Senior Team Member

Responsibilities*

• Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
• Investigate the claim for identifying suspicious activities on the claims and looks for the recovery opportunities as per the procedure.
• Determine the best course of action for the Customer to resolve the claim or setting the correct expectations.
• Maintaining the KPI's and KRA's of the process
• The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
• The fraud analyst would require to document the research conducted to support the decision taken on alert
• The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
  

Requirements*

• Basic knowledge of banking/ products
• Basic knowledge of Card network
• Basic knowledge of debit /credit card
• Basic knowledge of fraud detection
• Ability to multitask and adapt to change
• Proficient with Microsoft Office Tools
• Good Communication Skills(both written and oral)
• Strong analytical skills
• Detail oriented.
• Proven Problem-Solving Skills
• Self-motivated and results orientated.

• Understanding of dispute life cycle
• Knowledge around Fraud and Scam and its ever-evolving landscape
• Any certifications in Banking Domain | Six Sigma
  

Work Timings*

Job Location*