Service Management Manager

You will be serving as a Service Management Manager at Accenture, a renowned global professional services company excelling in digital, cloud, and security solutions. With over 40 industries under our expertise, including Strategy and Consulting, Technology, and Operations services, we are driven by a workforce of 699,000 individuals spread across 120 countries. Embracing the essence of change, we strive to deliver value and shared success to our clients, shareholders, partners, and communities. Your primary responsibility will revolve around managing and resolving customer queries within defined SLAs, addressing escalations and complaints, and ensuring optimal resolutions for dissatisfied customers. Proficiency in Excel and MIS reports, along with a solid grasp of ESG reporting expectations and timelines, is crucial for this role. You will be expected to provide analytical insights while considering common reporting challenges and industry best practices. The ideal candidate for this position should possess expertise in Program and Project Management, Analysis and Reporting, Business Intelligence Tools, and have a knack for adapting to dynamic environments. Strong problem-solving abilities, effective communication skills, and the capacity to handle multiple stakeholders are essential requirements. Additionally, you will be tasked with defining approaches, frameworks, and processes for KYC governance, collaborating with the ANZ team to design operational models, and leading program reporting activities. Your key roles and responsibilities will involve identifying and evaluating complex problems within your area of responsibility, offering solutions based on an in-depth assessment of various factors, and aligning with strategic directives set by senior management. You will have the autonomy to make decisions, determine methodologies and procedures for new assignments, and manage large to medium-sized teams or work efforts. Please note that this role may entail working in rotational shifts. If you are someone with 13 to 18 years of experience and possess a graduation degree, along with a strong background in Business Reporting & Governance - Sustainability Reporting & Analytics, then this challenging yet rewarding role awaits you at Accenture.,