Manager-Operations - International Contact Centre

A key role within Allianz Services responsible for development and maintenance of efficient Insurance operations through service delivery for Allianz Life US business. As a Manager Operations of the team, you will support the delivery function catering to the needs of Az Life Operations. You will ensure that resource in Az Services are fully utilised and processes and efficiencies are optimised. You will support the Insurance Operations leadership and act as an important conduit between Az Life and our teams in Az Services, establishing and maintaining relationships and business practices. You will also pay specific attention to the identification of any potential fraud and develop a culture of secure and trustworthy Az Life operations in India. As a Manager in Az Services operations, you will be responsible for the day to day operational issues pertaining to people management, process and stakeholder management in accordance with Company and Regulatory requirements whilst providing a high standard of customer service.

The successful post holder will provide support, guidance and training to Assistant manager operations, supervisors and other team members as required.

Requirements

- Proven people management and negotiation skills experience of a12 plus years in contact centre.

- Operation management expertise and detailed knowledge of Az Services & Az Life insurance business (Desired)

- Experienced in team development and managing team performance in diverse roles including claims operations

- Experience in leading continuous improvement projects or change projects

- Knowledge on Life Insurance will be an added advantage( Desirable)

- Exposure to external / ISO / QMS audit, and able to assist Assistant Managers when required.

- Project Management skills.

- Capable of maintaining and ensuring customer delight and satisfaction.

- Support with reporting requirements for the process / function.

- Work in close co-ordination with other team members to attain targets and objectives.

- Provide adequate support to Senior manager and other customers (both internal and external).

- Progressing towards relevant insurance qualifications and commitment to complete within agreed timelines.

71605 | Underwriting | Professional | PG09 | Allianz Technology | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.Join us. Lets care for tomorrow.