Service Coordinator

Job Description

Role & responsibilities: As the Service Coordinator, you will be an integral part of the Sales& Service team, supporting them in the execution of the overall service strategy. Conduct post sale follow-ups with customers to ensure all sales agreements have been accomplished and customers are satisfied with all aspects of the transaction. Preparing quotes as per requisition from Sales & Service team. Preparing proforma invoice and sales order confirmations for Service requests Coordinating with customer for planning delivery schedules, payments receipts and any after sales related support. Coordinating with customers for payments. Coordinating with customers for technicians and Service Partners visits basis the daily service plan. Preparation of monthly service MIS and other daily service reports. SPOC between Service team and all other teams including Operations, Design, and Accounts. Attend daily meetings with production, purchase, design etc to understand service plans. SPOC between operations team and the customer understanding and clarifying any questions either party has regarding service and installation. SPOC between Accounts and Customer teams for ledger matching, verification, and timely payment recovery. You will coordinate between Service team and Admin team for Ticket and hotel bookings.