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Service Relationship Manager-Branch Banking-Branch Banking

Service Relationship Manager-Branch Banking-Branch Banking

Kotak Life Insurance

3 - 4 years

7 - 8 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

Relationship Management marketing customer service orientation mis customer service client servicing business development cross selling sales branch banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role Handling personalized service requests of Privy Program- Branch Optima customers Enhanced customer experience given to Privy Program- Branch Optima customers Maintaining reports, MIS as prescribed Ensuring strict adherence to regulatory and internal approved prescribed requirements for this customer segment Coordination with CPC/RPC/Investment desks for account opening of Prime customers Execute documentation within prescribed compliance norms - ensure all documents are first pass Managing complaints of customers and ensuring their resolution within TAT Ensure targets on Cross Sell, Product Holding, ReKYC, Digital Scores are met Ensure customer coverage targets are met 100% adherence to compliance and laid down process Job Requirements Excellent written and oral communication skills with customer service orientation 3-4 years of experience Courteous and polite. Good Knowledge of Microsoft Excel Understanding of banking norms and processes

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Service Relationship Manager-Branch Banking-Branch Banking