2211 Service Management Jobs - Page 8

Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?Otis is growing and is looking for a maintenance mechanic for one of our entities located in XYZ Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of elevator and escalator units On a typical day you will:Carry out 100% of the elevator maintenance and service visits of the units within your territoryWork within your defined geographical area / territory, managing the portfolio of elevators within itRespond proactively and quickly to fix any breakdowns, aiming to achieve first time fixCarry out minor repairs to achieve continual operationLiaise directly with the customer while on site to build a good working relationship What you will need to be successful (adjust for local regulations)Reference qualifications that are required for maintenance mechanics in your country Hold a drivers license (include if required in your country) You have at least XY months of experience in the elevator sector (adjust for your country)You have good skills in electricity and electrical engineeringYou are a committed professional, with safety as your priorityYou are comfortable communicating to othersYou are curious, adaptable, and you know how to work alone or in a teamYou are comfortable using electronic and digital tools Whats In it For Me / BenefitsYou will receive a long-term employment contract with the world market leader in a crisis-proof industry Customize here for work schedule / shift / weekly hours We offer you remuneration in accordance with local financial standards / wage agreementCustomize here including vacation, bonuses and XY vacation days We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time You will receive modern and high-quality work clothes, your own tools, an iPhone and a company car (customize here)The health and safety of our employees is our top priority We promote this through regular training on the subject of occupational health and safety as well as through an employee support program

Role Responsibilities: Manage, train, and guide the service team across assigned territory. Set service targets and monitor team performance against goals. Build and sustain long-term relationships with customers. Implement service management processes for customer prioritization and engagement. Job Requirements: 5+ years experience in distribution sales in EDC, fintech, banking, or insurance. Strong communication, leadership, and customer management skills. Willingness to travel across assigned Oil and Gas territories. Knowledge of Excel is optional but preferred.

Role Responsibilities: Lead, train, and guide the service team in the assigned territory to meet service targets. Monitor team performance and motivate members to exceed targets. Build and maintain long-term relationships with customers and manage service requests. Travel within the assigned service area to present company offerings and increase brand awareness. Job Requirements: 5+ years of experience in distribution sales in EDC, fintech, banking, or insurance. Ability to set, track, and review sales targets for the team. Strong communication and leadership skills with a focus on customer engagement. Knowledge of Excel (optional).

Role Responsibilities: Manage, train, and guide the service team within the assigned territory. Set and track service and sales targets for the team. Monitor performance and motivate the team to meet or exceed service goals. Build and sustain long-term customer relationships, ensuring customer satisfaction. Job Requirements: 5+ years of experience in distribution sales, particularly in EDC, fintech, banking, or insurance. Strong leadership and communication skills with a focus on customer engagement. Ability to handle and report on team performance. Knowledge of Excel is a plus.

Role Responsibilities: Manage and train the service team to meet or exceed service targets. Develop and maintain long-term customer relationships within the assigned territory. Monitor performance and motivate team members to meet sales and service goals. Conduct outbound communication and meetings with customers to close service requests. Job Requirements: 5+ years of experience in distribution sales within EDC, fintech, banking, or insurance. Ability to set, track, and review sales targets for the team. Strong communication and leadership skills. Knowledge of Excel and experience with customer engagement strategies.

Role Responsibilities: Manage and train a service team, setting and achieving service targets. Monitor team performance, providing motivation and performance updates. Build long-term customer relationships through outbound calls, emails, and face-to-face meetings. Implement a service management process to prioritize key customers and prospects. Job Requirements: 5+ years of experience in Distribution sales in EDC, fintech, or Banking/Insurance. Strong communication and leadership skills. Ability to set and track team sales targets. Knowledge of Excel is optional but beneficial.

Role Responsibilities: Manage, train, and guide the service team in an assigned territory, focusing on the Oil & Gas/Dairy sectors. Set and track service targets, ensuring the team achieves or exceeds them. Monitor team performance, provide motivation, and drive results to meet targets. Collect customer feedback and provide regular updates to senior management. Travel within the assigned service area to present offerings and build brand awareness. Use outbound communication (phone, email, face-to-face meetings) to close service requests and maintain customer relationships. Develop and maintain long-term customer relationships by identifying and addressing key client needs. Job Requirements: 5+ years of experience in distribution sales within EDC, fintech, banking, or insurance sectors. Proven experience in setting and tracking sales targets for a team. Strong leadership, communication, and team management skills. Ability to research and develop strategies for increasing customer engagement. Optional knowledge of Excel for data management and analysis.

Team Management (Service FSEs) min 15-20 SLA Management - Ticket Closure of both Proactive and Reactive Merchants issues (device related) Material Management from Hub to FSE (Fwd and Reverse Logistics) Upselling Skill Analytical and Data Management Trainer Mindset Criteria: Strong service background Industry: DTH/Broadband/Consumer Electronics, etc. Local market knowledge Strong understanding of stock handling/inventory management

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About Team: QR & Sound Box is one of Paytm's business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm's QR Code & Sound Box business in Indian merchants. Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and Launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span, and geographies by the team. Responsibilities: Team Management (Service FSEs) min 15-20. Management- Ticket Closure of both Proactive and Reactive Merchants issues (device related). Management from Hub to FSE (Fwd and Reverse Logistics). Skill and Data Manager. Mindset. Criteria: Strong service background Industry- DTH/Broadband/Consumer Electronics etc. Local market knowledge Strong understanding of stock handling/inventory management

Responsibilities: * Managing, training, and providing overall guidance to the Service team of an assigned territory. * Setting reasonable Service targets to be achieved by the team. * Monitoring the performance of the service team and motivating members to meet or exceed service targets. * Collecting customer feedback and providing updates to senior management. * Traveling to potential and existing customers within an assigned service area to present company offerings and build brand awareness. * Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close service requests. * Developing and sustaining long-term relationships with customers. * Implementing a service management process to assist the service team in identifying and prioritizing key customers and prospects. Requirements: * 5+ yrs of experience of Distribution sales in EDC, fintech, Banking / Insurance Sales. * Set and track sales targets for the team. * Review of Sales Team. * Research and discover methods to increase customer engagement. * Will be handling assigned territory for Oil and Gas. * Good communication and leadership skills. * Knowledge of Excel (Optional).

As a successful candidate, you will be expected to have a profound functional and technical background in various aspects of Workday HR applications. This includes expertise in requirements gathering & analysis, designing, developing, testing, and implementing Workday HR applications. Your experience should also encompass working with different Workday components, such as Integrations, Security, Extend, Prism, Reports, and Data Migration frameworks. Furthermore, you should have a proven track record of serving as a functional or technical Subject Matter Expert (SME) in delivering necessary support to service management or production support teams. Your contributions in this role will be crucial in ensuring the smooth operation and efficiency of the Workday HR applications within the organization.,

Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA Service Management, Incident Management, Problem Management, Capacity Management, What you'll be doing .Service Management, Incident Management, Problem Management, Capacity Management, Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Messaging Services Advisor- Sharepoint to join our team in Bangalore, Karn?taka (IN-KA), India (IN). Messaging Services Advisorapplies a wide application of theories, concepts, and principles in identifying customer needs and managing andsupporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day to day support operations.Expert on Messaging technologies-SharePoint 2010/2013 on-prem servers and SharePoint Online Job Description- ?Provides deep subject matter expertise, advice and program delivery. ?Support 24x7 steady state operations-Flexible working in shifts for all required work done and during weekends. ?Contributes to the development of new techniques and plans within area of expertise. ?Thorough understanding and management of customer business needs and expectations. ?Provide support on day to day operations in managing the Messaging infrastructure of account(s). ?Works on abstract and complex problems requiring evaluation of intangible variables. ?Integrates trends, data and information into plans, deliverables and recommendations. ?Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent. ?Anticipates operational, program, and implementation issues and develops preventative measures. ?Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects. ?Applies advanced training and experience to resolve difficult client problems where standard practice has failed. ?Identifies, structures, and delivers services that enable business processes. ?May develop automated methods needed to implement recommended solution. ?Performs root cause analysis on failed components and implements corrective measures. ?Designs and implements load testing and disaster recovery scenarios. ?Mentors junior team members. ?Candidates must have exceptional customer service, problem solving, and communication skills ?Possess the ability to work independently with minimal management supervision and with a global team of engineers ?Strong team player with ability to work in a team and as individual contributor ?Strong organizational and documentation skills Technical Skillset- ?Health checks, server capacity management and proactive configuration management support ?Security hardening and patch/update management support ?High-availability components support ?Service Management and Service Level Management ?Collaboration components configuration management ?Search engine configuration management ?Content management configuration support

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a OIPA Sr. Developer to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). OIPA Sr. Developer OIPA Support analyst will work directly with members of the production support, business and technical teams to review and maintain existing business and technical requirements used to configure the OIPA system, resolving issues related to data, interfaces, integrations or cycles. Primary Role Duties and Responsibilities: Work on problems involving the evaluation of specifications for complex existing business requirements and processes to maintain and modify the technical/functional and documents. Work with Service Management, internal and external stake holders to provide solutions Perform functional gap analysis, review design documentation and participate in design reviews Review and interpret architectural and technical design documents to develop complex OIPA transactions and processes using best practice OIPA configuration techniques Review logical queries, calculations, reporting and complex formulas to troubleshoot the tickets Develop Technical configuration and SOP Documents Perform code reviews, migrations smoke testing Strong understanding of OIPA database schema and relational objects inherent to it OIPA daily Activity Error Report Review Document and share findings with the build team if the issue need to be fixed OIPA Cycle Support Failures, SLAs exceeded Fluent in OIPA integration patterns (AS file, OIPA extensions, Web Services/API) Troubleshoot REST or SOAP services for integration failures or issues Expertise in entity based logical modeling and data throughput optimization Provide XSLT and OIPA configuration support for migrations or troubleshooting Collaborate with cross functional teams to align business intent with system behavior Understanding of OIPA schema and ability build SQL statements for application data related issues. Requried Skills: Excellent working knowledge of insurance life and health products for individual, group and worksite markets 4 years of hands on configuration experience on life or health products using OIPA V10 or V11 LOMA certification and knowledge of typical insurance business functions including: underwriting and policy issue, payment processing, monthaversary, anniversary, disbursement, withdrawal, correspondence, nonforfeiture, lapse processing, state reporting, billing, policy servicing, product set-up, , health claims processing, life claims processing Knowledge of Oracle SOA and BPM is desired Experience or Knowledge of OIPA interface configuration

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Service/Product Offer Management Specialist is a seasoned subject matter expert, responsible for managing the lifecycle of a product or service. This role brings knowledge of a product or service to the required crafting of a technical solution(s) in support of clients and has a strong understanding of the organization thereby ensuring that their crafted solution(s) meet client requirements. This role is responsible for effectively promoting and positioning company's product and / or services in the market and is also required to identify new commercially viable products or services, as well as any opportunities for the enhancement of existing products or services. By monitoring the legislative, regulatory environment and shareholder requirements, the Service Product/Offer Management Specialist can provide insights and impact assessments to the organization and ensure full compliance. What you'll be doing Key Responsibilities: Engages with Engineers, Consultants, Technical Architects and Solution Architects to ensure that the crafted solution meets client requirements. Achieves set and agreed product sales to meet specified financial goals. Develops and delivers product training to client facing staff. Influences and guides the Sales team to ensure that they are equipped to close deals that involve their products and services. Engages with and offers support to internal and external stakeholders to ensure the project's success. Analyzes product data to establish trends and insights using internal and external sources. Facilitates the conversion of knowledge and ideas into new or improved products, processes and services. Researches and interprets competitor offerings and market trends against the client base with a strong data analysis focus. Determines the appropriateness of pricing of existing and new investments strategies in line with projected value, competitor offerings and market trends. Drafts and maintains product specifications documents. Provides product knowledge input assistance for compiling client proposals. Writes RFI/RFP responses and bids and obtains vendor product certification for the product portfolio. Recommends product enhancements and updates to identify new business opportunities. Involvement in product development life cycle in order to understand how new products or new product features will impact both the end user and the client facing areas that directly support end users. Knowledge and Attributes: Seasoned knowledge of market segments and product portfolio categories Seasoned knowledge of product lifecycles and technology solutions. Seasoned knowledge of product management disciplines and tools. Demonstrate financial awareness and commercial acumen. Possesses strategic thinking skills with sound presentation and public speaking abilities. Seasoned problem analysis and solution formulation capabilities. Excellent verbal and written communication ability. Seasoned understanding of the organization's transformation and change programs. Demonstrate a sound understanding of the technologies related to product areas Seasoned understanding of the product's functionality and capability. Displays an astute mind-set with critical thinking ability. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Information Technology or Computer Science or Business or related field. Relevant certifications such as Scaled Agile and ITIL are beneficial. Required Experience: Seasoned experience in a similar position, preferably gained within a global technology services organization. Seasoned experience gained within the technology industry. Seasoned track record managing the implementation new products or product lines. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Managing Day-to-Day Operations Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Food and Beverage Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (eg, greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices. Role: Restaurant Manager Industry Type: Hotels & Restaurants Department: Food,Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: F&B Service Education UG: Diploma in Mechanical PG: Any Postgraduate

Areas of Responsibility : Restaurants/Bars and Room Service (if applicable) Key Duties : Supervises daily restaurant operations Assists with menu planning Maintains sanitation standards Assists servers and hosts during peak meal periods Strives to improve guest and employee satisfaction Maximizes financial performance in areas of responsibility Determines training needs and implements training plans Candidate Profile : Education : High school diploma or GED with 4 years experience in food and beverage, culinary, or related area, OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience in the food and beverage industry Core Work Activities : Managing Day-to-Day Operations : Supervises and manages employees Manages all day-to-day operations Maintains service and sanitation standards in restaurant, bar/lounge, and room service areas Reviews staffing levels to meet operational needs and financial objectives Leading Food and Beverage Team : Utilizes interpersonal and communication skills to lead and influence others Encourages mutual trust, respect, and cooperation among team members Serves as a role model and develops specific goals to prioritize work Ensures compliance with food and beverage policies, standards, and procedures Ensures compliance with food handling, sanitation standards, and applicable laws (including liquor laws) Ensuring Exceptional Customer Service : Provides services beyond expectations for customer satisfaction and retention Improves service by communicating guest needs and providing individual coaching Manages day-to-day operations to meet customer expectations Displays leadership in guest hospitality and creates a positive atmosphere Handles guest problems and complaints, meeting with guests for feedback Managing and Conducting Human Resource Activities : Provides guidance and direction to subordinates, setting performance standards Develops training programs and ensures employees understand guest expectations Strives to improve employee retention Implements open door policy and reviews employee satisfaction results Additional Responsibilities : Provides information to supervisors, co-workers, and subordinates through various communication methods Analyzes information and evaluates results to choose the best solutions Assists servers and hosts during high-demand times Recognizes good quality products and presentations Supervises daily shift operations in the absence of Assistant Restaurant Manager

Responsible for all food and beverage operations, including culinary, restaurant, beverage, and room service operations. Oversees guest and employee satisfaction, maintaining standards, and meeting/exceeding financial goals. Demonstrates knowledge and proficiency of applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. Candidate Profile: Education and Experience : High school diploma or GED with 4 years of experience in food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience in food and beverage, culinary, or related professional area. Core Work Activities: Developing and Maintaining Budgets: Develops and manages financial, employee engagement, and guest satisfaction plans for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team: Manages all Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in their absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others. Oversees all culinary, restaurant, beverage, and room service operations. Creates a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and service passion. Provides excellent customer service to all employees. Responds quickly and proactively to employee concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains employee productivity levels. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides leadership and direction to bring together and prioritize departmental goals efficiently. Sets clear expectations with employees and ensures appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service: Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands and promotes the brand's service culture. Drives alignment of employees, team leaders, and managers to the service culture. Sets service expectations for all guests internally and externally. Takes ownership of guest complaints/problems until resolved or addressed by the appropriate manager/employee. Verifies all banquet functions meet and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by assisting individuals to understand guest needs, providing feedback and coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, ensures quality, and verifies that standards meet customer expectations. Managing and Conducting Human Resource Activities: Provides guidance and direction to subordinates, setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches/mentors to improve skills. Develops formal educational or training programs/classes and teaches or instructs others. Develops action plans based on employee engagement and guest satisfaction results. Additional Responsibilities: Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates through various communication channels. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings, and property meetings.

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. Role: Restaurant Manager Industry Type: Hotels & Restaurants Department: Food,Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: F&B Service Education UG: Any Graduate PG: Any Postgraduate

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. Role: Restaurant Manager Industry Type: Hotels & Restaurants Department: Food,Beverage & Hospitality Employment Type: Full Time, Permanent Role Category: F&B Service Education UG: Any Graduate PG: Any Postgraduate

Areas of Responsibility: Oversee Restaurants/Bars and Room Service operations (if applicable) Supervision & Leadership: Assist in daily supervision of restaurant operations Support menu planning and maintain sanitation standards Assist servers and hosts during peak meal periods Strive to improve guest and employee satisfaction Determine training needs and implement plans Education & Experience: High school diploma or GED with 4 years of experience in food and beverage or related area, OR 2-year degree in Food Service Management, Hospitality, Business Administration, or related field with 2 years of experience Core Work Activities: Assisting in Management of Restaurant Team: Handle employee questions and concerns Monitor employee performance and provide feedback Supervise daily shift operations in the absence of higher management Participate in departmental meetings to communicate goals and desired results Conducting Day-to-Day Restaurant Operations: Ensure proper supplies, equipment, and uniforms for employees Communicate food quality and service issues to the Chef and Restaurant Manager Ensure compliance with restaurant policies and local laws Manage budget goals and perform restaurant duties as necessary Providing Exceptional Customer Service: Interact with guests to gather feedback on service and quality Supervise staffing levels to meet operational and financial objectives Handle guest complaints and problems as necessary Set a positive example for guest relations Conducting Human Resource Activities: Supervise ongoing training for employees Communicate performance expectations and provide coaching Counsel employees based on performance Additional Responsibilities: Provide information to supervisors, co-workers, and subordinates Assist servers and hosts during high-demand times Recognize quality products and presentations Supervise daily shift operations in absence of Restaurant Manager Equal Opportunity Employer: Commitment to hiring a diverse workforce and fostering an inclusive, people-first culture

Job description Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager.

Provides leadership and direction to all Food and Beverage outlets and staff including Restaurants, In Room Dining, Services and Beverage outlets Manages the daily activities and monitors the performance of the Food and Beverage management and service teams Verifies that all outlet operational policies and procedures are maintained throughout the outlets Verfies that Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Administration (OSHA) and regional Alcoholic Beverage Commissions guidelines are maintained Assists the Director of Food and Beverage (F&B) in developing and managing the strategic plan for the Food and Beverage division including budget administration, forecasting, inventory and cost control Manages the development of the Food and Beverage outlet management team Manages and creates Food and Beverage marketing and promotional opportunities for the outlets to draw clientele from the local market

As a FinEx Service Resilience Head at HSBC, you will play a crucial role in ensuring the stability and resiliency of the production estate consisting of approximately 400 applications and services. Reporting to the CIO for Finance, Regulatory Reporting, and Cross Functions Technology, you will be responsible for maintaining effective governance and control across the FinEX Production estate. This will involve collaborating with Value Stream-aligned DevSecOps teams and the Enterprise Technology Service Management community to ensure uninterrupted business processes for users across various functions. Your responsibilities will include managing a small central team of Subject Matter Experts in the Service Management, Control, and Infrastructure domains, driving transformation in the DevSecOps teams towards automated solutions and continuous improvement. You will also be expected to maintain a diverse network of stakeholders across Global Finance, Global Risk, Procurement leadership, regional technology leads, key vendors, and various internal HSBC teams. In this role, you will focus on ensuring production stability and resiliency by implementing and reviewing governance and control processes, managing core teams, delivering high-quality production and control metrics, driving convergence of working practices, and actively participating in Communities of Practices to identify best practices in Service Management and Control domains. Additionally, you will be involved in reducing resolution time and service disruption, escalating major incidents appropriately, and ensuring the continual review of key performance indicators and objectives. Your success in this role will require 18+ years of experience as a senior technologist, particularly in providing production service management and control operation for a large, globally distributed technology estate. You should have a track record of DevOps and agile adoption, experience in managing technology vendors, and the ability to influence senior stakeholders effectively. Strong communication skills, attention to detail, and a passion for service management and control will be essential for driving initiatives that create a diverse and inclusive culture within the India team. Join HSBC and be part of a dynamic environment where you can drive culture change, engage with cross-cultural teams, and contribute to the continuous improvement of service performance. Learn more about this exciting opportunity at www.hsbc.com/careers. Please note that personal data related to your job application will be handled in accordance with HSBC's Privacy Statement, available on their website.,

You are a highly organised and detail-oriented Service Manager required by Tractor Junction to oversee the efficient operation of the tractor service and refurbishment department in Madhya Pradesh. Your primary responsibility will be to manage the entire lifecycle of tractor service and refurbishment, ensuring standardised processes that are timely and cost-effective. You will also oversee inventory management of critical components such as batteries and tyres, while maintaining operational systems aligned with company standards. Your key responsibilities include overseeing and ensuring standardised refurbishment of tractors, ensuring timely completion of processes meeting cost and quality standards. You will manage inventory for critical components like batteries, tyres, and other parts to maintain optimal stock levels, minimise downtime, and prevent shortages. To be successful in this role, you must have proven experience in service management, preferably in the tractor industry. You should possess a strong knowledge of inventory management systems, particularly related to batteries, tyres, and other tractor components. Proficiency in using VMS (Vendor Management System), Google Sheets, and Microsoft Office Suite (Excel, Word, etc.) is essential for this role.,