to meet and exceed KPIs. Ensure seamless use of CRM tools for tracking and customer interaction. Knowledge and Experience: Minimum 5+ years of experience in a call center environment. Minimum 2+ years of experience in managing teams within a call center. Sales experience is highly preferred. Proficient in CRM tools with strong Microsoft Excel and PowerPoint skills. Qualifications : Bachelor's degree (preferred). Key Performance Indicators (KPIs): Retention and Sales Targets for Consumer & VBS. Customer Effort Score (CES). First Call Resolution (FCR) & Transactional Net Promoter Score (TNPS). Join us and lead a high-performing team in a dynamic, international sales and retention process Job Title: Tele Sales and Retentions Team Leader (International Process Experience Required) Location : Ghansoli, Navi Mumbai Shift Timing: 24/7 with 2 rotational days off

Role Summary: We are looking for an experienced and dynamic Team Leader- Operations to lead and manage a team of 15-20 members in a fast-paced international process environment. The ideal candidate will be responsible for managing team performance, driving productivity, quality, shrinkage, and attrition, while coaching and supporting team members to achieve business goals. The candidate should also have experience handling international processes and leading teams in a high-performing, 24/7 work environment. What you would be doing: Team Management: Leading and managing a team of 15-20 team members, ensuring the achievement of performance targets (Productivity, Quality, Shrinkage, Attrition). Performance Coaching & Development: Coaching new team members, conducting regular performance reviews, and providing feedback to help enhance team members' skills and productivity. Process Improvement & Recommendations: Reviewing current processes and recommending improvements to optimize overall team performance and Customer Satisfaction (CSAT). Training Needs Analysis (TNA): Identifying training gaps, addressing process issues, and designing plans to bridge gaps to ensure consistent team growth. Floor Support & Escalation Management: Providing ongoing floor support, managing live escalations, and ensuring smooth handling of issues in real-time. Target Achievement: Managing and ensuring that individual and team targets (IC targets, AHT) are met as per the given guidelines, segmented by tenure buckets. Reporting & Analysis: Monitoring and reviewing team performance data regularly to identify areas of improvement and taking corrective actions. Shift Flexibility: Working in a flexible 24/7 environment to provide consistent support and leadership. Qualifications & Skills: Experience: Minimum of 1+ years of experience in managing a team in an international process. Preferred Experience: Previous experience in handling hotel industry processes and leading teams in a customer service-oriented environment. Leadership Skills: Strong supervisory and team management skills, with the ability to motivate and manage team members effectively. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency in computers, MS Excel, and relevant software. Organizational Skills: Highly organized, methodical, and capable of managing multiple tasks simultaneously. Flexibility: Comfortable working in a 24/7 work environment with the ability to adapt to changing business needs. Whats Expected: Ability to drive performance and team development in a high-pressure environment. A passion for improving team performance and delivering excellent customer service. Strong decision-making skills and the ability to handle escalations effectively. Additional Information: Work Environment: 5 days working, Work From Office (WFO), flexible shifts. Must Have: Previous experience in hotel industry processes is a must. Contact Person: Sonam Singh

Prefer experience in International Voice Process Should be working as an Sr. OM on papers for international process Well verse with operational matrix Excellent communication skills flexible working with rotational (US) shift

Should be working as an SME on papers or 3+ years of CSE exp with team handling knowledge Well versed with operational metrics (shrinkage, AHT, CSAT, Attrition etc) Excellent Communication Skills Willing to work in US Shifts

Key Responsibilities Store Operations Driving Sales & Customer service People Management Process & SOP Management Inventory Management Reduction of shrinkage & Total Loss Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs & Conduct time to time OJT for the respective team To ensure timely flow of information to facilitate reviews, reporting and initiation of action. To Maintain All Store reports and data analysis To Maintain Hygiene: Ensure the store and store vicinity is neat and clean all the time Desired Skill-Set Dynamic professional with excellent communication skills In-depth experience in back-end & front-end retail operations. Expertise in functions like Operations, Merchandising, Customer Service, Quality, Inventory Control, MIS, Revenue Generation and Promotional Offers. Leadership skills with the ability to drive and motivate performance through effective feedback. Eligibility: Education: (Minimum Qualification) Graduate in Any Stream Experience: 1. Store Manager: Experience: Min. 8 Yrs to Max. 13 Yrs 2. Assistant Store Manager: Experience: Min. 5 Yrs to Max. 8 Yrs 3. Department Manager: Experience: Min. 2 Yrs to Max. 5 Yrs Job Location: Anywhere in Kerala. Note:- Candidate should be willing to join/ relocate anywhere in Kerala. Candidate should not have appeared for interview within last Six months at any location for any position.

Experience - Banking Process is mandatory and Please share your profile at surbhi.malhortra@nlbtech.com Leadership and Team Management: Provide strategic direction and leadership to a team of 60-90 professionals, fostering a high-performance culture. Manage recruitment, training, and development of team members to ensure they have the skills and knowledge to perform effectively. Conduct regular performance reviews, set goals, and provide coaching and mentoring to staff. 2. Operational Excellence: Oversee banking and financial operations, including reconciliation, retail loans, commercial loans, and mortgage processes. Ensure operations are conducted efficiently, accurately, and in compliance with regulatory standards and internal policies. Develop and implement process improvements to enhance operational efficiency and effectiveness. 3. S trategic Planning and Execution: Contribute to the strategic planning and execution of banking and financial services initiatives. Identify opportunities for differentiation and value addition within the operations. Collaborate with senior leadership to develop and implement strategies that support business growth and customer satisfaction. 4. Risk Management and Compliance: Ensure all operations comply with relevant regulations, standards, and internal policies. Implement risk management practices to identify, assess, and mitigate operational risks. Maintain robust documentation and reporting systems to ensure transparency and accountability. 5. Continuous Improvement: Drive a culture of continuous improvement within the team. Leverage technology and innovation to enhance service delivery and operational efficiency. Monitor industry trends and emerging technologies to keep operations current and competitive. Please Share your profile at surbhi.malhotra@nlbtech.com

About Organization : Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since 1971 (53 Years) • 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, accounts, benefits, and HR. What we are looking for Need More Than 7 Years of experience in BPO Operations Team handling, customer service, People management) Strong people management (Team Handling) experience Need more than 3 Years of team handling experience Strong verbal communication and listening skills. Demonstrates analytical skills. Demonstrates problem solving skills. Effective interpersonal skills. Demonstrates written communication skills. Promotes information sharing. Excellent collaboration and team building skills. Ability to lead/manage others. Graduate Job description: Conflict Resolution - Finds solutions to disputes and disagreements between individuals or groups. It involves active listening, empathy, and effective communication to understand the needs and concerns of each party involved in the conflict. Delegation - Assign tasks or responsibilities to others while still maintaining accountability for the overall outcome. Effective delegation requires clear communication, trust in the capabilities of others, and the ability to provide guidance and support as needed. Process Improvement - Driving improvements through data insights, implementing automation where possible, and ensuring compliance with industry standards. Operational Efficiency - Ability to optimize business processes and procedures to reduce costs, increase productivity, and improve product or service quality. It requires specialized skills such as process mapping, data analysis, and project management to identify areas for improvement and implement effective solutions. Stakeholder Management - Collaborating with internal stakeholders to resolve issues and ensure smooth project delivery. Workforce Management Coordination - Coordinating with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements. Coaching/Mentoring - Guides, supports, and motivates individuals or teams to achieve their goals and objectives. Helps individuals develop their skills and abilities to achieve their desired outcomes. Support new hires and facilitate ongoing development of team skills. Team Engagement - Organizing team engagement activities to promote a positive work environment. Problem Solving - Ability to break down simple problems, identify potential solutions, and take action to resolve the issue. This skill involves critical thinking, creativity, and the ability to work well under pressure. Performance Metrics & Interpretation - Ability to interpret data and communicate findings effectively to stakeholders. Understanding of data privacy and ethical considerations. Knowledge of Key Performance Indicators (KPIs) relevant to customer service and operational efficiency. Ability to establish, monitor, and evaluate performance metrics that align with business goals. Effective Communication - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs to different audiences. Effective Presentations - The ability to create and deliver a compelling presentation, including organizing the presentation, designing visual aids, modulating voice, using body language, making eye contact and demonstrating confidence.

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Roles and Responsibilities Manage a team of agents handling customer queries in Marathi/Gujarati language. Ensure effective communication with customers, resolving their issues efficiently. Monitor agent performance, providing feedback and coaching to improve KPIs such as AHT, CSAT, SLA, and shrinkage control. Develop strategies to reduce attrition rates through target achievement, team motivation, and team leadership skills. Collaborate with other teams to resolve complex customer complaints. Desired Candidate Profile 2-7 years of experience in BPO process (domestic BPO) or similar industry. Strong knowledge of Gujarati/Marathi languages for effective communication with customers. Proven track record in managing teams for voice processes like BPO/Call Centre operations. You can share your resume on this mail id Lovisha.ahluwalia@teleperformancedibs.com

Workforce Management (Process Manager) India- Chandigarh | Full-time (FT) | Customer Operations | Job ID _ Shift Timings - Flexible (24*7) || Travel - NA Specialism- Customer Operations This role will be an essential part of the WFM Program in the Customer Operations Vertical. Candidate should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable setup is necessary. They must possess the ability to analyse information and evaluate results to choose the best solution and solve problems. Candidate needs to have the ability to adapt to perpetual changes as per business needs and reliability in terms of attendance and timing is necessary. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. Candidate must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Those who have a basic knowledge of excel, are experienced in troubleshooting related process, have experience in cable or telecom industry, can analyse information and evaluate results to choose the best solution and solve problems and can multi-task are preferred. WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements WFM Process: - Should have min. 4/8/10 (APM/ PM/ SPM) years of experience in Work Force Management and MIS. - Sound understanding of Call centre WFM metrics and work experience in Chat processes in an added advantage - Sense of ownership to complete the task satisfactorily - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required - Check for signal levels on all equipment and certify jobs as completed - Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment - Fill up the complete report and share with the APM/PM daily - Collate and share information for all appointments that are cancelled Minimum Qualifications - Any Graduate with the minimum of 6 months of experience can apply for this post except for B.E, B.Tech, M.E, M.tech, MSc. B.Pharm and MBBS candidates who are not eligible for this post Preferred Qualifications - Basic knowledge of computer and/or telecom technology

Roles and Responsibilities Develop and implement effective strategies to reduce shrinkage, attrition, and increase CSAT (Customer Satisfaction). Manage a team of sales professionals to achieve targets and improve customer satisfaction. Monitor KPIs such as Shrinkage Control, Attrition Control, B2B Sales, Real Estate Sales, Property Sales, Residential Sales to optimize performance. Handle team handling activities including recruitment, training, coaching, mentoring, and performance evaluation. Ensure timely completion of tasks while maintaining high levels of quality. Desired Candidate Profile 1-6 years of experience in real estate industry with expertise in sales process management. Strong understanding of B2B sales principles and practices. Excellent communication skills with ability to lead cross-functional teams effectively. Proficiency in using technology tools for data analysis and reporting purposes.

Job Purpose Managing Commercial & Material activities for the Store effectively including all the transactions related to Inventory and cash management for seamless store operations. Education Qualifications Graduation/ Post Graduate Key Responsibilities Ensure 100% stock replenishment for best sellers in Accessories and maintain compliance with zero billing errors. Manage consumable postings twice a month and raise STOs as required. Achieve SIT compliance with no delays over 5 days and keep MBLB under 0.50 Lacs for over 21 days. Maintain zero defective stock for specified categories and keep Global PI Shrinkage at or below 0.1%. Ensure 100% compliance with Auto PI and SLOC corrections. Track and resolve negative inventory issues. Post petty cash expenses monthly and ensure daily EDC batch settlements. Close control accounts, paper finance cases, and billing pendencies within defined TATs. Achieve 100% of AOP sales plan and maintain EMI business CC/DC EMI at 30%. Manage store operations, demonstrating leadership and entrepreneurial orientation. Ensure proper inventory management, shrinkage control, and adherence to merchandising layouts. Log utility readings, process bills timely, and audit planograms for process compliance. Key Performance Indicators Service Quality scores and VOC Increase customer appreciations, Improve Store Profitability Defective Management - DOA/DAP Sloc hygiene Publish stock report - DC & store EOL audit Job Requirements 1. Functional Competencies • Operational Effectiveness • Finance Management • Analysis and Problem Solving • Results Orientation 2. Behavioural Competencies • Soft Skills • Grooming • Result orientation – follow-ups Skills • Coordination Skills • Teamwork Communication Skills - Verbal, Non Verbal, Language

Send resume: Tanuja@wissenpro.com Call: 88970 21143 Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team meetings, coaching sessions, and performance reviews. Collaborate with operations and HR to address performance and behavioral issues. Prepare and analyze reports on operational performance and present insights to management. Key Skills: Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity . Leadership and people management skills. Excellent communication and conflict resolution abilities. Experience with CRM/ticketing tools and reporting systems.

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

Must have Min 1+yrs Exp as Team Leader from International Technical Support Voice Chat process BPO Good Team Handling Exp from International Tech Support Voice Chat Process. Fluent English US Shifts Call 8447780697 send CV monu@creativeindians.com

Aakash Education Services Ltd looking for an experienced and dynamic Inside Sales Team Leader to lead a team of inside sales representatives. The TL will be responsible for driving sales performance, coaching the team, implementing strategies, and ensuring targets are achieved. Interested may share CV at chandarani@aesl.in / 9311723086 (whatsaap), in the below format 1) Current Location 2)Current CTC 3) Total Experience 4) Current Notice Period Requirement: 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based job. 4. Lead and manage a team of inside sales executives to achieve individual and team targets. 5. Experience in handling sales campaigns. 6. Should be aware and ready to follow the KRAs of team leader of BPO industry. 7. Develop and implement sales strategies to maximize customer outreach and lead conversion. 8. Manage the sales pipeline and ensure timely follow-ups. Essential Duties and Responsibilities: 1. Sales background/Education will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering preparation. 3. Out-bond calls as per the leads receive from support team (Marketing, Admin-support). 4. Should have the capability to judge the requirements of the students and should able to convert in to the admission. Educational Qualification: Graduate & Above Industry : Education / Teaching / Training/ BPO/Ecommerce Previous Role : Counselling /Teaching / Tele Sales Employment Type : Permanent Job, Full Time.