ServiceNow System Administration

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform.
Key Responsibilities:Platform Administration:Manage user access and permissionsConfigure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)Implement and maintain workflows, business rules, and UI policiesTroubleshoot and resolve system issuesMonitor system performance and optimize as neededService Catalog Management:Create, maintain, and publish service catalog itemsConfigure approval workflows and notificationsManage service offerings and their lifecycleReporting and Analytics:Design, develop, and maintain reports and dashboardsAnalyze data to identify trends and insightsGenerate ad-hoc reports as neededIntegration:Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.)Configure inbound and outbound integrationsUpgrade and Patch Management:Plan and execute ServiceNow upgrades and patch installationsTest and validate upgrades to ensure system stabilityBest Practices:Adhere to ServiceNow best practices and standardsStay up-to-date with the latest ServiceNow features and functionalitiesRequired Skills and Qualifications:5+ years of experience in ServiceNow administrationStrong understanding of ITIL processesExpertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.)Experience with ServiceNow scripting (JavaScript, Script Includes, etc.)Ability to troubleshoot and resolve technical issuesStrong problem-solving and analytical skillsExcellent communication and interpersonal skillsAbility to work independently and as part of a team Preferred Skills:ServiceNow certifications (e.g., Certified System Administrator)Experience with ServiceNow integration with other systemsKnowledge of ITIL v4

Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote