SERVICE HEAD SURVEILLANCE

💫 We‎ are‎‎ authorized‎ consultants to‎‎ a 23 year‎ old company. They are specializing in‎ system integrators‎ FAS / IDS‎ / PAS‎ /‎ ACS‎ &‎ CCTV. based‎ in‎ Navi Mumbai‎ and cater services PAN‎ India. Their‎ current‎ in house‎ strength‎ is‎ 125‎ plus‎ and main products‎ are CCTV‎ system,‎ Intruder‎ Detection‎ System‎ and‎ Fire‎ Alarm System💫 We are urgently seeking for the below position.🔯 Position : SERVICE HEAD- E-SURVEILLANCE🔯 Location : SANPADA, MUMBAI🔯 Experience : MIN 4-5 YEARS🔯 Salary :- 12 LPA🔯 Education : ANY GRADUATE

Job Summary

The Service Head will be responsible for leading and managing the after-sales service operations across all regions. This includes overseeing installation, maintenance, AMC (Annual Maintenance Contract) performance, technical support, team management, and client satisfaction for all deployed e-surveillance systems.Key Responsibilities🔅Lead and manage the national or regional service operations for e-surveillance projects.🔅Ensure timely installation, commissioning, and servicing of surveillance equipment (CCTV, DVR/NVR, alarm panels, etc.).🔅Monitor SLA compliance and drive operational excellence in preventive and corrective maintenance.🔅Coordinate with technical teams, vendors, and field engineers for prompt issue resolution.🔅Handle escalations and ensure quick turnaround on critical service complaints.🔅Maintain strong client relationships and ensure high levels of customer satisfaction.🔅Oversee training and development of the service team including engineers and support staff.🔅Track service KPIs including response time, resolution time, downtime, and AMC performance.🔅Manage budgets and optimize service costs while ensuring quality delivery.🔅Collaborate with sales and project teams to align post-sales support with customer expectations.🔅Audit and enhance processes for continuous improvement in service delivery.Skills: team management,troube shooting,cctv,dvr/nvr,technical support,operation excellence,leadership,sales,complaint handling,budget management,process improvement,cctv systems,service level agreement (sla) monitoring,alarm panels,surveillance,corrective maintenance,maintenance,client relationship management,preventive maintenance