547 Service Excellence Jobs

Do you have the drive to achieve extraordinary profitable growth and brand positioning, while fostering an exceptional Omnichannel customer experience and leading a people movement To be successful in this role, we seek an individual with a robust commercial background and a keen interest in commerciality, capable of maximizing the potential of our Remote Customer Meeting Point. You should possess 10-15+ years of experience with an MBA or PG in Administration, Operations, or Service excellence, along with a minimum of 5 years in a senior leadership position overseeing large-scale BPO, contact centers, or Service delivery teams. Preferred backgrounds include experience in BPOs, airlines, banking, or ecommerce. Familiarity with CRM tools and AI would be advantageous. As a role model of the IKEA culture & values, you should have a passion for driving business growth through people development. Collaboration within your organization and across different parts of IKEA is crucial. An entrepreneurial spirit, a willingness to take calculated risks, and a drive to exceed goals are essential qualities. Leading organizational and digital transformations, crisis management, high customer centricity, effective communication, strategic thinking, and a balance between deliverables and nurturing the IKEA culture are key attributes we are looking for in this role. Your responsibilities will involve driving Omnichannel profitable growth and brand positioning, enhancing sales, and ensuring an excellent customer experience in an omni-channel environment. You will work with your team to enhance remote customer meetings through innovative tools and approaches, as well as by introducing new digital self-service tools to simplify customer interactions. Additionally, you will be responsible for ensuring high-quality execution of all People processes to have skilled and engaged co-workers, aiming to be the best employer in your market. Embracing the omni-channel transformation as a digital ambassador, building networks with relevant stakeholders, and representing the IKEA market locally, nationally, and globally are also part of your role. Leading and developing the RCMP Management Team to achieve IKEA's goals and standards, fostering innovation, driving transformation, cultivating a performance culture, and ensuring an efficient and profitable operation in line with the IKEA Concept will be crucial for success in this role. Some specific key tasks include enabling omnichannel retailing by establishing and integrating a highly centralized RCMP to drive strategic profitable growth, setting the strategy and development of the RCMP, promoting a customer-centric mindset, and ensuring efficient and effective RCMP organization aligned with broader Ingka goals. At IKEA, Customer Relations is focused on building and maintaining long-lasting customer relationships in a multichannel retail environment. The team's goal is to create a positive and joyful experience for all IKEA visitors and customers through services, feedback gathering, and customer interactions, all while being genuinely passionate about people.,

As a CRM Head, you will be responsible for leading the customer relationship management function, overseeing the post-sales customer lifecycle, managing a high-performing CRM team, and ensuring exceptional client servicing standards. Your strategic approach will drive satisfaction, loyalty, and brand trust among our customers. You will lead, mentor, and manage the CRM team by setting performance goals, providing training, and fostering a customer-centric culture. Developing and implementing CRM strategies to enhance client satisfaction, streamlining internal processes, and handling major customer escalations with professionalism will be key aspects of your role. Ensuring timely documentation issuance and maintaining accurate client records in CRM software will also be crucial. Collaboration across departments to ensure seamless delivery and communication, tracking customer satisfaction metrics, preparing high-level MIS reports, ensuring RERA compliance, and driving digital transformation within the CRM process are among your responsibilities. Additionally, fostering long-term relationships with high-value clients and developing referral programs will be essential. You should hold a Bachelor's degree in Business Administration or Marketing, with 8-12 years of CRM experience, including at least 4-5 years in a leadership role. Strong leadership skills, expertise in CRM tools and data analytics, excellent communication and negotiation skills, and a customer-first mindset are required. Strategic thinking, knowledge of real estate operations and RERA compliance, and a passion for service excellence are also important qualities. In return, we offer a senior leadership position with strategic impact, a competitive salary with performance-based bonuses, the opportunity to work on landmark real estate projects, and a dynamic work environment with strong growth potential.,

As a CRM Head at our organization, you will play a crucial role in leading our customer relationship management function. Your responsibilities will include overseeing the post-sales customer lifecycle, managing a high-performing CRM team, and ensuring top-notch client servicing standards across all projects. To excel in this role, you will need to bring in leadership qualities, innovative processes, and a customer-centric approach to enhance satisfaction, loyalty, and brand trust. Your key responsibilities will involve leading, mentoring, and managing the CRM team, developing and implementing CRM strategies, handling customer escalations and conflict resolutions, ensuring timely issuance of legal documentation, maintaining client records in CRM software, and coordinating effectively across various departments. You will also be responsible for tracking customer satisfaction metrics, preparing high-level MIS reports, ensuring RERA compliance, driving digital transformation, and fostering long-term relationships with high-value clients. To be successful in this role, you should possess a Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred) along with 8-12 years of CRM or Customer Success experience, with a minimum of 4-5 years in a leadership role preferably in the Real Estate sector. Strong leadership skills, expertise in CRM tools and data analytics, excellent communication and negotiation skills, strategic thinking abilities, and deep knowledge of real estate operations and RERA compliance are essential qualifications for this position. In return, we offer you a senior leadership position with strategic impact, a competitive salary with performance-based bonuses, an opportunity to work on landmark real estate projects, and a dynamic work environment with strong growth potential.,

Join Our Team as Groups & Events Manager at Browns Hotel About Browns Hotel Browns Hotel, London's first hotel, has been an icon of luxury and hospitality since 1832. Located in the heart of Mayfair, near Bond Street's boutiques, Dover Street Market, and The Royal Academy of Arts, we welcome discerning guests from around the world. A part of the esteemed Rocco Forte Hotels collection, Browns Hotel combines heritage, elegance, and modern sophistication to provide truly unforgettable experiences. The Role: Groups & Events Manager As the Groups & Events Manager at Browns Hotel, you will play a crucial role in our Meetings & Events team. Your responsibilities will include driving revenue through successful sales and event planning, ensuring a seamless experience for contracted group bookings. You will oversee the entire sales cycle for events, from initial inquiry to execution, ensuring that each occasion upholds the exceptional standards of Browns Hotel. For group bookings, your role will involve managing all operational planning post-contract to deliver a flawless guest experience. Your Key Responsibilities - Lead the Groups & Events Services Team to ensure excellence in event sales, coordination, and execution. - Manage corporate and private events, such as private dining, social gatherings, meetings, conferences, press junkets, and weddings. - Convert event inquiries into confirmed sales, exceeding agreed budget targets to drive revenue. - Cultivate strong relationships with new and existing clients, identifying opportunities to enhance our event offerings. - Take ownership of the planning process for all confirmed group bookings, ensuring a seamless guest experience from contract to departure. - Maximize yield in alignment with the strategic objectives of the Meetings & Events department and Browns Hotel's overall business goals. - Uphold the luxury and prestige of Browns Hotel by delivering exceptional service and meticulous attention to detail at every event. Who We Are Looking For We are seeking a dynamic and dedicated individual with a passion for hospitality and a keen eye for detail. The ideal candidate should have: - A proven track record in event sales and planning, preferably in luxury hotels or high-end venues. - Exceptional communication skills to build strong relationships with clients, colleagues, and stakeholders. - A commercial mindset to drive revenue while upholding the highest service standards. - Strong leadership abilities to inspire and guide a team towards success. - An understanding of global service standards and a commitment to delivering extraordinary experiences. Why Join Browns Hotel & Rocco Forte Hotels At Rocco Forte Hotels, we offer more than just a job - we provide a supportive, family-like environment that recognizes and rewards your talent. Our benefits include: - Exclusive team member rates across our collection, with stays starting from 25/30 per night. - Dining discounts, spa treatment discounts, and health spa product discounts. - Learning and development opportunities to support your career growth. - Complimentary meals on duty. - Social activities, recognition programs, and annual awards. - Pension scheme, season ticket loan, and Cycle to Work scheme. - Employee Assistance Programme. Ready to Elevate Your Career If you are passionate about delivering world-class experiences and aspire to be part of a prestigious hospitality brand, we would love to hear from you. Apply now and join the Rocco Forte Hotels family as a valued member.,

Your work at Caterpillar Inc. helps shape the world. As a part of a global team, you contribute not only to the work at hand but also to the well-being of your colleagues. Together, we are the creators, problem solvers, and builders of a more sustainable future, strengthening communities worldwide. At Caterpillar, progress and innovation are not just discussed we actively make them a reality, collaborating with our customers to make a positive impact on the places we call home. In the role of a Product Support specialist, you will be responsible for planning and carrying out the removal, modification, rework, and installation of package controls and systems to enhance industrial gas turbine packages according to customer specifications and project timelines. Your expertise in turbo-machinery fields will be crucial as you adhere to EHSS, quality, electrical, and Solar standards throughout your tasks. Your key responsibilities will include utilizing the work permit program effectively, participating in safety meetings, planning and executing removal of obsolete materials, installing new control systems, developing layouts for new components, rewiring junction boxes, providing leadership on projects, and offering technical support to less experienced technicians. To excel in this role, you should possess skills in Service Excellence, Initiative, Problem Solving, Technical Excellence, Power Generation, Safety (Oil and Gas), Oil and Gas Equipment, and Troubleshooting Technical Problems. Your ability to meet customer needs, proactively take on challenges, resolve problems, apply technical knowledge, understand power generation principles, adhere to safety protocols, and troubleshoot technical issues will be essential for success. Please note that this job description serves as a general outline of the duties for this position and is intended to establish the specific salary grade. It is not exhaustive but provides a comprehensive overview of the responsibilities expected from employees in this role. Management reserves the right to modify this description as needed to meet the evolving demands of the organization. This job description does not encompass all essential job functions as defined by the Americans with Disabilities Act. Join us in building a better world at Caterpillar, where your contributions make a real difference. Apply now or consider joining our Talent Community for future opportunities. Caterpillar is an Equal Opportunity Employer.,

As a Retail Store Executive at Sneakinn, you will play a crucial role in managing the daily operations of the store located at Defence Colony and New Friends Colony in New Delhi. Your primary responsibility will be to ensure an exceptional customer experience by welcoming and assisting customers, managing drop-offs and pickups, maintaining store cleanliness and aesthetics, handling inventory, and facilitating cash transactions. You will also collaborate closely with the backend operations team when necessary. This hands-on position requires a strong sense of ownership, excellent communication skills, and a dedication to delivering service excellence. You will be expected to greet and assist customers, maintain store hygiene, keep track of inventory, follow up with customers for feedback and collections, address basic customer grievances, and work in coordination with the Store Manager and backend operations team to ensure timely service delivery. Additionally, maintaining clear digital and physical records of customer interactions and article status will be part of your responsibilities. Sneakinn Laundry, established in 2020, is a specialist in providing premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a dedicated team of over 100 members, Sneakinn is dedicated to delivering seamless customer experiences. The company has gained national recognition for its innovation and commitment to high-quality care, including a feature on Shark Tank India. For more information, visit www.sneakinn.in and follow us on Instagram at @sneakinn_laundry.,

The Manager, Supplier to Serve role at Walmart Global Tech involves developing relationships with stakeholders, supporting plans, ensuring compliance with company policies, and applying accounting principles to perform month-end close activities and prepare financial statements. As a Manager, your responsibilities will include coordinating and supervising tasks, managing data, analyzing financial information, evaluating adherence to internal controls, fostering functional partnerships, ensuring operational excellence, managing projects, monitoring service delivery, providing financial analysis, and demonstrating leadership values. About the team at Walmart Global Tech, you will be working in an innovative environment where software engineers, data scientists, and service professionals collaborate to deliver solutions that enhance customer shopping experiences and support Walmart's associates. The team focuses on human-led innovations that prioritize people and aim to make a positive impact on millions of lives. In this role, you will manage a portfolio of business within a specific category for the Warehouse Supplier concierge process. Your responsibilities will include overseeing the team and workflow, developing guidelines for carrier claim collections, identifying opportunities for process improvements, and collaborating with the US team to enhance efficiency in fund collection and fraud detection from carriers. To qualify for this position, you should have a graduate or post-graduate degree, preferably with a finance specialization, along with a minimum of 8+ years of post-qualification experience in end-to-end P2P processes. Strong analytical skills, experience with Microsoft tools, SAP S4 HANA, and process improvement knowledge are essential requirements. Experience in the retail industry will be advantageous for this role. Walmart Global Tech offers a hybrid work environment that combines in-office and virtual presence, providing flexibility for collaboration and personal development. The company values a culture of belonging, where every associate is respected and valued for their individuality. Walmart is committed to fostering an inclusive workplace where diversity is celebrated, and all individuals feel a sense of belonging. As an Equal Opportunity Employer, Walmart believes in understanding, respecting, and valuing the unique qualities and perspectives of its associates, customers, and communities. By creating a welcoming and inclusive environment, Walmart aims to engage its associates, enhance business operations, and support the diverse communities it serves. If you are seeking a rewarding career in a tech-driven environment with opportunities for growth and innovation, Walmart Global Tech offers a platform to leverage your skills, drive impactful change, and shape the future of retail on a global scale. Join us in reimagining the future of retail and making a difference in the lives of millions.,

As a valued candidate, we welcome you to Apollo Hospitals, a renowned healthcare provider in India with a rich legacy of delivering exceptional care with compassion. Our commitment to quality care and patient satisfaction is unwavering, supported by state-of-the-art medical facilities and a dedicated team of healthcare professionals. Apollo Hospitals offers a wide range of comprehensive healthcare services across various specialties, ensuring that every patient's unique needs are met. Our modern infrastructure, cutting-edge technology, and experienced medical team collaborate seamlessly to uphold the highest standards of healthcare delivery. Embracing a culture of continuous learning and innovation, Apollo Hospitals prioritizes research and development to stay at the forefront of medical advancements. By focusing on preventive care and wellness programs, we aim to promote a healthy lifestyle and empower individuals to maintain optimal health. Social responsibility lies at the core of Apollo Hospitals" values. We are committed to making quality healthcare accessible to all, irrespective of socio-economic background, through community health programs and awareness initiatives. Our dedication to healthcare education and support for underserved populations underscores our mission to create a healthier society. Joining Apollo Hospitals means embracing our core principles of patient-centric care, teamwork, integrity, and compassion. Together, we can make a meaningful difference in the lives of our patients and contribute to advancing healthcare in our community. We are excited to have you on board and look forward to leveraging your skills and expertise to provide exceptional care and service to our patients. If you have any queries or wish to learn more about Apollo Hospitals, please feel free to reach out to our team. Thank you for becoming a part of the Apollo Hospitals family. Let us embark on this journey together, striving for excellence in healthcare. Sincerely, Team HR Locations: New Delhi, Delhi, India,

Job Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank, with a focus on ensuring high-quality resolution, identifying root causes, and driving systemic process improvements. This role plays a key part in enhancing customer satisfaction and improving Net Promoter Score (NPS) by identifying service gaps and working toward systemic corrections and service excellence. Along with SQ audits, projects emanating from insights from audits and other process improvement suggestions would be also be expected to be driven and delivered. Key Responsibilities 1. Complaint & Service Request Audit Conduct detailed audits of service requests and customer complaints raised by Nodal Officers. Assess the quality of resolution from a customers perspectivetimeliness, empathy, accuracy, and completeness. Evaluate adherence to internal grievance redressal timelines, regulatory requirements, and bank policies. 2. Drive NPS & Customer Satisfaction Analyze customer feedback, NPS trends, and survey inputs to derive actionable insights. Leverage audit findings to recommend changes that positively impact NPS and customer satisfaction. Support the design and implementation of initiatives that improve the overall customer journey. 3. Root Cause Analysis & Corrective Measures Identify systemic issues and recurring complaint patterns. Suggest and help implement corrective and preventive actions at both branch and bank-wide levels. Collaborate with relevant departments to fix upstream or backend process gaps. 4. Process Improvement Initiatives Participate in bank-level projects aimed at service delivery enhancement and complaint reduction. Propose process re-engineering solutions that can improve customer experience and operational efficiency. Support digitization and automation initiatives related to service quality and grievance handling. 5. Reporting & Insights Prepare detailed reports and dashboards highlighting audit findings, trends, and process deviations. Recommend actionable insights to senior management and governance forums. Contribute to monthly/quarterly service quality reviews and strategy planning. 6. Stakeholder Collaboration Work closely with Nodal Officers, different departments (need based). Act as a feedback loop between front-end channels and process owners. Required Skills & Competencies Strong understanding of retail banking processes, products, and service channels. Deep appreciation of the importance of customer grievances in banking. Excellent attention to detail and ability to detect process anomalies or gaps. Analytical thinking with the ability to translate data into actionable recommendations. Effective communication and stakeholder management skills. Ability to think from a customers point of view and balance empathy with compliance. Qualifications & Experience Minimum 78 years of experience in the banking industry, preferably in roles involving operations, customer service, complaint management, or service quality. Graduation is mandatory; Post-graduation in business administration or certifications in quality/process improvement (e.g., Six Sigma, Lean) will be preferred. Experience in handling or auditing grievance redressal mechanisms is highly desirable. Desirable Traits Think out of box and be ready to think for Customer Self-driven with a proactive problem-solving approach. Passionate about customer experience and process excellence. Flexible and adaptable to dynamic banking environments.

Lead the Service Team. Ensuring regulatory and procedural compliance To co-ordinate the audit of the branch Ensuring service excellence to enhance portfolio, control retention and better cross sell Authorize and check RO / SO entries Check end products Check vouchers to clear transactions of Rs. 10 lakhs & above Vault / Key custodian Job Requirement Customer service oriented Meticulous Eye for details Ability to manage and motivate front office staff. Thorough overall understanding of banking Graduate/MBA Graduates with 6-8 years experience MBA with 4-6 years experience Should possess customer orientation and team leader qualities

The ideal candidate should possess skills in Front Office Operations, Housekeeping Management, Guest Relations, Revenue Management, SOP Implementation, Vendor Management, Forecasting, and Service Excellence. A female candidate with a 3-year Bachelor's degree or a 3-year Diploma in Hospitality Management is preferred. As the Revenue and Department Manager (RDM), you will be responsible for overseeing the front office and housekeeping departments. Your main objectives will include ensuring exceptional guest experiences, maximizing operational efficiency, and enhancing profitability. You will lead and manage the front office and housekeeping teams, establishing performance standards and cultivating a culture of excellence. Your role will involve developing and executing strategies to elevate guest satisfaction and loyalty. You will also be in charge of room inventory management and pricing strategies to optimize revenue. Monitoring and analyzing key performance indicators will be crucial for making data-driven decisions to enhance operations. It will be your responsibility to ensure compliance with all company policies, local regulations, and industry standards. Collaboration with other department heads is essential to uphold seamless hotel operations. Handling guest complaints promptly and professionally, managing departmental budgets, and implementing quality control systems are some of the key tasks you will undertake. Your proficiency in hotel management systems, revenue management techniques, and quality control systems will be paramount. Strong financial acumen, experience in budgeting and cost control, excellent problem-solving abilities, and the capacity to make quick, effective decisions are prerequisites for this role. Demonstrated skills in delivering exceptional customer service, managing guest relations, and a deep understanding of hospitality industry standards are required. Being abreast of industry trends and implementing innovative practices to enhance guest experiences is expected. Flexibility to work varying shifts, including weekends and holidays, is necessary for this position. Pre-requisites to apply for this role include a minimum of 10 years of experience in hotel management, with a specific focus on front office and housekeeping operations. A proven track record of leadership and team management in a hospitality setting is also required.,

As an On-Site Recruiter, you will specialize in managing diverse client job openings. You will be responsible for overseeing on-site recruitment operations, including developing tailored recruitment plans aligned with hiring needs, monitoring candidate search progress, and ensuring the efficient delivery of qualified candidates and successful hiring outcomes. Additionally, you will be required to conduct regular performance analysis by reviewing on-site recruitment metrics to identify strategic priorities and optimize workflows for the next phase. Proactive client engagement is a key aspect of this role, as you will need to continuously gather client requirements and provide timely, actionable feedback to the team and leadership. Maintaining premium on-site service standards to drive client satisfaction and retention is essential for ensuring service excellence in this position. The ideal candidate for this role should possess a Bachelor's degree or higher, along with a minimum of 6 years of recruitment experience. Preference will be given to candidates experienced in high-volume recruitment models within luxury, chemical, or consumer industries. A delivery-focused mindset is crucial, as the successful candidate should have a proven track record of efficiently achieving recruitment targets with a results-driven approach. Resilience and adaptability are key qualities required for this role, as you should have a strong capacity to thrive in fast-paced environments, demonstrating perseverance and problem-solving agility when overcoming challenges. Interpersonal excellence is also important, with exceptional communication, teamwork, and conflict-resolution skills being necessary, along with a knack for collaborating across stakeholders. Upholding professional ethics, including integrity, objectivity, and accountability, is a fundamental requirement for this position.,

As an HRO - Allboarding Subject Matter Expert (SME) with 7-10 years of relevant experience in recruitment, including years in a supervisory role, you will have hands-on experience in onboarding, offboarding, employee data management, and Background Check (BGC) processes. It is essential to be familiar with HR systems such as Workday, SAP SuccessFactors, Oracle HCM, etc. Your role will require a strong understanding of compliance and labor regulations, as well as experience in managing third-party vendors and global HR operations. Your responsibilities will include overseeing background verification processes in collaboration with third-party vendors, supporting recruitment events, knowledge transfer within the team, and driving performance metrics during and post knowledge transfer. Additionally, you will be involved in studying and bridging gaps in Standard Operating Procedures (SOPs), driving audits, data quality checks, and SOP governance for employee lifecycle operations. Robust Failure Modes and Effects Analysis (FMEA) and mitigation will be a crucial aspect of your role. You will be expected to define and execute recruitment strategies aligned with business goals, drive initiatives to enhance processes and outcomes, and identify opportunities for process efficiency improvements in collaboration with leaders. Providing insights on trends and process improvements, implementing and monitoring quality assurance frameworks, and upholding service excellence will be part of your responsibilities. Moreover, your role will involve bringing Subject Matter Expertise (SME) domain knowledge to help new hires up the learning curve, conducting refreshers and cross-training sessions. It is essential to drive compliance with hiring policies, data privacy, and regulatory standards. The work hours for this position are 2:30 AM - 11:30 AM (2 Days) and 7 AM - 4 PM (3 Days) in Gurgaon Badshahpur, following a hybrid work model. In this role, you will manage the end-to-end onboarding and exit processes for new and departing employees, oversee background verification processes, ensure timely and accurate employee data entry, and record management in HR systems. Your operational oversight will span across Australia, New Zealand, and India. Strong leadership, team management abilities, excellent communication and stakeholder engagement skills, high attention to detail, process orientation, and the ability to work in a fast-paced, global environment are essential requirements. Flexibility to collaborate with global teams across different time zones is also key to success in this role.,

As a Senior Category Manager at Urban Company, you will be part of a technology platform that offers customers a variety of services at home. Customers rely on our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, and more, all provided in the comfort of their homes and at a time of their choosing. Our commitment to customers is to deliver a high-quality, standardized, and reliable service experience. To ensure this commitment, we collaborate closely with our hand-picked service partners, equipping them with technology, training, products, tools, financing, insurance, and brand support to help them succeed and provide exceptional service. Urban Company, initially known as UrbanClap, was founded in November 2014 by Abhiraj, Raghav, and Varun. The founders identified the unorganized, fragmented, and offline nature of the home services industry, where customers struggled to access quality services conveniently, and service professionals faced challenges in earning a sustainable livelihood due to multiple intermediaries. With a vision to disrupt the industry, Urban Company was established with three core principles: 1. Customer love: Creating a platform that offers delightful and differentiated services 2. Partner empowerment: Establishing a deep, full-stack partnership with service partners to enhance their earnings and livelihood 3. Technology first: Infusing innovation and technology into a traditional industry In this role, your primary focus will be on operational excellence in the cities assigned to you. This involves selecting and training new partners, as well as enhancing the quality of existing partners. Operational efficiency is key to this role, making it operations-intensive. Additionally, you will take ownership of essential central growth initiatives for the category, including projects aimed at enhancing quality, service excellence, and innovation. Collaboration with cross-functional teams will be crucial to ensure efficient and effective execution. You will be responsible for shaping the business under your care, exercising direct influence on its development. We are seeking individuals with a strong ownership mindset and a passion for operational excellence. The ideal candidate will have a minimum of 2-4 years of experience in operations, consulting, or strategy roles, demonstrating leadership in managing teams and projects and the ability to influence and lead effectively. We value individuals who combine intelligence with hard work to achieve great results. At Urban Company, you can expect a stimulating work environment with significant ownership and growth prospects. You will collaborate closely with accomplished leaders known for their operational excellence and customer-centric approach. We encourage innovation and change, providing you with the freedom and ownership to propose and implement improvements. Additionally, there are ample growth opportunities within Urban Company through our robust internal mobility program. Join us on this exciting journey where every day brings new challenges and opportunities for personal and professional development.,

About The Role Job Role "¢ Lead the Service Team. "¢ Ensuring regulatory and procedural compliance "¢ To co-ordinate the audit of the branch "¢ Ensuring service excellence to enhance portfolio, control retention and better cross sell "¢ Authorize and check RO / SO entries "¢ Check end products "¢ Check vouchers to clear transactions of Rs. 10 lakhs & above "¢ Vault / Key custodian Job Requirement "¢ Customer service oriented "¢ Meticulous "¢ Eye for details "¢ Ability to manage and motivate front office staff. "¢ Thorough overall understanding of banking "¢ Graduate/MBA "¢ Graduates with 6-8 years experience "¢ MBA with 4-6 years experience "¢ Should possess customer orientation and team leader qualities

About The Role Job Role "¢ Lead the Service Team. "¢ Ensuring regulatory and procedural compliance "¢ To co-ordinate the audit of the branch "¢ Ensuring service excellence to enhance portfolio, control retention and better cross sell "¢ Authorize and check RO / SO entries "¢ Check end products "¢ Check vouchers to clear transactions of Rs. 10 lakhs & above "¢ Vault / Key custodian Job Requirement "¢ Customer service oriented "¢ Meticulous "¢ Eye for details "¢ Ability to manage and motivate front office staff. "¢ Thorough overall understanding of banking "¢ Graduate/MBA "¢ Graduates with 6-8 years experience "¢ MBA with 4-6 years experience "¢ Should possess customer orientation and team leader qualities

About The Role Job Role "¢ Lead the Service Team. "¢ Ensuring regulatory and procedural compliance "¢ To co-ordinate the audit of the branch "¢ Ensuring service excellence to enhance portfolio, control retention and better cross sell "¢ Authorize and check RO / SO entries "¢ Check end products "¢ Check vouchers to clear transactions of Rs. 10 lakhs & above "¢ Vault / Key custodian Job Requirement "¢ Customer service oriented "¢ Meticulous "¢ Eye for details "¢ Ability to manage and motivate front office staff. "¢ Thorough overall understanding of banking "¢ Graduate/MBA "¢ Graduates with 6-8 years experience "¢ MBA with 4-6 years experience "¢ Should possess customer orientation and team leader qualities

About The Role Job Role "¢ Lead the Service Team. "¢ Ensuring regulatory and procedural compliance "¢ To co-ordinate the audit of the branch "¢ Ensuring service excellence to enhance portfolio, control retention and better cross sell "¢ Authorize and check RO / SO entries "¢ Check end products "¢ Check vouchers to clear transactions of Rs. 10 lakhs & above "¢ Vault / Key custodian Job Requirement "¢ Customer service oriented "¢ Meticulous "¢ Eye for details "¢ Ability to manage and motivate front office staff. "¢ Thorough overall understanding of banking "¢ Graduate/MBA "¢ Graduates with 6-8 years experience "¢ MBA with 4-6 years experience "¢ Should possess customer orientation and team leader qualities

About The Role Job Role "¢ Lead the Service Team. "¢ Ensuring regulatory and procedural compliance "¢ To co-ordinate the audit of the branch "¢ Ensuring service excellence to enhance portfolio, control retention and better cross sell "¢ Authorize and check RO / SO entries "¢ Check end products "¢ Check vouchers to clear transactions of Rs. 10 lakhs & above "¢ Vault / Key custodian Job Requirement "¢ Customer service oriented "¢ Meticulous "¢ Eye for details "¢ Ability to manage and motivate front office staff. "¢ Thorough overall understanding of banking "¢ Graduate/MBA "¢ Graduates with 6-8 years experience "¢ MBA with 4-6 years experience "¢ Should possess customer orientation and team leader qualities

About The Role Job Role "¢ Lead the Service Team. "¢ Ensuring regulatory and procedural compliance "¢ To co-ordinate the audit of the branch "¢ Ensuring service excellence to enhance portfolio, control retention and better cross sell "¢ Authorize and check RO / SO entries "¢ Check end products "¢ Check vouchers to clear transactions of Rs. 10 lakhs & above "¢ Vault / Key custodian Job Requirement "¢ Customer service oriented "¢ Meticulous "¢ Eye for details "¢ Ability to manage and motivate front office staff. "¢ Thorough overall understanding of banking "¢ Graduate/MBA "¢ Graduates with 6-8 years experience "¢ MBA with 4-6 years experience "¢ Should possess customer orientation and team leader qualities

About The Role Job Role "¢ Lead the Service Team. "¢ Ensuring regulatory and procedural compliance "¢ To co-ordinate the audit of the branch "¢ Ensuring service excellence to enhance portfolio, control retention and better cross sell "¢ Authorize and check RO / SO entries "¢ Check end products "¢ Check vouchers to clear transactions of Rs. 10 lakhs & above "¢ Vault / Key custodian Job Requirement "¢ Customer service oriented "¢ Meticulous "¢ Eye for details "¢ Ability to manage and motivate front office staff. "¢ Thorough overall understanding of banking "¢ Graduate/MBA "¢ Graduates with 6-8 years experience "¢ MBA with 4-6 years experience "¢ Should possess customer orientation and team leader qualities

About The Role Job Role "¢ Lead the Service Team. "¢ Ensuring regulatory and procedural compliance "¢ To co-ordinate the audit of the branch "¢ Ensuring service excellence to enhance portfolio, control retention and better cross sell "¢ Authorize and check RO / SO entries "¢ Check end products "¢ Check vouchers to clear transactions of Rs. 10 lakhs & above "¢ Vault / Key custodian Job Requirement "¢ Customer service oriented "¢ Meticulous "¢ Eye for details "¢ Ability to manage and motivate front office staff. "¢ Thorough overall understanding of banking "¢ Graduate/MBA "¢ Graduates with 6-8 years experience "¢ MBA with 4-6 years experience "¢ Should possess customer orientation and team leader qualities

About The Role Job Role "¢ Lead the Service Team. "¢ Ensuring regulatory and procedural compliance "¢ To co-ordinate the audit of the branch "¢ Ensuring service excellence to enhance portfolio, control retention and better cross sell "¢ Authorize and check RO / SO entries "¢ Check end products "¢ Check vouchers to clear transactions of Rs. 10 lakhs & above "¢ Vault / Key custodian Job Requirement "¢ Customer service oriented "¢ Meticulous "¢ Eye for details "¢ Ability to manage and motivate front office staff. "¢ Thorough overall understanding of banking "¢ Graduate/MBA "¢ Graduates with 6-8 years experience "¢ MBA with 4-6 years experience "¢ Should possess customer orientation and team leader qualities

Business Mix of Commercial and Consumer Lines GPW/Non Motor GPW growth Maintaining Hygiene - Cheque Bounce & Receivables Retention Recruitment Activation Manage the daily activity of producers to ensure strong pipeline. Coach & guide agents to cross sell and grow their business Make individual agents grow Year On Year Ensuring IRDA compliance regarding licensing & commission payments to agents Responsible for ensuring quality of applications Support/guide the producer in all activities related policy services To recruit and appoint agents for Gen Ins business Train agents on products, process and USP s of Co. Key Accountabilities/ Responsibilities To achieve the overall budget assigned for the fiscal Multi line budget achievement Achieve 100% of Budget- periodically and annually. Service Excellence Goal 1: Service excellence standards to be met Measure 1: Issuance of policies within 7 days Measure 2: Refunds within 10 days Measure 3: Quotes 48 hours within branch authority Goal 2: Ensuring & monitoring claim settlements with agreed TAT Measure 1: Within 7 days of receipt of all documentation Stakeholder interfaces Experience Total 3-6 years of experience Preferably general insurance industry. This will vary with size and volume of office. Education Graduation , Any Professional degree Insurance certification -Associate level ( Desirable)

Step into a role of Specialist Customer Care Support at Barclays, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you will need some previous experience in: Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Have a good knowledge of how the control and risk environment operates Strong customer focus and drive to the right thing for customers and the bank Excellent communication skills Hands on experience on using PowerApps will be added advantage Must have experience in underwriting/complex baking operations role. You may be assessed on key critical skills relevant for success in role, such as risk and controls, business acumen, customer service protocol, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Chennai. Purpose of the role To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests. Accountabilities Support the provision of customer service through various communication channels including chat, email and phone. Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of customer inquiries and issues related to the bank s products and services, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness . Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.