ServiceNow IT Operations Management Consultant

About The Company:

ARAs client TechGlobal (pseudonym) is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey. TechGlobal helps businesses become digital-first and digital-ready. The company has a global presence with 600000+ employees (200000+ in India). India is a focus for them with their Development Centres presence in over 10 locations across Tier 1 and Tier 2 cities. They are recognised for their people first and employee oriented policies. Along with offering hybrid work options, a Pan India presence gives flexible location options to employees.

The Role:

As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of applications. Your typical day will involve collaborating with stakeholders to gather requirements, designing application solutions, and ensuring that the applications meet the desired functionality and performance standards. You will also contribute to the decision-making process and provide solutions to problems for your immediate team and across multiple teams.

Key Responsibilities:

• Expected to be an SME
• Collaborate and manage the team to perform
• Responsible for team decisions
• Engage with multiple teams and contribute on key decisions
• Provide solutions to problems for their immediate team and across multiple teams
• Design and develop applications to meet business process and application requirements
• Collaborate with stakeholders to gather requirements and understand business needs
• Ensure that the applications meet the desired functionality and performance standards

Skills Required:

• Must To Have Skills: Proficiency in ServiceNow IT Operations Management or ServiceNow Software Asset Management (SAM) or ServiceNow Custom Application Creation or ITSM
• Good To Have Skills: Experience with cloud migration and implementation
• Strong understanding of IT operations management principles and best practices
• Experience in designing and implementing ServiceNow applications
• Knowledge of IT service management processes and frameworks
• Familiarity with ITIL practices and principles

Qualifications & Experience:

• The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management
• A 15 years full time education is required