ServiceNow Administrator

The ServiceNow Administrator will report directly to the Product Owner for ServiceNow. You will mentor other ServiceNow Administrators to help them master the platform and provide continuous service improvements. It is essential for you to understand the platform modules, including Incident Management, Change Management, Problem Management, and CMDB. You must have the ability to create workflows, configure forms, manage user roles, enhance scripting abilities, and be proficient in JavaScript to write efficient scripts using Glide API. The ideal candidate will have extensive experience in guiding individuals to understand, manage, and support the ServiceNow platform. You should be able to communicate technical concepts and workflows clearly to end-users. Troubleshooting platform-specific issues and fixing them should be within your skill set. A strong understanding of database concepts like tables, relationships, queries, and reporting is necessary. Collaboration with various teams such as IT, Dev, and HR is also expected. Understanding scoped vs global applications, following standard ServiceNow release processes, promoting code via update sets, and adhering to support processes for scheduled upgrades and security patches is crucial. You should comprehend platform components and their utilization to achieve desired results and follow Consilio JIRA workflow processes. The right candidate will be an energetic self-starter and a ServiceNow expert. Responsibilities: - Certified ServiceNow System Administrator preferred - Develop ServiceNow software solutions using JavaScript, Web Service, HTML, and CSS - Collaborate with Service Asset & Configuration Management teams for expanded Discovery functionality - Create custom portal web pages in ServiceNow using Bootstrap and Angular JS JavaScript frameworks - Manage CMDB health to support Assets and Configuration - Configure and create notifications, UI pages, UI macros, scripts, etc., in ServiceNow - Responsible for application support, operational activities, code migrations, replications, patching, and upgrades following company policies and standards - Create and maintain process and knowledge documentation for ServiceNow Admins and end-users - Utilize ServiceNow import templates for data loading and extraction - Manage the setup, administration, and configuration of field system support application and tools - Understand new ServiceNow features, drive platform expansion, and stay updated on ServiceNow updates and deprecated functionality - Minimum 4 years of IT experience in application operations within a large-scale complex environment Qualifications: - Bachelor's degree in computer science, Data Analytics, or equivalent experience - Minimum 4+ years of hands-on experience as a ServiceNow Administrator with expertise in various ServiceNow modules - Proficiency in JavaScript, HTML, CSS, REST APIs, Flow Designer, Process Automation Designer, and Integration Hub - Experience working with enterprise systems like HRIS, ERP, CRM, and designing playbooks within CSM using the CSM Agent Workspace - Strong verbal and written communication skills, ability to explain complex technical requirements to non-technical individuals - Capacity to work independently in complex projects with significant responsibility - Thorough knowledge of SDLC About the Company: Consilio's consulting and services teams support legal departments of multinational corporations and their outside counsel to respond to legal matters efficiently. The company focuses on delivering service excellence globally by offering eDiscovery, document review, and legal consulting services. Consilio values excellence, passion, collaboration, agility, people, and vision in providing innovative solutions to clients worldwide.,