Service Delivery Manager

As a Data Eng, Mgmt. & Governance Manager at S&C Global Network, you will be responsible for overseeing Managed Services for various AI/ML implementations on major cloud environments. This includes working with tools such as Databricks, Spark, Snowflake, Sagemaker, VertexAI, and MLflow. Your role will involve making sound analytical decisions, understanding project tasks in the context of business performance improvement, and ensuring efficient delivery of services to clients while meeting service level agreements and customer expectations. You will have the opportunity to collaborate on high-visibility projects with global clients, work with industry experts to recommend innovative solutions leveraging emerging technologies, and contribute to a culture committed to equality and boundaryless collaboration. Personalized training modules will be provided to enhance your strategy and consulting skills, industry knowledge, and capabilities. Your key responsibilities will include providing specialist support to programs, coordinating project resources, conducting regular project status meetings, stakeholder management, leading the offshore support team, contributing to sales processes, driving automation and innovation initiatives, managing major incidents, and ensuring client satisfaction by delivering expected results. To excel in this role, you must have at least 5 years of experience in a similar position, hands-on experience in Java/Python/R and MySQL/Oracle/MongoDB, proficiency in AWS/GCP/Azure Cloud Services, and exposure to ITIL processes. A certification in PMP, Prince2, or ITIL is preferred. Additionally, you should possess strong problem-solving skills, excellent client handling abilities, and the capacity to deliver client delight. The ideal candidate will hold a bachelor's or master's degree in computer science or a related field, have a minimum of 12 years of experience, and demonstrate a track record of delivering impactful solutions in the Data and AI space. This position is based at our offices in Pune or Hyderabad. Join us at Accenture to be part of a dynamic team that is shaping the future of AI Managed Services and driving innovation in the industry.,