IT Manager

Job Title: IT Manager

Location: Bangalore

Reports to : Senior Director of Operations

About Digital Green

Digital Green is a pioneer global not for profit organization, utilizing digital platforms and community-driven approaches to amplify the voices of smallholder farmers and improve their livelihoods. Our mission is to create a world where farmers use technology and data to build prosperous communities. By harnessing the power of technology, we facilitate knowledge sharing, capacity building, and market linkages, enabling farmers to adopt sustainable agricultural practices and increase their productivity and income.

We are dedicated to transforming the lives of under-served smallholder farmers worldwide through innovative technology solutions. Backed by leading philanthropic organizations such as the Bill & Melinda Gates Foundation (BMGF), Walmart Foundation, USAID, and UK Foreign, Commonwealth & Development Office (UKFCDO), we are committed to leveraging data and technology to empower smallholder farmers and strengthen agricultural extension systems.

Job Summary

As the IT Manager for Digital Green, you will lead the global IT function, overseeing all aspects of our cloud-based infrastructure, systems, and support. You will develop and execute an IT roadmap that enables our mission, support collaboration and innovation among our global team, and ensure robust cybersecurity and compliance across our organization. This role requires a hands-on leader who can manage a lean distributed team, engage strategically with vendors, and deliver exceptional service to staff worldwide. The successful candidate will enjoy both managing IT processes and delivering IT support, and will have a passion for enabling teams with digital (and AI) tools to enhance their work.

Key Responsibilities

1. IT Leadership, Strategy, and Policy

• Develop and execute a global IT roadmap aligned with organizational goals
• Assess current IT infrastructure and partners, and identify opportunities to enhance security, efficiency, and cost-effectiveness.
• Update and expand IT policies, and procedures to ensure compliance with best practices and data security requirements.
• Develop and implement annual IT plan and budget based on assessed needs and strategic goals of the operations department or organization
• Collaborate with Tech and Product team to set up and help manage key vendor platforms to enable cost allocation and tracking
• Keep up with industry trends and build understanding of departmental needs to be able to advise and / or help evaluate potential solutions to adopt

2. Team & Vendor Management

• Manage the global IT support team, which includes full-time staff and part-time consultants, to ensure consistent IT support across time geographies.
• Manage relationships with key IT vendors and partners (e.g., Google, AWS, managed services providers), including contract negotiation, and securing non-profit discounts.
• Foster a culture of continuous improvement, customer service, and technical excellence within the IT team.

3. IT & Systems Administration

• Oversee and conduct procurement, deployment, and support of all hardware and software, maintaining up-to-date standards for devices and services.
• Manage organizational hardware inventory, software installation and updates, and processes for new device set-up, return, and retirement / disposal.
• Oversee global onboarding / offboarding processes, and manage onboarding / offboarding for DGPL, US, and Kenya team members.
• Manage all software and SaaS accounts, including account activation / deactivation, managing permissions and access rights, and reviewing invoices.
• Support evaluation / selection and implementation of new systems, as needed.
• Oversee IT support, including managing RMM, defining support processes, and ensuring prompt issue resolution.
• Provide direct IT support for DGPL, US, and Kenya team members, and provide guidance on local repair options as needed.
• Conduct regular audits to ensure security, compliance, and to monitor license count.
• Provide quarterly reporting on IT metrics.

4. Cybersecurity & Risk Management

• Partner with the Data Governance Manager to ensure technical compliance with cybersecurity (and other relevant) policies to protect organizational data, systems, and networks
• Conduct regular risk assessments, vulnerability scans, and implement remediation strategies.
• Coordinate prompt issue investigation and resolution for external security scan findings, and close findings with cybersecurity insurance provider.
• Oversee security awareness training for all staff.
• Manage disaster recovery and business continuity planning for IT systems.

5. Staff Support & Training

• Serve as the primary liaison between staff and IT support, keeping staff updated on IT initiatives and ensuring timely resolution of technical issues.
• Enhance staff awareness of essential systems, software, and security features through internal training and communication.

Qualifications & Experience

• Bachelors degree or equivalent experience in a related field.
• At least 7 years of professional IT experience, with 3+ years in a management role.
• Experience managing IT systems in a global setting, preferably in regions with varying levels of connectivity.
• Strong knowledge of cloud-based services (e.g., Google Workspace, AWS, Office 365), PC and Mac environments, mobile operating systems (Android/iOS).
• Demonstrated ability to manage IT contractors, vendors, and staff across multiple geographies.
• Understanding of current IT regulations, privacy, security, and data protection requirements.
• Exceptional project management skills, with the ability to prioritize and execute multiple tasks with attention to detail.
• Strong analytical skills for business process evaluation and IT solution design.
• Excellent interpersonal and communication skills, with the ability to train and support users of varying technical backgrounds.
• Proven track record of improving and enhancing existing technologies, launching new systems, and integrating platforms in a rapidly growing organization.
• Willingness to work outside of typical office hours to accommodate calls with global team members in other time zones.
• Passion for technology, organizational improvement, and mission-driven work.

Compensation and Application Process:

Digital Green is a great place to work and prides itself on a competitive and comprehensive compensation and benefits package. Digital Green Trust is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please send your application along with an updated CV and a cover letter explaining your suitability for the position. All completed applications should be applied through https://digitalgreen.applytojob.com/apply/jBlSRHTiVc/IT-Manager

Join us at Digital Green and leverage your expertise in AI to transform agricultural practices and improve the livelihoods of smallholder farmers worldwide.