Service Engineer

Job Title: Service Engineer - North India

Location: North India (Delhi NCR preferred)

Company: MTOR Life Sciences Pvt. Ltd. Department: Service & Technical Support

Reports To: Regional Service Manager

Job Summary:

MTOR Life Sciences Pvt. Ltd. is seeking a dynamic and customer-focused Service Engineer to support our operations in North India. The ideal candidate will be responsible for revenue generation through new lead generation and consumables sales, while also ensuring top-notch service support for Thermo Scientific and Millipore (MillQ WPS) water purification systems. This role combines technical expertise with a strong business acumen to support growth in the life sciences sector.

Key Responsibilities:

1. Revenue Generation & Sales Support- Generate new leads and convert them into opportunities for consumables and service contracts.- Promote and sell consumables and spare parts for Thermo & MillQ WPS systems.- Work closely with the sales team to support pre-sales technical discussions and product demonstrations.

2. Installation, Validation & Documentation- Perform Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) of Thermo and MillQ WPS systems.- Ensure timely calibration and maintenance of installed systems.- Prepare and maintain comprehensive validation and service documentation in compliance with regulatory standards.

3. Technical Service & Support- Provide on-site technical support, troubleshooting, and preventive maintenance for assigned instruments.- Build and maintain strong relationships with customers by offering excellent after-sales service.- Ensure prompt resolution of service issues to maximize customer satisfaction. Required Qualifications and Skills- Bachelor's Degree/Diploma in Electronics, Instrumentation, or Life Sciences-related field.- 2-5 years of hands-on experience servicing analytical/laboratory equipment (preferably Thermo & MillQ systems).- Knowledge of validation protocols (IQ/OQ/PQ) and calibration practices is essential.- Excellent communication and interpersonal skills.- Strong customer orientation and ability to work independently.- Willingness to travel extensively within North India.

Compensation

Commensurate with experience and industry standards

How to Apply:

Interested candidates can send their updated resume to hr@mtorgroup.com with the subject line “Service Engineer"