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Ericsson
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Service Improvement Lead

Service Improvement Lead

Ericsson

0 years

2 - 4 Lacs

Noida

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

service technology optimization support learning ml ai data analytics measurement reporting compliance governance efficiency finance

Work Mode

On-site

Job Type

Part Time

Job Description

Join our Team

About this opportunity:

Ericsson, a global leader in communications technology, is seeking a Service Improvement Lead to enhance our service delivery. In this role, you'll oversee service lifecycles, ensuring consistent performance optimization and continuous evolution. This customer-facing role provides crucial support to our Service Ownership, bridging the gap between internal teams and our Service Delivery Units (SDUs).

What you will do:

Menace and enhance the entire service lifecycle effectively to ensure the highest standard of service delivery.
Guarantee end-to-end customer experience alongside the Service Owner, promoting constant evolution and optimization.
Implement Machine learning (ML), Artificial Intelligence (AI), and data analytics activities across the service to optimize resources, applications and infrastructure.
Oversee measurement and reporting aspects, including KPIs, SKPIs, SLAs/WLAs in compliance with commercial contracts.
Implement a Service Improvement plan, coordinating with Ericsson Service Delivery Units (SDU), the client, and relevant ASPs.
Support Service Operations Governance, internal and customer-focused, with a keen eye on Service Performance.

The skills you bring:

- Ericsson Operations Engine - Mode Of Operations.

Overall understanding of Automation?.
Operational Excellence.
Service Quality.
Operational-Level Agreement.
Efficiency Improvement in Service Delivery.
Program/Project Finance Management.
Service Delivery Models and Strategy.
Business Requirements.
Performance Reporting.
Data Analytics.
Work Level Agreement (WLA) and Service Level Agreement (SLA).
Customer Experience.
Continuous Improvement Process.

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Ericsson

Telecommunications

Kista Stockholm

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Service Improvement Lead