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Rarr Technologies
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Service Department HOD (Project Life Cycle management)

Service Department HOD (Project Life Cycle management)

Rarr Technologies

10 - 20 years

9 - 13 Lacs

Faridabad

Posted:1 day ago| Platform:

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Skills Required

Service management Team management Operational excellence Customer satisfaction Process improvement Strategic planning Customer service Continuous improvement Technical support Service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and experienced Head of Service Department to lead our service operations and enhance customer satisfaction. The ideal candidate will possess strong leadership skills, a deep understanding of service management practices, and a proven track record in driving operational excellence. This role requires strategic thinking, effective communication, and the ability to manage cross-functional teams.

Leadership and Management:
- Oversee the daily operations of the service department, ensuring that all activities align with company goals and objectives.
- Lead, mentor, and develop a team of service professionals to enhance their skills and performance.
Strategic Planning:
- Develop and implement service strategies that improve efficiency, effectiveness, and customer satisfaction.
- Set departmental goals and objectives, measuring performance against key performance indicators (KPIs).
Customer Relationship Management:
- Foster strong relationships with customers to understand their needs and expectations, ensuring high-quality service delivery.
- Handle escalated customer issues and complaints promptly and effectively.
Process Improvement:
- Analyse current service processes and identify areas for improvement to enhance productivity and service quality.
- Implement best practices and standard operating procedures (SOPs) within the service department.
Budget Management:
- Develop and manage the service department budget, ensuring cost-effective operations while maintaining service quality.
- Monitor financial performance and implement corrective actions as needed.
Collaboration and Coordination:
- Work closely with other departments (e.g., Sales, Marketing, Technical Support) to ensure a cohesive approach to customer service.
- Coordinate training programs for staff to enhance service delivery and product knowledge.
Reporting and Analysis:
- Prepare regular reports on service department performance metrics, providing insights to senior management.
- Utilize data analytics to drive decision-making and continuous improvement initiatives.

Budget Management, Customer Satisfaction, Leadership & Team Management, Root Cause Analysis, Service Management, Strategic Planning

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Service Department HOD (Project Life Cycle management)